Meet and assist is a service we offer for guests who require Special Assistance with carrying cabin baggage:

  • While boarding and disembarking the aircraft;
  • Through Customs for International flights; or
  • From the check-in gate, to the boarding gate and to the aircraft – and vice versa.
Some examples of the type of support a Virgin Australia team member may provide includes:
  • assisting parents who are travelling with many young children; 
  • helping a non-English speaking guest; 
  • or supporting and caring for an elderly guest who does not require a wheelchair.

You must pre-arrange this service through our Guest Contact Centre.

Note: We cannot provide assistance from the kerb to the check-in counter or from the baggage collection area to the kerb.

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