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Last updated: 19 April 2023
We understand that your privacy is important to you. It's important to us, too.
We want to be open with you so you understand how we handle your personal information. On this page, you'll find details about:
We encourage you to read this page, whether you want to fly through it or take in every word. If you have any questions, we're always here to help. Just ask.
About our Privacy Policy
This page sets out our Privacy Policy. It describes how we collect, use, hold and share your personal information, including when you:
We’re based in Australia, so this Privacy Policy focuses on how we collect and handle your personal information according to the Australian Privacy Act 1988 (Cth), which includes the Australian Privacy Principles (APPs).
If you're based in the European Economic Area (EEA) or the United Kingdom (UK), please also read section 14 of this Policy.
If you're a job applicant, fly straight to section 9 of this Policy.
This section lists the main types of personal information we collect. The types of personal information we collect will depend on how and why you engage with us, but it can include the information set out in this section. Please read section 5 of this Policy for more details about how we collect personal information.
Our products and services
When we interact with you, we usually need to collect your basic personal information, such as your name and contact details. If we can't collect this information, we may be unable to provide you with the product or service you seek. For example, we may be unable to:
In some situations, you can choose whether to provide your personal information. For example, when calling us with a general enquiry.
Section 6 of this Policy outlines why we may share your personal information with others. We have provided some examples in this section about when and why we will collect or share personal information with these third parties, but you should review Section 6 for further detail.
We store some personal information in Australia and some overseas. Sometimes, the third parties we work with are based overseas or need to access, store, or transfer personal information overseas. The location of these third parties will depend on the circumstances but generally, we may disclose personal information to third parties located in the countries where: