Travel agent bookings
If your booking was created by a travel agent or through another website, please contact the Agent or company associated with that website directly. All bookings can be viewed online via Manage Your Booking.
Your check-in options
Depending on the Virgin Australia service you have booked, we have a number of ways you can check in for your flight.
Change or cancel booking
The flexibility of your booking depends on the fare family purchased. Find out all you need to know about changing or cancelling a flight.
We understand that a flight delay or cancellation can be stressful. We're here to answer a few common questions to help you resolve your situation.