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Planning

International Long Haul

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to scheduled departure - HKD 1200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted prior to departure - HKD 2000 fee + fare difference

No Show 

100% of fare

Credits and Refunds

Permitted to Travel Bank or original form of payment (no fee + fare difference)

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to departure - HKD 1000 fee  + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted prior to departure - HKD 1000 fee + fare difference 

No Show 

HKD 3000 charge

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee + fare difference

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase. Find out more about Economy X.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure – no fee + fare difference

Virgin Australia/Delta Air Lines: Permitted prior to scheduled departure - no fee + fare difference

Virgin Australia (to Hong Kong): Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure – no fee

Virgin Australia/Delta Air Lines: Permitted prior to scheduled departure - no fee

Virgin Australia (to Hong Kong): Permitted prior to scheduled departure - no fee

No Show 

Virgin Australia/Etihad Airways: Permitted to be claimed inside 24 hours prior to scheduled departure and within 180 days after departure date – credit to Travel Bank ($A500 fee) or refund to original form of payment ($A500 fee)

Virgin Australia/Delta Air Lines: Permitted to be claimed within 180 days after departure date – credit to Travel Bank ($A500 fee) or refund to original form of payment ($A500 fee)

Virgin Australia (to Hong Kong): Permitted to be claimed within 12 months of ticket validity – credit to Travel Bank (no fee) or refund to original form of payment (no fee)

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee + fare difference

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1 point/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Premium Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

For tickets issued prior to 11 June 2019:

2 pieces (up to 32 kg each)

For tickets issued on or after 11 June 2019:

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $400 fee

No Show 

Virgin Australia/Delta Airlines: Permitted to be claimed inside 24 hours prior to departure and within 90 days after departure date. Credit permitted to Travel Bank ($600 fee) or refund to original form of payment ($600 fee)

Credits and Refunds

Virgin Australia/Delta Airlines: Permitted to Travel Bank or original form of payment - $400 fee

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1.25 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Premium Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

For tickets issued prior to 11 June 2019:

2 pieces (up to 32 kg each)

For tickets issued on or after 11 June 2019:

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted prior to scheduled departure - no fee

 

No Show 

Permitted to be claimed within 180 days after departure date – credit to Travel Bank ($A500 fee) or refund to original form of payment ($A500 fee)

Credits and Refunds

Virgin Australia/Delta Airlines: Permitted to Travel Bank or original form of payment - no fee

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1.25 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Business

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 32 kg each)

Lounge Access

Included.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to departure - HKD 1200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted - HKD 1000 fee + fare difference

No Show 

HKD 5000 charge

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee + fare difference

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Business

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

2 pieces (up to 32 kg each)

Lounge Access

Included.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Flexibility

Changes

 Virgin Australia/Etihad Airways: Permitted 24 hours prior to scheduled departure - no fee + fare difference

Virgin Australia/Delta Airways: Permitted prior to scheduled departure - no fee + fare difference

Virgin Australia (to Hong Kong): Permitted prior to scheduled departure - no fee + fare difference 

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations  

Virgin Australia/Etihad Airways: Permitted 24 hours prior to scheduled departure - no fee

Virgin Australia/Delta Airways: Permitted prior to scheduled departure - no fee

Virgin Australia (to Hong Kong): Permitted prior to scheduled departure - no fee

No Show 

 Virgin Australia/Etihad Airways: Permitted to be claimed inside 24 hours prior to scheduled departure and within 180 days after departure date – credit to Travel Bank ($A800 fee) or refund to original form of payment ($A800 fee)

Virgin Australia/Delta Air Lines: Permitted to be claimed within 180 days after departure date – credit to Travel Bank ($A800 fee) or refund to original form of payment ($A800 fee)

Virgin Australia (to Hong Kong): Permitted to be claimed within 12 months of ticket validity – credit to Travel Bank (no fee) or refund to original form of payment (no fee)

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

More information on Velocity Points and Status Credits