Upcoming planned United Airlines outage impacting the selling of, servicing and check-in for all VA marketed & UA operated services
This outage is expected to occur between 17:00 and 21:00 AEST today, 4 February 2026. During this time, technical links between United Airlines and Virgin Australia booking systems will be down. For more information, click here.
Agency essentials
Virgin Australia Business Flyer
Virgin Australia Business Flyer is our free-to-join business travel program for businesses that hold a valid ABN or ACN, have an Australian business address, and spend less than $300,000 per year with Virgin Australia on air travel.
Corporate travel
Large organisations with more than $300,000 in annual spend on Virgin Australia flights are eligible for our tailored corporate solutions. With designated sales and support teams, we provide your clients with the flexibility, service, and savings that will make their CFO happy.
Velocity Frequent Flyer
Learn more about our member program benefits, how to earn and redeem points, and other useful information related to Velocity Frequent Flyer.
Airline Partners
Travel to over 600 destinations using Velocity Points. You can earn or redeem Points with our global network of partner airlines.*
Group travel
Do you need to book flights for a group? We offer group fares for ten or more passengers.
Charters
Virgin Australia is one of Australia’s largest operators of fly-in fly-out charter aircraft. Our ever-expanding fleet of aircraft can be chartered to fly anywhere within Australia and beyond.
Industry Support Agents
To speak with an Industry Support Agent, the operating hours are as follows
Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 6.00pm (AEST)
Calling from |
Toll free contact number |
|---|---|
| Australia | 13 67 37 |
| New Zealand | 0800 777 737 |
| Rest of the world | Contact now |
Location |
Email Address |
|---|---|
| Australia | va.agentshelpdesk@virginaustralia.com |
| New Zealand | va.agentshelpdesk@virginaustralia.com |
| North and South America | va.agentshelpdesk@virginaustralia.com |
| Hong Kong | vigs@virginaustralia.com |
| Japan | vigs@virginaustralia.com |
| International | va.agentshelpdesk@virginaustralia.com |
Group Travel
Phone: 13 67 00
Email: group.sales@virginaustralia.com
Operating hours are as follows
Monday to Friday: 8.30am - 5.00pm (AEST)
After hours support
Monday to Friday: 4.00am - 8.30am, 5.00pm - 11.00pm (AEST)
Saturday to Sunday: 4.00am - 11.00pm (AEST)
Virgin Australia Business Flyer
Phone: 1300 301 928
Email: businessflyer@virginaustralia.com
Operating hours are as follows
Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 6.00pm (AEST)