How do I convert my Offer to a Booking?
Open the saved offer and select the “book” icon located on the footer of your screen. If the Offer has expired, edit the offer and if happy with new offer select “book”. The system will automatically search for available seats and generate the PNR’s. You will be able to retrieve your bookings from bookings in the Tasks Queue.
Where do I find my Group Bookings?
Once you have selected “Book” a link to your booking will be displayed in a green banner under the Offer details. This link opens up your Booking ID. All bookings for your Agency can be found under the Bookings heading in the Tasks Queue.
Can I filter my Bookings?
To filter your Bookings, select the filter type on the “Filter by” menu selection under Bookings in the Tasks Queue. You can choose as many filters as you need.
How do I cancel my filtered selection?
Your selected filters will be displayed under the Filter bar. Click on the “x” do delete your selection.
Why can’t I find my Group Booking?
Ensure you don’t have any Filters selected that do not pertain to the Group Booking you wish to find.
How can I view my held PNRs?
Select the Booking ID from Bookings in the Tasks Queue. Once Booking ID is displayed, click onto the PNRs tab and click on the PNR. To go back to the Booking details, click on the Booking ID number.
How do I increase my Group Booking?
Retrieve your PNR Locator, select increase and populate the number of seats you wish to add. You can edit the flights of the increased seats if your Terms and Conditions allow this. If you are happy with the Offer for the additional seats, you can select Accept and Book and a new PNR will be created within your Booking ID.
How do I decrease my Group Booking?
Retrieve your PNR Locator. Select Decrease and select the number of seats you want to REDUCE TO. Please refer to your applicable Terms and conditions prior to decreasing any seats as penalties may apply.
Can I split my PNR’s?
Retrieve the PNR Locator. Select the Split Group Tab. Place the number of Passengers you wish to split out of the group. Click on the “Separate X Pax” box. You will note Headings showing the original PNR and the Total Size of the Group and a second Header showing the NEW PNR and the total Size. If you are happy with this split, click on the Create New PNR icon on the Footer. If you want to change the number of passengers you are splitting you can put the number that you want to put back into the original PNR inside the NEW PNR box. If you are happy with this number, click on the Put Back X Pax icon. Check you are happy with the old PNR and new PNR passenger numbers and then select Create New PNR box. Once the split booking is created the Booking ID page will be displayed and a notice confirming your PNR was successfully split will appear in a green banner.
How do I add names to my bookings?
Retrieve the PNR locator and select the passengers tab. You can either click on add passenger and add passenger details or upload passenger names by using this link. Saved names will be displayed in blue.
Alternatively, email your Group Consultant to get a Names Template for you to fill out and upload in the GSO. Please note Virgin Australia require age and date of birth of all children and infants aged under 12 years of age.
Can I cancel my bookings?
You have the ability to cancel at a PNR level or to Cancel all PNR’s held or the group in one action. To cancel ALL PNRs, Retrieve the Booking ID and click on the Cancel Booking icon located on the right hand side under the Group details. To cancel at a PNR level, select the PNR Locator you wish to cancel (this will display the details of the flights held on this PNR). Select Cancel PNR, complete the reason for the cancel and select Cancel PNR. All cancellations are subject to the applicable Terms and Conditions of the Group.
If I notice the flight is incorrect and I have already confirmed the booking can I change it?
Yes – If payment has not been made you can cancel your existing booking in the GSO and create a new booking. Pricing will be optimised on the date of the change. If you need further assistance please contact your VA Group Sales Consultant.
Will I be charged for any changes I make to the reservation?
You will be charged as per Terms and Conditions associated with the booking. For flight or route changes please contact your Group Sales Consultant.
What do I do if I have any special requests for a particular booking?
Special Service Requests will be managed by your Group Sales Consultant. Please refer to our Special Needs and Assistance information and contact your Consultant for assistance.
How do I quote or book an Infant?
You now have the ability to quote an infant with or without a seat from the New Request page.
What is the correct age of a child and infant?Any guest over 2 years of age who is not yet 12 years of age is classed as a child. Any guest 23 months or younger is classed as an infant, and must be accompanied by a guest 18 years of age and over, or the parent/legal guardian – who is 18 years of age and over. To ensure the safety and comfort of all our guests, only one infant may be booked to travel with each adult or guardian. Virgin Australia requires age and date of birth of all children and infants aged 12years or younger.
Can I make multiple booking requests for the same itinerary?
No, this is not allowed as Virgin Australia optimise their fares based on the total number of guests travelling. Virgin Australia audits all bookings and any misuse of the GSO will result in cancellation of seats.
Can I edit my existing Group Booking?
Retrieve your PNR Locator, Select edit trip details and select your destinations and departure date if your term and conditions allow this. If you are happy with the offer for the edited flights, you can select accept and book and the flights will be updated in the existing PNR.
Can I add Velocity numbers through the GSO?
Yes. When adding a passengers name select Virgin Australia Velocity and then add the Velocity number. If the passengers name is already present then click on the name that you want to add the velocity details to and select the Velocity program and add their number.
Can I add other SSR’s in the GSO?
Yes. When adding a passengers name select which SSR is required. If the passengers name is already present then click on the name that you want to add the SSR details to and add SSR details.