Frequently Asked Questions | Virgin Australia Business Flyer

Categories

About the program

Learn more about the Virgin Australia Business Flyer program.

Managing your account

How to manage user profiles, add or change a travel agent and more.

Make and manage bookings

How to book and manage travel, the different payment methods available and more.

Points and Member benefits

Everything you need to know about earning Velocity Points for your business and member-exclusive rewards.

Partner brands and offers

Explore how to earn Velocity Points for your business through program Partner brands.

Travel Agents

Guidance for Travel Agents managing a Virgin Australia Business Flyer account on behalf of a client.

Your new Business Booking Portal and Rewards Portal sign-in experience

Learn what’s changed, how Multi-Factor Authentication works, what to expect when you first sign in to the Business Booking Portal or Rewards Portal, and what to do if you’re having trouble accessing your account.

View FAQs

Guides and articles

Why your business needs a travel policy and how to write one

Five top hacks to earning more rewards on international work trips

Membership hacks

Four hacks to get the most out of your Virgin Australia Business Flyer membership.

More information

Member Hub

Everything you need to maximise your Virgin Australia Business Flyer membership.

Redeeming your points

Unlock savings, exclusive rewards, and unforgettable experiences, with Velocity Points for your business.

About Virgin Australia Business Flyer

The rewards program for Australian businesses.

Got questions?

You can contact our friendly team on 1300 246 498 (05:00-23:00 AEST Monday to Friday, and 07:30-18:00 AEST on weekends), message us on WhatsApp, or email us at businessflyer@virginaustralia.com for support with your Virgin Australia Business Flyer account and bookings.