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We want to ensure your journey with us is seamless, from determining travel and entry requirements to booking a flight with credits, find everything you need to know about travelling with us.

Change or cancel your flight

Look at your fare rules to see if you can change or cancel your domestic flight. Change international flights fee-free for travel up to 31 December 2022*

Future flight credits

Booked a trip on or before 20 April 2020? You’ll get a Future Flight credit for impacted services.  


Travel and entry requirements

Your first stop for everything you need to know about travelling to and from Australia.  


Travel bank

This is where we hold your Future Flight and Standard credits. Find out how to use them.


Health and wellbeing

Check out the changes we’ve put in place to keep you safe when travelling with us.


Standard credits

Booked a trip on or after 21 April 2020? You’ll get a Standard credit under the rules of your fare. 


*Change without a fee on international routes for bookings made on or prior to 30 June 2022 for travel up to 31 December 2022. Changes must be made prior to your travel date. Fare differences may apply. Full terms and conditions here.

We have extended the expiry date of Future Flight credits and standard credits due to expire before 30 January 2023. Your credits will be available to make bookings until 31 January 2023, and can be used for travel up to 27 December 2023. 

Your peace of mind is our priority

To make your flight as worry-free as possible, here’s what you can expect.

 Contactless check in You can do it online or through our app for domestic travel.

 Question time We make sure everyone does a pre-departure COVID-19 health questionnaire.

  High Efficiency Particular Air (HEPA) filtration Just a fancy way of saying that we scientifically clean the air. 

  We keep it clean We frequently sanitise high touch and traffic areas, along with rigorous nightly cleaning.

Travel has changed. But we haven’t. 

We’re just as committed to you as we’ve always been. And while we’ve had to make ongoing changes to our services, it’s always about keeping you, our team and the community safe.

Check back here for the most up-to-date news on travelling with us during COVID-19. We also recommend visiting your State or Territory health department website (below) as your primary source of information.

Final thing. Make sure you get medical help if you think you’re showing any symptoms. You can also call the National Coronavirus Helpline on 1800 020 0 80 if you need more information. 

Get your travel on

With everything opening up again, it’s high time to find out where you can jet off to.