Future Airport Experience

^*Based on analysis of historical transaction time data compared with future state performance observed during a one-week live trial at Mackay Airport where the upgrades were deployed. The trial incorporated transaction timing analysis, use

^{^}Fly Ahead Gold: Fly Ahead is available to Gold members and up to 3 accompanying guests (in the same booking) to request when flying on eligible domestic Virgin Australia marketed and operated flights (excluding Economy Choice, Lite, Group and Staff/Team travel bookings). The requested earlier flight must be on the same route and same day as their original ticketed domestic Virgin Australia marketed and operated flight purchased. Subject to seat availability and operational requirements. Gold members may only request Fly Ahead on the day of travel via the Virgin Australia app or at the airport. If requesting via the Virgin Australia app, members must request Fly Ahead at least 60 minutes before scheduled departure of the desired earlier flight. If requesting at the airport, members must request Fly Ahead at least 40 minutes before scheduled departure of the desired earlier flight, while the flight is still open for check-in. Members may not request Fly Ahead if they have already checked in their baggage. If the Fly Ahead request is granted, and the member and their accompanying guests (if applicable) are moved to an earlier Virgin Australia flight in a lower fare class than what was originally purchased, no refund will be provided (unless they are entitled to a refund under Australian Consumer Law).

Fly Ahead Platinum and Platinum Plus: Fly Ahead is available to Platinum Plus and Platinum members and up to 3 accompanying guests (in the same booking) to request when flying on eligible domestic Virgin Australia marketed and operated flights (excluding Economy Lite, Group and Staff/Team travel bookings). The requested earlier flight must be on the same route and same day as the original ticketed domestic Virgin Australia marketed and operated flight purchased. Subject to seat availability and operational requirements. Platinum Plus and Platinum members may only request Fly Ahead on the day of travel, via the Virgin Australia app, at the airport, Guest Contact Centre (Platinum members) or Priority Phone Service team (Platinum Plus members). If requesting via the Virgin Australia app, Guest Contact Centre or Priority Phone Service team, members must request Fly Ahead at least 60 minutes before scheduled departure of the desired earlier flight, while the flight is still open for check-in. If requesting at the airport, members must request Fly Ahead at least 40 minutes before scheduled departure of the desired earlier flight, while the flight is still open for check-in. Members may not request Fly Ahead if they have already checked in their baggage. If the Fly Ahead request is granted, and the member and their accompanying guests (if applicable) are moved to an earlier Virgin Australia flight in a lower fare class than what was originally purchased, no refund will be provided (unless they are entitled to a refund under Australian Consumer Law). See Membership Terms and Conditions for more information on Fly Ahead.

^#Fly Later: Fly Later is available to Platinum Plus members and up to 3 accompanying guests (in the same booking) to request when flying on eligible domestic Virgin Australia marketed and operated flights (excluding Economy Lite, Group and Staff/Team travel bookings). The requested later flight must be on the same day and route as the original ticketed domestic Virgin Australia marketed and operated flight purchased. Subject to seat availability and operational requirements. Platinum Plus members may only request Fly Later on the day of travel, via the Virgin Australia app, Priority Phone Service team or at the airport. If requesting at the airport, Platinum Plus members must make the Fly Later request at least 40 minutes before scheduled departure of the original flight while the flight is still open for check-in. If requesting via the Virgin Australia app or Priority Phone Service team, Platinum Plus members must request Fly Later at least 60 minutes before scheduled departure of the original flight. Platinum Plus members may not request Fly Later if they have already checked in their baggage. If the Fly Later request is granted, and the Platinum Plus member and their accompanying guests (if applicable) are moved to a later Virgin Australia flight in a lower fare class than what was originally purchased, no refund will be provided (unless they are entitled to a refund under Australian Consumer Law). See Membership Terms and Conditions for more information on Fly Later.

^~Fly earlier (complimentary): Fly earlier (complimentary) is available to eligible guests with a confirmed booking on Virgin Australia marketed and operated domestic flights. When offered, eligible guests may choose to move to an earlier flight on the same day to the same destination, free of charge. Offer is subject to operational requirements, availability and Virgin Australia’s discretion, and may not be available on all flights or to all guests, even where seats are available. Not available on Virgin Australia short-haul international flights or Virgin Australia flights to Doha (operated by Qatar Airways for Virgin Australia). Fly earlier (complimentary) is a voluntary offer and can be declined by the eligible guest. If a booking includes multiple guests, the change will apply to all eligible guests on the booking. Fly earlier (complimentary) will be offered via the Virgin Australia App and guests must download the Virgin Australia App to receive and accept offers. Guests may be offered direct or connecting flight options, subject to availability. 

If an eligible guest accepts a Fly earlier (complimentary) offer and moves to an earlier flight in a lower cabin class or different seat type than originally purchased, no refund will be provided (unless they are entitled to a refund under the Australian Consumer Law). Velocity Points and Status Credits will be earned in accordance with the original booking. Once the offer is accepted, any further changes to the booking are subject to applicable Fare Rules. Fly earlier (complimentary) Terms and Conditions apply. 

1. UpgradeMe Premium Bid: Guests can place a bid to upgrade from Economy fares (excl. Economy Lite) on eligible domestic and international short haul Virgin Australia marketed and operated flights. Bids are for a one-way sector. Subject to seat availability. Offers can be made up to 4 hours prior to scheduled departure via the Virgin Australia app or online. Read additional terms and conditions.

2. Economy X Bid: Guests can place a bid to upgrade from eligible Economy fares on eligible domestic and international short haul Virgin Australia marketed and operated flights. Bids are for a one-way sector. Subject to seat availability. Offers can be made up to 2 hours prior to scheduled departure via the Virgin Australia app or online. Read additional terms and conditions.

3. Priority Bag Drop: Priority Bag Drop is available for Business Class guests and Gold, Platinum and Platinum Plus Velocity members flying on Virgin Australia operated flights from selected domestic airports. Subject to availability. Priority Bag Drop may be facilitated at some ports via an automatic bag drop and at other ports via staffed service counters. Please ensure you download the Velocity Frequent Flyer App as a valid virtual or physical membership card needs to be presented to attain benefits.