If you've received a travel credit but can't locate your Travel Bank username, please complete the form below to retrieve your details.
Set/reset your password
Forgot your password or don't have one?
If you are both a Velocity and Travel Bank account holder and your accounts are linked, please select the Velocity Membership Account.
View the Travel Bank Terms and Conditions for detailed information.
Frequently Asked Questions
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What is Travel Bank?
Travel Bank is an account that allows you to hold your travel credits with Virgin Australia in one place.
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I can’t find my Travel Bank details. What do I do?
If you are unable to locate your Travel Tank details, please fill in the form above to retrieve your Travel Bank details or call our Guest Contact Centre on 13 67 89 for assistance.