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Our fares

The following fares are applicable to bookings made on or after 19 August 2021. For bookings made on or before 18 August 2021, see our previous fares.

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

Book now, change later

Change your flight, fee-free for travel up to 28 February 2022. Changes must be made prior to your travel date.
Fare differences may apply.

Lite

Just bring your carry on, we'll save you a seat.

Choice

 

Pick your seat and bring a checked bag for the ride.

Flex

 

Flexibility if plans change. Pick a seat and check your bag.

Business

 

Enjoy extra space, premium comforts and priority perks.

How do you want to fly today?

Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.

Are you a Velocity Frequent Flyer member with status? See your extra fare inclusions.

  Lite Choice Flex Business
Cabin class Economy Economy Economy Business
Food onboard Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. Included
In-flight entertainment  Included Included Included Included
Carry-on baggage 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.) 14kg total (2 pieces max.)
Checked baggage Available for purchase 1 x 23kg 1 x 23kg 2 x 32kg
Choose your seat  Available for purchase Included Included Included
Access to the Virgin Australia Lounge2 Not included. Lounge access is available to Velocity Gold and Platinum members and Virgin Australia Lounge members. Included
Priority check-in, boarding and baggage3 Not included Not included Not included Included where available
Economy X  Available for purchase Available for purchase Available for purchase  
UpgradeMe  Not eligible Eligible Eligible  


1 Hot drinks may not be served in the event of turbulence.

2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.

Priority boarding available at selected airports.

Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay. These conditions are listed below.

Bookings made using Future Flight credits are also subject to the Future Flight Credits terms of use.

Changing your flight

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

My flight was changed by Virgin Australia

  Lite
Choice
or
Choice Future Credit fare
Flex
or
Flex Future Credit fare

Business
or
Business Future Credit fare

Fare class M Q, V, N, E, T, S L, K, H, B, Y D, C, J, I
Flexibility with changing your flight
More than 14 days prior to scheduled departure $80 fee
plus fare difference
No fee
plus fare difference
No fee
plus fare difference
No fee
plus fare difference
Up to midnight
prior to scheduled departure
$80 fee
plus fare difference
$80 fee
plus fare difference
No fee
plus fare difference
No fee
plus fare difference
Prior to scheduled departure Loss of fare
$80 fee
plus fare difference
No fee
plus fare difference
No fee
plus fare difference
After scheduled flight departure Not permitted

Name changes

If you are transferring your upcoming flight reservation to another passenger, the below change fees may apply.

Change fees apply per person, per booking.

I need to make a correction

  Lite
Choice
or
Choice Future Credit fare
Flex
or
Flex Future Credit fare

Business
or
Business Future Credit fare

Prior to scheduled departure Not permitted
$80 fee
No fee
No fee

Cancelling your flight

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

My flight was cancelled by Virgin Australia

All our fares are 100% non-refundable in the case of a no show

Your ticket will be forfeited and classified as a no show if:

  • You fail to board a flight regardless of whether or not you have checked in.
  • You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

When you make a booking, change or cancel your flight, the below fees and surcharges may apply.

Guest Contact Centre fee - $40

Airport Service fee - $40

Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

  • For bookings made by credit card: 1.024% per booking
  • For bookings made by debit card: 0.410% per booking
  • Card payment fees are capped at $11 for Domestic flights per person and $70 for International flight per person.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

Our fare types

Explore your fare inclusions and flexibility across our Domestic and International fares.

Baggage

Find information on your baggage allowance when travelling on the Virgin Australia network.

Cabin classes

Enjoy the value-for-money comfort of Economy Class or travel in supreme comfort along with personalised service in Business Class.