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Planning

Infants and children


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If you’re flying with a little one, here’s some things you might want to know to help make your journey as seamless as possible.

 

 
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Please note that information on this page only applies to flights operated by Virgin Australia.
For flights operated by other airlines, please contact the airline directly.

Overview

For an overview on your travel requirements and options when travelling with infants or children, please refer to the table below.

  Infant
Under 2 years old
Child
2-4 years old
Child
5-11 years old
Young Person
12-17 years old
Fare Eligibility Infant flight fare may be booked with or without an allocated seat. Child flight fare must be booked. Child flight fare must be booked. Adult flight fare must be booked.
Travel Requirements Must be accompanied by the parent/legal guardian^ or a passenger who is 15 years of age or over.

Only one infant may be booked to travel with each adult or guardian.

Must be accompanied by the parent/legal guardian^ or a passenger who is
15 years of age or over.
 

 

May travel alone under the Unaccompanied Minor program.

  

 

May travel alone.

  

 

 

Travel Assistance Options
N/A
You must book your child as an Unaccompanied Minor if they are travelling alone or travelling in a different cabin class to their Parent/Legal Guardian.*

You may book your child as a Young Person Travelling Alone.**

If your child is aged
12-15 years, you may request for Unaccompanied Minor assistance.*


^ Parent/legal guardian must be aged 13 years or over.
* Unaccompanied Minors can only be booked on Domestic or International Short Haul flights operated by Virgin Australia. Unaccompanied Minors cannot be booked on connecting flights.
** Young Persons Travelling Alone can be booked on all Virgin Australia flights including connecting flights.

 

Fares for Infants and Children

Find the cost of infant and child fares across our network in the table below. Fares must be booked based on the age at the time of travel. For example, if booking for a child who will turn 12 years old during the journey, the flight must be booked as an adult.

To book fares for infants and children, book online or call our Guest Contact Centre.

Cost of Fare Infant
Not occupying own seat
Infant
Occupying own seat^
Child
Domestic Free Full fare Full fare
Trans-Tasman 10% of full fare* Full fare Full fare
International
Short Haul
10% of the full fare* 75% of the full fare* 75% of the full fare*
International
Long Haul
10% of the full fare* 75% of the full fare* 50% to 75% of the full fare (depending on the route)*.

Full fare for Business Class flights to or from North America on Virgin Australia operated flights.

 
^ For infants occupying their own seat, an approved child restraint system must be used.
* Excludes taxes, fees and surcharges.

 

Required Travel Documents 

At check-in, you may be asked to provide proof of date of birth. Passports, extracts or copies of birth certificates and immunisation books are acceptable. 

For International flights, all passengers will need their own passport plus any visas or authorisation letters required by the destination country. Visit the Department of Foreign Affairs website for more information about required travel documents.

 

Baggage Allowances for Infants and Children

For information on baggage allowances and the carriage of special items, please refer to the table below.

Allowance Infant Child
Checked Baggage

Adults accompanying infants are entitled to check-in three Special Infant Items free of charge including a 23kg bag on Virgin Australia operated flights. Special Infant Items include, but are not restricted to the following:

  • Pram/stroller
  • Portable cot
  • Car seat
  • Baby capsule
  • Bag

Children are entitled to the same checked baggage allowance as adults. Adults accompanying children are entitled to carry two special items, as checked baggage free of charge. These include items, but are not restricted to the following:

  • Pram/stroller
  • Portable cot
  • Car seat
  • Baby capsule
Carry-on Baggage

Adults travelling with infants are entitled to take an additional 7kg carry-on baggage free of charge for essential baby products. Baby products may include, but are not limited to:

  • Baby milk, including breast milk
  • Sterilised water
  • Juice
  • Baby food in liquid, gel or paste form
  • Disposable wipes
Children are entitled to the same carry-on baggage allowance as adults.

 

Onboard the Flight

To help make your journey as seamless as possible, guests may bring various devices and comfort items onboard the flight.
See below for a list of approved items and restrictions.

Kids Sleeping Devices

Happy tots mean happy parents, which is why Virgin Australia allows the use of certain guest comfort devices
on our aircraft – including Plane Pal, Fly Tot and JetKids BedBox.

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Comfort items are included in your 7kg hand luggage allowance.
Watch our video above to learn how to use kids' sleeping devices onboard your flight.

 

If you are using a comfort device onboard your flight, please ensure the following guidelines are met.

  • You are responsible for device set-up and use.
  • The device may only be used in window seats or centre seats of a middle block on Airbus A330 or Boeing B777 aircraft, and may not be used in emergency exit rows or at all on some aircraft (see diagram below).
  • The device may only be set up once the seatbelt sign is switched off and must be stowed securely during taxi, take-off and landing.
  • If inflatable, the device valve must face the aisle for easy inflation and deflation.
  • Whenever the seatbelt sign is illuminated, children must be seated with a seatbelt fastened and infants must have an infant seatbelt fastened or be secured in a fixed bassinet.
  • Children must be secured with their head towards the back of their own seat and their feet facing forward.
  • The use of the device must not affect the comfort of other passengers.
  • No device may be used that requires attachment to any part of the aircraft for structural stability.

 

Example of use on
Airbus A330 or
Boeing 777 aircraft:

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Example of use on Boeing 737 or
smaller aircraft:

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Bassinets, Car Seats and Child Restraint Systems

Bassinets

Bassinets are available onboard all our International Long Haul flights and on Domestic flights operated by an A330 aircraft, subject to availability. Our bassinets are designed for use by one infant at a time and size and weight restrictions apply, as listed below.

Bassinets are limited, so please request a bassinet for your infant at the time of booking. Pre-allocation of bassinets is on a first come, first served basis. Please contact our Guest Contact Centre to request a bassinet.  

Maximum Bassinet Dimensions B777 Aircraft A330 Aircraft
Length 70cm / 27.5 inches 70cm / 27.5 inches
Weight 18kg / 40lbs 11kg / 24lbs

  

CoziGo (Fly Babee) Canopy

Virgin Australia permits passengers to bring their own CoziGo (Fly Babee) canopy onboard which can be used with all bassinets on our A330/B777 aircraft. For more information see the CoziGo website

Child Restraint Systems (CRS)

Virgin Australia accept the carriage of selected child restraint systems (CRS), including car seats and harnesses, onboard the aircraft subject to satisfication of the below requirements.

Approved support devices designed to provide upper postural support for a guest with disability can be found on our Mobility Assistance page

To be considered for travel, all other CRS that aren’t classified as an approved support device must be certified for carriage in the aircraft by meeting one of the below labelling/marking requirements and also the Car Seat Acceptance Criteria below. Wording on labels must be consistent with wording outlined below. 

Comply with Australian design standard AS/NZS 1754: 2013 and onwards
  • Be permanently and legibly marked AS/NZS 1754 and bear the label ‘This child restraint system meets the standard for use in aircraft as recommended by the Civil Aviation Safety Authority of Australia and the Civil Aviation Authority of New Zealand'.
  • Car seats that comply with Australian design standard AS/NZS 1754 and which bear the approved label for fitment in an aircraft (see below) can be installed on Virgin Australia aircraft with only the use of the aircraft seat belt.

Approved Label for Aircraft Use

Label for child restraint system

*May be certified for Forward or Rear facing use, Forward only use or Rear facing only use.
  • Car seats that comply with Australian design standard AS/NZS 1754 which do not bear the approved label for fitment in an aircraft are currently unsuitable for carriage on Virgin Australia aircraft, as they require a top tether in addition to the fastened lap belt to secure the three-point attachment.
Comply with United States FAA design standard FMVSS No. 213 Have two markings: ‘This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards” and in red lettering: ‘This Restraint is Certified for Use in Motor Vehicles and Aircraft’.
Be approved under United States FAA process TSO-C100b Be permanently and legibly marked ‘TSO-C100b’.
Be approved under United States FAA process 21.305(d) Be clearly marked showing FAA approval under 21.305(d) and bear the label ‘FAA Approved in Accordance with 14 CFR 21.305(d)’.
Be approved under United Nations ECE (Economic Commission for Europe) Regulation No. 44
  • Be clearly marked with a circle around the letter ‘E’ followed by the distinguishing number of the country which has granted approval.
  • Be clearly marked with the approval number showing version ECE R44/03 or ECE R44/04.
Be clearly marked with a label showing the CRS has been certified to CMVSS 213 or 213.1
  • Rear-facing restraint systems are certified to CMVSS 213.1.
  • Forward-facing restraint systems are certified to CMVSS 213.
  • Convertible restraint systems are certified to both CMVSS 213 and 213.1.

Car Seat Acceptance Criteria 

In addition to the above, car seats must meet the following criteria prior to being considered for travel:

  • Be designed so they can be secured with a fastened to the aircraft seat with a seat belt only
  • Not exceed a width of 44cm (17 inches)
  • Be designed to restrain the weight of a child using the device, which unless other specified on the label is 9kg or less for rear facing restraints and 18 kg or less for forward facing restraints
  • Must be in good condition, showing no signs of damage
  • Have a single release that secures and releases your child’s seat belt, torso and shoulder straps. The car seat must be sufficiently secure so that the child cannot easily undo the strap
  • Be quick and easy for the parent/guardian to secure and remove the child
  • Have a solid back and seat

If accepted for carriage, car seats must also be:

  • Fitted to the aircraft seat by parent/guardian
  • Must not impede guest access to aisle or exit routes (this includes protrusion over the seat cushion edging)
  • Seat allocated according to airline seating rules

Pre-approved Support Devices

Virgin Australia does not provide, but permits use of the selected Support Devices onboard for infants, children and guests with disabilities. Support devices are not approved for use in the Business class suites of our Airbus 330 and Boeing 777 aircraft.

Pre-approved devices have been tested for fitment and safety compliance within the aircraft for use during flight. These devices must have the original label intact and must be used in accordance with operating instructions.

The Pre-Approved Support Devices are approved for use in most seats, pending legislative and fitting limitations. Additional information regarding pre-approved devices and seating requirements can be found in our Pre-Approved Support Devices List (PDF - 37KB).

See more information on support devices on the Kids Fly Safe website.

Talk to Us

If you are planning to travel with a Support Device onboard a Virgin Australia flight, we encourage you to contact our Guest Contact Centre at least 24 hours before departure.

At the Airport 

A visual assessment of all devices will be conducted at check-in and onboard. All labels, supporting paperwork and operating instructions must be clearly visible and available for inspection by Virgin Australia staff, at all times.

Our priority is the safety of you, your family, our guests and crew. If it is determined that a particular device does not meet our requirements it must be carried as checked baggage.

 

Pre-approved Support Devices

Virgin Australia does not provide, but permits use of the selected Support Devices onboard for infants, children and guests with disabilities. Support devices are not approved for use in the Business class suites of our Airbus 330 and Boeing 777 aircraft.

Pre-approved devices have been tested for fitment and safety compliance within the aircraft for use during flight. These devices must have the original label intact and must be used in accordance with operating instructions.

The Pre-Approved Support Devices are approved for use in most seats, pending legislative and fitting limitations. Additional information regarding pre-approved devices and seating requirements can be found in our Pre-Approved Support Devices List (PDF - 37KB).

See more information on support devices on the Kids Fly Safe website.

Talk to Us

If you are planning to travel with a Support Device onboard a Virgin Australia flight, we encourage you to contact our Guest Contact Centre at least 24 hours before departure.

At the Airport 

A visual assessment of all devices will be conducted at check-in and onboard. All labels, supporting paperwork and operating instructions must be clearly visible and available for inspection by Virgin Australia staff, at all times.

Our priority is the safety of you, your family, our guests and crew. If it is determined that a particular device does not meet our requirements it must be carried as checked baggage.

 

Specific Assistance for Children Travelling Alone

We’re here to look after our young flyers, which is why we provide assistance for Unaccompanied Minors and Young Persons Travelling Alone. Please refer to the table below for more information.

If you have made a booking for an Unaccompanied Minor, please download the Unaccompanied Minor form prior to arriving at the airport.

Overview Unaccompanied Minor Young Person Travelling Alone
Eligibility

May be booked on Domestic or International Short Haul flights operated by Virgin Australia. Cannot be booked on connecting flights.

May be booked on all Virgin Australia flights including connecting flights.

Your child's journey

Your child will be escorted to the aircraft by Ground Crew, supervised on board the aircraft by Cabin Crew and then released into the care of the person nominated on the Unaccompanied Minor form.

Your child will only be supervised in the event of a flight disruption.

Age of passenger 5-11 years old - Must be booked as an
Unaccompanied Minor
12-15 years old - Optional to be booked as an Unaccompanied Minor or an adult

12-17 years old - Optional to be booked as a
Young Person Travelling Alone
 

Fees

For Domestic flights: An Unaccompanied Minor fee of $55 will apply.

For International flights: An Unaccompanied Minor fee will apply depending on port of departure, as listed below.

Departing from:

  • Australia: AUD 95
  • New Zealand, Cook Islands: NZD 99
  • Indonesia: IDR 934,000
  • Fiji: FJD 143
  • Papua New Guinea: PGK225
  • Samoa: WST 175
  • Tonga: TOP 150
  • Solomon Islands: SBD 530
  • Vanuatu: VUV 7600 
No additional fee.

 

How to book Specific Assistance

  Unaccompanied Minor Young Person Travelling Alone

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Gather required information

 

  • Child’s full name and date of birth
  • Contact details of parent/guardian who will sign the Unaccompanied Minor form
  • Name, address, phone number and relationship to child of the person escorting the child on departure and collection on arrival
  • Create a Booking Password (provided to us to keep your booking details private)
  • Any special instructions (e.g. allergies, medical conditions, fear of flying)
  • Child’s full name and date of birth
  • Contact details of parent/guardian 

 

 

 

 

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Make a booking

 

Unfortunately, bookings cannot be made online. To make a booking, please contact the Virgin Australia
Guest Contact Centre on 13 67 89 if you are calling from within Australia. View contact numbers outside of Australia.

Children travelling alone are eligible to be booked in all cabins, including Economy X, Premium and Business Class.

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Prepare Check-in documents

 

Proof of age - this may be in the form of a birth certificate, birth extract or passport.

Unaccompanied Minor form – to be completed and presented at the check-in counter.
No additional requirements.

 

Unaccompanied Minor Form

Please complete this form for each Unaccompanied Minor travelling and present at the check-in counter. This form must be signed by the child’s Parent/Legal Guardian, which must match the details recorded in the booking.

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Independent Travel Criteria

Children travelling alone need to satisfy our Independent Travel Criteria or they are required to travel with a Carer. They will need to be able to perform the following tasks without assistance:

  1. Consume food and beverages (cabin crew can assist with opening packaging)
  2. Attend the toilet (including getting to and from the toilet onboard)
  3. Administer any medication (including Epi Pens)
    • Children travelling alone must be capable of self-administering their own medication. Our cabin crew are unable to administer medication. The necessary medications must be accessible in carry-on baggage.
    • Children travelling alone with any medical conditions that may affect their travel, must satisfy our Medical Clearance Guidelines (PDF, 331KB)

Your child’s journey as an Unaccompanied Minor

At the airport 

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Photo identification is required from the person escorting the child on departure.
 
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Online check-in is not available for Unaccompanied Minor bookings, so please leave enough time to check-in, clear security and get settled at the departure gate. We recommend being at check-in at least 1 hour before departure for Domestic flights and 2 hours for International flights.
 
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Unaccompanied Minors travelling in Business Class will be able to check-in using the Priority Check-in desks. On Domestic Business Class flights, Unaccompanied Minors will also be offered lounge access if available at the departing airport, along with one guest who must be the nominated person escorting the child on departure.
 

Saying goodbye 

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The person escorting the child on departure must remain at the airport until the flight has departed and is in the air.

For Domestic flights: The Unaccompanied Minor can be escorted to the departure gate.

For International flights: Ground staff will escort the Unaccompanied Minor through security and to the departure gate for handover to cabin crew. 

 

In-flight  

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We try to seat Unaccompanied Minors together near the Cabin Crew work areas. We also aim to seat Unaccompanied Minors next to a vacant seat, however this will be determined on the day of travel.
 
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There is a variety of in-flight entertainment options, as well as a range of food and drink choices available for purchase from the Onboard Menu. Only credit or debit cards are accepted for
in-flight purchases.
 

Saying hello 

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Unaccompanied Minors will be escorted to the arrivals area by Ground Crew. For international flights, this includes assistance through Customs, Immigration and baggage collection.
 
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Photo identification is required from the person meeting the child on arrival. This must be identical to the name on the Unaccompanied Minor form. If photo identification is not available, then three other forms of identification must be provided (e.g. Medicare Card, credit card, debit card).
 
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If the Unaccompanied Minor is not collected, at the destination, attempts will be made to contact the person designated to meet the child at arrival, the person who escorted the child at departure or the child’s Parent/Legal Guardian. If this attempt is unsuccessful, the Police will be contacted for the safety and welfare of the child.
 
 

 

Your child's journey as a Young Person Travelling Alone 

No additional assistance is provided, except in the event of a flight disruption. If your child’s flight is cancelled, our Cabin Crew and Ground Crew will know to keep an eye out and provide supervision at the diversion port.

We will do our best to accommodate them on another flight to their destination and if this is not possible, we will:

  • Arrange overnight accommodation including transfers
  • Always provide supervision, including in hotel accommodation
  • Provide food and beverage
  • Provide the parent/legal guardian frequent updates

To ensure your child is assisted in the event of a flight disruption, please make a booking for Specific Assistance.