Agency essentials
Virgin Australia Regional Airlines (VARA) will cease operating between Perth and Christmas Island and Cocos (Keeling) Islands from Friday, 31 October 2025 following the Australian Government’s selection of a new airline partner for the Indian Ocean Territories (IOT). Any impacted bookings will be entitled to a full refund. Please refer to the Virgin Australia Schedule Change Policy.
Industry Support Agents
To speak with an Industry Support Agent, the operating hours are as follows
Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 6.00pm (AEST)
Calling from |
Toll free contact number |
---|---|
Australia | 13 67 37 |
New Zealand | 0800 777 737 |
Rest of the world | Contact now |
Location |
Email Address |
---|---|
Australia | va.agentshelpdesk@virginaustralia.com |
New Zealand | va.agentshelpdesk@virginaustralia.com |
North and South America | va.agentshelpdesk@virginaustralia.com |
Hong Kong | vigs@virginaustralia.com |
Japan | vigs@virginaustralia.com |
International | va.agentshelpdesk@virginaustralia.com |
Group Travel
Phone: 13 67 00
Email: group.sales@virginaustralia.com
Operating hours are as follows
Monday to Friday: 8.30am - 5.00pm (AEST)
After hours support
Monday to Friday: 6.00am - 8.30am, 5.00pm - 11.00pm
Saturday to Sunday: 7.00am - 6.00pm
Virgin Australia Business Flyer
Phone: 1300 301 928
Email: businessflyer@virginaustralia.com
Operating hours are as follows
Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 6.00pm (AEST)