Before arriving at the airport, it is important that guests take note of our specific baggage and attire guidelines, and have the appropriate documentation required for check-in if travelling internationally. If you do not meet these guidelines you may be prevented from boarding your flight.
Packing your bags
When you drop off your baggage, you will be asked whether or not you have packed items that may be considered dangerous goods.
When packing your bags, please consider what is permitted, what is forbidden and what is restricted. Do not pack anything that is likely to be confiscated by airport staff or ground crew.
Please keep in mind Virgin Australia’s carry-on and checked baggage allowances when packing for your flight. If you exceed your checked baggage allowance, you will be subject to excess baggage charges. Any items which exceed the carry-on baggage allowances will be tagged and placed in the hold.
If you require additional baggage, we strongly recommend purchasing additional baggage before arriving at the airport. Please visit Manage My Bookings or contact the Guest Contact Centre.
Looking the part
Virgin Australia has a list of minimum dress requirements. To board our aircraft Virgin Australia guests must wear:
- Footwear (thongs are acceptable) – all adults and children who are capable of walking must wear suitable footwear
- Shorts, or a skirt, or pants/trousers – suitable clothing that covers your bottom half
- A shirt (singlets are acceptable)
If your items of clothing display offensive language or symbols, you will not be permitted on our services. If you do not meet our minimum dress requirements, you will be prevented from travel until you are dressed appropriately.
Boarding your flight
Your boarding pass will display the time that you need to be at the boarding gate.
It is important to us and our guests that flights depart on time. For domestic flights, gate closure will occur 10 minutes prior to departure and our aircraft will not be held at the boarding gate for late guests.
As flight and gate information can change, remember to regularly refer to flight information display screens throughout the terminal to stay up to date with your flight status and gate information.
If you require extra time boarding or additional assistance, please contact our Guest Contact Centre in advance so that we can arrange this with our team at the airport.
If you are travelling internationally, please familiarise yourself with the essential travel documentation required to board your flight. If you do not have the correct travel documentation, you may miss your flight and forfeit the fare paid.
Please have your passport and travel documents on hand, and keep in mind the Enhanced Security Measures for what is permitted on-board international flights.
Allow enough time to clear security, Customs and Immigration before boarding.
If you are travelling to the USA, you will need to provide ground crew and Customs officers with a contact address for your first night in the USA. We recommend that you have this documented and ready to present when required.
Find out more about Visa and Passport requirements for specific destinations.