Our fares
The following fares are applicable to bookings made on or after 19 August 2021. For bookings made on or before 18 August 2021, see our previous fares.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.
Are you a Velocity Frequent Flyer member with status? See your extra fare inclusions.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Cabin class | Economy | Economy | Economy | Business |
| Food onboard | Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. | Included | ||
| In-flight entertainment | Included | Included | Included | Included |
| Carry-on baggage | 7kg total (2 pieces max.) | 7kg total (2 pieces max.) | 7kg total (2 pieces max.) | 14kg total (2 pieces max.) |
| Checked baggage | Available for purchase | 1 x 23kg | 1 x 23kg | 2 x 32kg |
| Choose your seat | Available for purchase | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Not included. Lounge access is available to Velocity Gold and Platinum members and Virgin Australia Lounge members. | Included | ||
| Priority check-in, boarding and baggage3 | Not included | Not included | Not included | Included where available |
| Economy X | Available for purchase | Available for purchase | Available for purchase | |
| UpgradeMe | Not eligible | Eligible | Eligible | |
1 Hot drinks may not be served in the event of turbulence.
2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
3 Priority boarding available at selected airports.
The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.
When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.
Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay. These conditions are listed below.
Bookings made using Future Flight credits are also subject to the Future Flight Credits terms of use.
Changing your flight
If you make changes to your upcoming flight, the below change fees may apply.
Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
My flight was changed by Virgin Australia
| Lite |
Choice or Choice Future Credit fare |
Flex or Flex Future Credit fare |
Business |
|
|---|---|---|---|---|
| Fare class | M | R, E, O, N, V, P, Q, T, I, S | Y, B, W, H, K, L | D, C, J |
| Flexibility with changing your flight | ||||
| More than 14 days prior to scheduled departure | $89 fee* plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
| Up to midnight prior to scheduled departure |
$89 fee* plus fare difference |
$89 fee* plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
| Prior to scheduled departure | Loss of fare |
$89 fee* plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
| After scheduled flight departure | Not permitted | |||
*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
Did you pay for your flight with Velocity Points?
- The Virgin Australia fare rules apply for Virgin Australia Any Seat or Points + Pay bookings made in Lite, Choice, Flex and Business class.
- The ability to obtain a refund of Points will depend on the fare type purchased and this is only available for Business and Flex fares – fees may apply.
- Please refer to the Virgin Australia fare rules above to learn more about fares which permit a refund in Points, fees that apply and where a Points refund is not possible.
- If you have booked a combination of a Reward Seat and used Points for an Any Seat, please refer the change and cancellation policy here.
Name changes
If you are transferring your upcoming flight reservation to another passenger, the below change fees may apply.
Change fees apply per person, per booking.
I need to make a correction
| Lite |
Choice or Choice Future Credit fare |
Flex or Flex Future Credit fare |
Business |
|
|---|---|---|---|---|
| Prior to scheduled departure | Not permitted |
$89 fee* |
No fee |
No fee |
*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
Cancelling your flight
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
My flight was cancelled by Virgin Australia
All our fares are 100% non-refundable in the case of a no show
Your ticket will be forfeited and classified as a no show if:
- You fail to board a flight regardless of whether or not you have checked in.
- You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
When you make a booking, change or cancel your flight, the below fees and surcharges may apply.