Specific needs and assistance

Explore our range of services and resources designed to make your travel experience safe, convenient, and enjoyable.

The resources and services below are available for flights operated by Virgin Australia or flights operated by Link Airways and Alliance Airlines on behalf of Virgin Australia.

If you have any questions, or to notify us in advance of your condition please call our Guest Contact Centre on 1300 139 303 (within Australia), or +61 7 3295 3941 (outside of Australia).

Request assistance

Specific Service Request form

Request special assistance for your Virgin Australia flight using our online Specific service request form.

General enquiries

Get in touch with Virgin Australia. Submit a general enquiry using our online form and our team will get back to you as soon as possible.

Mobility support services

Medical & health support

Medical conditions

Some medical conditions may restrict your ability travel, or require clearance from a medical practitioner before you can fly.

Flying while pregnant

If you are pregnant and intend to fly we recommend that you discuss your travel plans with your doctor before you fly.

Special meals

For guests with different dietary needs.

Oxygen

Find the requirements, booking steps and any cabin or route restrictions for travelling with oxygen on Virgin Australia flights.

Medical travel companion

Virgin Australia has partnered with Medical Travel Companions to offer a premium service that creates independence for customers who love to travel.

Travelling while breastfeeding or expressing milk

Virgin Australia is committed to providing a safe, welcoming space for breastfeeding, bottle feeding, or expressing while you travel.

Sensory & cognitive assistance

Hidden disability assistance

At Virgin Australia, we understand that some disabilities aren’t always visible. By telling us your needs in advance, we can better support you.

Travelling with an assistance animal

Virgin Australia welcomes guide, hearing or assistance animals for carriage in the aircraft cabin subject to the animal meeting certain conditions.

Nervous flyers

Our Nervous Flyer program is for anyone that experiences overwhelming nervousness when flying and is available on all Virgin Australia operated flights.

Blind or deaf

Learn about the specific assistance available at the airport and during your flight to make your travel hassle-free.

International travel

Travel to and from the USA

The United States Department of Transportation's (US DoT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel (Final Ruling) applies to Virgin Australia and codeshare flights operating to and from the United States.

Qatar Airways partnership

Flying Qatar Airways with Virgin Australia? Get check-in tips, baggage info, and details for VA1–VA29 flights between Australia and Doha.

Guest accessibility plan

Virgin Australia's guest accessibility plan contains information about the services Virgin Australia can provide guests who require specific assistance in one convenient location.

Download guest accessibility plan