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Terms and conditions
^Up to 100,000 points + Virgin Australia Benefits : T&Cs, eligibility and spend criteria apply. Apply by 30 November 2022. New customers only. For more information and full T&Cs click Apply Now.
~Economy x : Economy X seats are limited and may be sold out at time of booking or at any time prior to your travel date. The applicable Economy X fee will be the fee published at the time you purchase Economy X and is subject to change. Fees are per person, one way and per sector. Fees are in the applicable booking currency, being the country of origin specified in your booking or purchase. Economy X fees are non-refundable, except where you are entitled to a refund of the Economy X fee or of your fare under the Australian Consumer Law. See the Economy X Terms and Conditions for more information on refunds. Not all product benefits are available at all airports. Where some of the product features are not available or utilised by you, you are not entitled to a refund unless otherwise specified in the Economy X terms and conditions. Some Economy X seats are located in Exit Rows and guests must accept the Exit Row Safety Conditions to sit in these rows. If you change your mind and no longer wish to sit in these rows, you may move to an alternate Economy X seat for no additional fee. If however no other Economy X seats are available, you will be assigned a standard Economy seat and entitled to a refund of the Economy X fee. Please let us know as soon as possible if you do not longer meet the Exit Row Safety Conditions. If at the time of travel you no longer meet the Exit Row Safety Conditions you will be offered an alternate Economy X seat or you will be assigned a standard Economy seat and entitled to a refund of the Economy X fee. Economy X is only available on flights operated by Virgin Australia and Virgin Australia International. See full Economy X Terms and Conditions.
*Virgin Australia was awarded the Best Cabin Crew for the eighth year at the AirlineRatings.com World's Best Airlines for 2026 awards. Find out more.
Fly Ahead on Flex fares for free
³Fly Ahead is available to eligible guests who have purchased an Economy Flex fare (excluding group or team travel bookings), and up to three accompanying guests travelling on the same booking, on eligible domestic Virgin Australia marketed and operated flights. Fly Ahead requests may only be made on the day of travel via the Virgin Australia app or at the airport and are subject to seat availability and operational requirements. The requested earlier flight must be on the same route and same day as the guest’s original ticketed domestic Virgin Australia marketed and operated flight. Requests via the Virgin Australia app must be made at least 60 minutes before scheduled departure of the desired earlier flight, while the flight is still open for check-in. For flights between Brisbane, Sydney and Melbourne, eligible guests may request a flight departing up to 2 hours prior to their booked flight. For all other eligible domestic Virgin Australia flights, guests may request the first available flight prior to their booked flight. Requests at the airport must be made at least 40 minutes before scheduled departure of the desired earlier flight, while the flight is still open for check-in. Guests cannot request Fly Ahead if they have already checked in their baggage. If a Fly Ahead request is granted, and the guest and any accompanying guests (if applicable) are moved to an earlier Virgin Australia flight and select a seat of a lower value than originally purchased, no refund will be provided (unless they are entitled to a refund under Australian Consumer Law). Standard Economy Flex fare conditions continue to apply to all other booking changes and cancellations. See the Fly Ahead on Flex Terms and Conditions for more information.
Velocity Store 1,000 Bonus Point Offer Terms and Conditions
^Velocity Members that shop via the Velocity Store between 12:00am 12 May 2026 and 11:59pm 31 August 2026 AEST (“Offer Period”) will have the opportunity to earn 1,000 bonus Velocity Points (“Points Offer”) when they make an Eligible Transaction. An Eligible Transaction is a Member’s first ever transaction via the Velocity Store where the Member:
The Points Offer is not available on the purchase or redemption of gift cards.
The Points Offer is only available to the first 30,000 Members who successfully complete an Eligible Transaction during the Offer Period. Once the 30,000 Member limit has been reached, no further Members will be eligible to receive the Points Offer. This Points Offer can only be used once by a Velocity Member.
To make an Eligible Transaction, the Velocity Member must either:
If a Member makes a purchase via a Velocity Store Shop & Earn Retailer, the Velocity Member agrees to the use of cookies to track and record purchases made by the Velocity Member via the Velocity Store so that Points are able to be awarded. It is the Velocity Member's responsibility to ensure that cookies are turned on in their browser and that the security settings in their browser allow the use of cookies. Purchases made via the Velocity Store are subject to the relevant Shop & Earn Retailer or Marketplace Seller’s terms and conditions, including in respect of price, delivery and returns policy.
For transactions made via a Shop & Earn Retailer, Velocity Members will be notified by email within 7 working days of the date of purchase whether the transaction was tracked. If a purchase is eligible for Points earn and has been approved by the retailer, Velocity Points for the purchase, including the bonus Points, will be credited to the Member’s Velocity account within 61 days of the date of purchase. The process of approving purchases and awarding Velocity Points is at the discretion of the retailer. Velocity may cancel any allocation of Velocity Points, including as part of the Points Offer or can reverse any allocated Velocity Points, including as part of the Points Offer if it is advised that: 1. the Member has cancelled the relevant purchase or returned the products, 2. an invalid e-Voucher or payment method was used at point of sale, 3. applicable purchase conditions are not satisfied (e.g. purchase invalid or ineligible), or 4. the retailer cancelled a purchase transaction (for instance due to product availability or any fraudulent behaviour by the Velocity Member).
Full Velocity Store Terms and Conditions apply. Velocity Membership Terms and Conditions apply. This offer may be changed, extended, suspended or terminated at any time
Velocity Store Standard Terms and Conditions
Velocity members can earn and redeem Velocity Points on eligible products through the Velocity Store.
Members can:
You can earn Velocity Points when you purchase an eligible Product by using an Online Payment Method from either a Shop and Earn Retailer via the Velocity Store, or a Marketplace Seller where this is indicated on the relevant Product page.
For Shop and Earn purchases, you must be logged into your Velocity account and access participating retailer websites via links from the Velocity Store. Purchases must be completed in the same session, and cookies must be enabled in your browser for tracking, otherwise Points may not be awarded. Points earn rates vary by retailer and product, and not all purchases are eligible. Points are typically credited within 60 days. Separate merchant terms and conditions apply to all purchases, including for payment, delivery, returns and refunds.
Where you redeem Points, Points will be deducted at the time of purchase. Minimum redemption amounts may apply. If a refund is approved, any Points used will be recredited to your Velocity account.
Velocity is not the supplier of products listed in the Velocity Store. Any product enquiries, returns or refunds must be directed to the relevant retailer or seller.
Full Velocity Store Terms and Conditions apply. Velocity membership Terms and Conditions apply. This offer may be changed, extended, suspended or terminated at any time.
Steps to earn
Members can earn Points on an eligible transaction by:
Velocity Store - Marketplace
Velocity Store - Shop & Earn
Steps to redeem
Earn 150,000 bonus Velocity Points + 100 Status Credits
⁵American Express approval criteria applies. Subject to Terms and Conditions. Fees and charges apply. Refer to American Express Australia Limited's website for details. You should consider if the Card is suitable for you before applying. All information is correct as at 1 May 2026 and is subject to change. This offer is only available to those who reside in Australia. Cards are offered, issued and administered by American Express Australia Limited (ABN 92 108 952 085), ®Registered Trademark of American Express Company.
⁵150,000 bonus Velocity Points + 100 Status Credits: Offer only available to new American Express Card Members who apply by 4 August 2026, are approved and spend $5,000 on eligible purchases on their new Card in the first two (2) months from the Card approval date. Eligible purchases do not include Card fees and charges, for example annual fees, interest, late payment, cash advances, balance transfers, traveller’s cheques, and foreign currency conversion. Card Members who currently hold or who have previously held any Card product issued by American Express Australia Limited in the past 18 months are ineligible for this offer. 150,000 bonus Velocity Points will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. 100 Status Credits will be issued by Velocity into the Card Member’s Velocity Frequent Flyer account within 30 days of receiving the 150,000 bonus Velocity Points. Any Status Credits earned through this offer are subject to expiry after 12 months from date of issue. Velocity members also need to fly on Virgin Australia marketed flights to earn Eligible Sectors in addition to Status Credits to upgrade or maintain a new level of membership, for more information visit here. Velocity membership and Points earn and redemption are subject to the American Express Velocity Business Card Points Terms and Conditions as amended from time to time. $249 Annual Card Fee applies. This offer is not applicable or valid in conjunction with any other advertised or promotional offer.
8Subject to availability. Terms and Conditions apply.
⁶The credit services material on https://www.velocityfrequentflyer.com/frequent-flyer-credit-cards/direct-earn-cards has been prepared by the relevant credit licensees as indicated above and not Velocity Frequent Flyer Pty Ltd (VFF) or Virgin Australia (VA). VFF and VA do not hold an Australian Credit Licence and are not the licensee in relation to the credit activity being engaged in by the relevant credit licensee/credit representative. Individual card benefits vary and are subject to change. Consider if the card is suitable for you before applying.
*The quoted domestic redemption fares are the lowest Reward Seat pricing available from 17 October 2024. See www.velocityfrequentflyer.com/partners-offers/airlines/virgin-australia-airlines for more details. Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed. Carrier charges apply for Reward Seat bookings on flights operated by Virgin Australia. Price may vary until ticketed. Reward Seats and associated charges are not eligible for Points earn. Seats are limited and may not be available at peak times or on all flights. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.
Based on the one-way Economy International Reward Seat fares on Virgin Australia and international partner airlines for the advertised route, as at 21 January 2025. The Reward Seat base fare is payable in Velocity Points, and taxes, fees and carrier charges are payable in addition to Velocity Points redeemed for the base fare. Taxes, fees and carrier charges can be paid in cash or by redeeming Velocity Points. Reward Seats are limited and may not be available at peak times or on all flights. Reward Seat bookings must be made on the Virgin Australia website by selecting “Use Points”. Reward Seats and associated charges are not eligible for Points earn. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. Any voluntary changes by members for Reward Seats with international partner airlines will require cancellation and rebooking via a new ticket. If applicable, the original ticket will be refunded. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.
Must maintain direct debit and hold the same level of eligible cover or above for at least 90 consecutive days from the policy start date in order to be credited Velocity Points in the fourth month. Points may not be allocated where the policy is cancelled or refunded, or where payments are in arrears. Velocity membership, Points earn and redemption are subject to the Velocity member Terms and Conditions, as amended from time to time.
The level of Velocity Points you could earn is determined by referring to the weekly premium quoted for a policy, (before any adjustment for the Australian Government Rebate on private health insurance and excluding any Lifetime Health Cover loading, Youth Discount or any other discount or promotion) regardless of the payment frequency selected - see table of rewards points offered for different levels of weekly premiums at medibank.com.au/velocity.
Points offered for different levels of weekly premiums are below:
Weekly premium < $54 = 20,000 Velocity Points
Weekly premium $55 - $74 = 30,000 Velocity Points
Weekly premium $75 - $109 = 50,000 Velocity Points
Weekly premium $110 - $139 = 70,000 Velocity Points
Weekly premium $140 - $169 = 100,000 Velocity Points
Weekly premium $170+ = 150,000 Velocity Points
2&6 month waits waived on eligible extras for new Medibank members who join hospital and extras cover:
Other waiting periods apply (including 12 months on some dental services). If switching funds, any waiting periods you’ve already served for comparable extras will generally be recognised if you join Medibank within 2 months of leaving your previous fund. Annual limits apply. If switching funds, limits used from your previous fund may be deducted. If you’ve reached your limits from a previous fund you may not be able to claim straight away.
6 weeks free: Must maintain direct debit and hold eligible cover for 42 consecutive days from the policy start date in order to be eligible to get the next 6 weeks free. The 6 weeks free will not be issued if you change to an ineligible cover, terminate or suspend your cover, or where payments are in arrears during the 42 consecutive day period.
*The quoted domestic redemption fares are the lowest Reward Seat pricing available from 17 October 2024. See here for more details. Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed. Carrier charges apply for Reward Seat bookings on flights operated by Virgin Australia. Price may vary until ticketed. Reward Seats and associated charges are not eligible for Points earn. Seats are limited and may not be available at peak times or on all flights. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.
*Based on the one-way Economy International Reward Seat fares on Virgin Australia and international partner airlines for the advertised route, as at 21 January 2025. The Reward Seat base fare is payable in Velocity Points, and taxes, fees and carrier charges are payable in addition to Velocity Points redeemed for the base fare. Taxes, fees and carrier charges can be paid in cash or by redeeming Velocity Points. Reward Seats are limited and may not be available at peak times or on all flights. Reward Seat bookings must be made on the Virgin Australia website by selecting “Use Points”. Reward Seats and associated charges are not eligible for Points earn. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. Any voluntary changes by members for Reward Seats with international partner airlines will require cancellation and rebooking via a new ticket. If applicable, the original ticket will be refunded. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.
*Based on the one-way Economy International Reward Seat fares on Virgin Australia and international partner airlines for the advertised route, as at 21 January 2025. The Reward Seat base fare is payable in Velocity Points, and taxes, fees and carrier charges are payable in addition to Velocity Points redeemed for the base fare. Taxes, fees and carrier charges can be paid in cash or by redeeming Velocity Points. Reward Seats are limited and may not be available at peak times or on all flights. Reward Seat bookings must be made on the Virgin Australia website by selecting “Use Points”. Reward Seats and associated charges are not eligible for Points earn. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. Any voluntary changes by members for Reward Seats with international partner airlines will require cancellation and rebooking via a new ticket. If applicable, the original ticket will be refunded. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.
*Based on the one-way Economy International Reward Seat fares on Virgin Australia and international partner airlines for the advertised route, as at 21 January 2025. The Reward Seat base fare is payable in Velocity Points, and taxes, fees and carrier charges are payable in addition to Velocity Points redeemed for the base fare. Taxes, fees and carrier charges can be paid in cash or by redeeming Velocity Points. Reward Seats are limited and may not be available at peak times or on all flights. Reward Seat bookings must be made on the Virgin Australia website by selecting “Use Points”. Reward Seats and associated charges are not eligible for Points earn. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. Any voluntary changes by members for Reward Seats with international partner airlines will require cancellation and rebooking via a new ticket. If applicable, the original ticket will be refunded. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.
*Based on the one-way Economy International Reward Seat fares on Virgin Australia and international partner airlines for the advertised route, as at 10 July 2026. The Reward Seat base fare is payable in Velocity Points, and taxes, fees and carrier charges are payable in addition to Velocity Points redeemed for the base fare. Taxes, fees and carrier charges can be paid in cash or by redeeming Velocity Points. Reward Seats are limited and may not be available at peak times or on all flights. Reward Seat bookings must be made on the Virgin Australia website by selecting “Use Points”. Reward Seats and associated charges are not eligible for Points earn. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. Any voluntary changes by members for Reward Seats with international partner airlines will require cancellation and rebooking via a new ticket. If applicable, the original ticket will be refunded. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.