Reservation and general enquiries - contact us

Flight disruption

You can read about how we’ll handle your personal information below.

For all other options, please review your contact options below.

Make a new booking

To make a new booking, please search for flights or call our Guest Contact Centre on 13 67 89.

Change an existing booking

To make changes to an existing booking, add baggage, select a seat or order a special meal, please go to Manage Your Booking or call our Guest Contact Centre on 13 67 89.

Baggage claims

Download, print and complete this baggage claim form and send to Baggage.Claims@virginaustralia.com.

Tax invoice or itinerary

Fill out our form to have your itinerary or tax invoice re-sent.

Baggage allowance

See information on baggage allowance, excess baggage fees or our airline partners baggage rules.

Velocity Frequent Flyer

Submit an enquiry, give feedback about your Velocity membership (missing points/status credit) or existing redemption booking, or call our membership Contact Centre on 13 18 75.

Claim travel insurance

To request a travel insurance letter, please complete the travel insurance request form.

Lost property

For items left on board the aircraft or at the boarding gate, please contact your nearest Virgin Australia Baggage Services office.

Submit feedback

Use our feedback form to provide compliments or complaints about your Virgin Australia experience.

General enquiries