Important Information

Border restrictions are changing and we are receiving higher than normal call volumes. Ensure you check the latest Government advice before you travel.



Visit our New Zealand website for more relevant pricing, content and promotions.

Manage my bookings

Please note: If your booking was created by a Travel Agent or through another website, please contact the Agent or company associated with that website directly.

All bookings can be viewed online via Retrieve Bookings Details.


Depending on the Virgin Australia service you have booked, we have a number of ways you can check in for your flight.

check-in find out more

Change or cancel booking

The flexibility of your booking depends on the fare family purchased. Changes can only be made to certain fares and may attract fees and surcharges. All bookings can be cancelled; however some bookings are non-refundable or may attract cancellations fees and surcharges.

change booking find out more

Retrieve booking details

International long haul guests may access their booking details by the retrieve booking application. Review your payment details or select a seat.


Add baggage

Add checked baggage before the airport to secure a lower rate, and the guarantee that your baggage will be carried on your flight.

add baggage find out more

Select a seat

To make your flight as comfortable as possible you can now select your preferred seat before departure (for eligible guests only).

select a seat find out more

Hold this price

Virgin Australia offers guests the ability to place a booking on hold via the Virgin Australia website. This option is only available for selected fares on the Virgin Australia domestic network.

Hold This Price - find out more