Important information

Update to Virgin Australia's Privacy Policy


Meet and Assist

If you require special assistance with carrying your cabin baggage while boarding and disembarking the aircraft, or through Customs for international flights, a team member can assist you from the check in gate, to the boarding gate; and to the aircraft and vice versa. However, please note that we do not provide assistance for you from the kerb to the check-in counter or from the baggage collection area to the kerb.

An example of where our Meet and Assist service may be utilised is a parent travelling with many young children; a non-English speaking guest; or an elderly guest not requiring a wheelchair.

You must pre-arrange this service through our Guest Contact Centre.