At Virgin Australia, our aim is to make every journey as smooth as possible. Even in the face of unlikely flight schedule disruptions.
That’s why we launched Rapid Rebook: a self-service tool that lets you view your revised flight details, choose an alternative flight within three days of your original flight, and if disrupted overnight, organise a hotel stay and meal voucher at the tap of a button.
Frequently Asked Questions
If you click on the link and are happy with the chosen flight you will be able to finalise your check in and retrieve your boarding pass. If you want to alter the flight from the one you are booked on you can do this by selecting "view other options" and selecting an alternate flight across a 3-day window before finalising your check in and retrieving your boarding pass.
If you are happy with the chosen flight you will be able to finalise your check in and retrieve your boarding pass. If you want to alter the flight from the one you are booked on you can do this by selecting "view other options" and selecting an alternate flight across a 3-day window before finalising your check in and retrieving your boarding pass.
We prioritise based on a variety of factors to ensure that all guests can get to their destination as quickly and safely as possible. We take into account connections, booking size, Velocity status, fare class, booking dates, individual requirement and availability of spots across our network of aircraft.
Our Guest Compensation Policy sets out the compensation and assistance we will provide to you where your flight has been delayed or cancelled.
Unfortunately, we are unable to organise transport via the Rapid Rebook system. However, you can submit a request to claim reasonable costs, as per our Guest Compensation Policy.
A $30 meal allowance will be included in the accommodation booking, for each guest. Please see hotel staff for more details.
If you and your travel partner are booked together, the primary person on the booking will receive the notification and will be able to make changes to the booking for all guests on the booking. If you booked through a travel agent or third party, you will need to contact your travel agent to check that your best contact details were used on the booking, as this are the details that we use to notify you of a delay or cancellation. You are still entitled to use Rapid Rebook. There may also be a delay between us cancelling or modifying your flight details. Whilst we aim for this to be fairly instantaneous, please allow up to 30 minutes to receive an email or text message from us with your updated flight details. Notification timeframes may be shorter or longer depending on the scale of the disruptions (e.g. poor weather impacting an entire location).
