Standard credits - We are currently updating the expiry date for all standard credits issued between 21 April 2020 and 31 July 2022. These credits will be available to book and fly by 30 June 2025. We anticipate expiry dates in all customer accounts will be updated by December 2023.
Future Flight credits - Your Future Flight Credits are available to book and fly by 31 December 2023.
Virgin Australia Travel Bank
If you have been issued either a Future Flight Credit or a Standard credit in the form of a travel bank, the information below explains how these credits can be used on virginaustralia.com.
Use of a Travel Bank is subject to the Travel Bank terms and conditions.
How to find your travel credit details
Upon creation of a Travel Bank, an email containing your travel bank username is sent to the email address used for the original booking. If you are unable to locate your travel bank details, please fill in this form to retrieve your Travel Bank details or call our Guest Contact Centre on 13 67 89 for assistance.
How to use your travel credit
Log in to Travel Bank, reset your password or check your credit balance
- Visit the Travel Bank website
- Select 'forgot password' to reset your password (please note your old passwords will not be valid for this new account)
- Enter your travel bank username. This was recently sent to the email address used in the original booking.
- Follow the instructions in the reset email
- Return to the travel bank website to login to your account
- Your credit balance can be seen by viewing your account information
How to book a flight using your travel credit
To see how to book a flight online, first select your travel credit type below.
If you are encountering any difficulty booking online, or you have questions that are not answered by the information on this page, you can contact our Guest Contact Centre on 13 67 89.
To use your credits, we recommend first checking your Travel Bank balance. You should also have your travel bank username and password handy, as this will make logging in to use your credit quick and easy.
First review the fare options available to you
Future Flight Credits can be used for selected fares across all Virgin Australia operated flights and selected flights operated to and from Brisbane airport by Alliance Airlines for Virgin Australia. Please note, these seats may sell out - meaning your preferred date or time is no longer available.
To see the fares available, start your flight search on virginaustralia.com and remember to tick “I would like to use Travel Bank” on the final stage of your flight search, then enter your Travel Bank username. This will ensure only Future Flight Credit fares are shown to you on the next page.
Select the fare you would like to purchase
Future Flight Credit fares will be marked as a “special fare” and shown where available.
Log in to your Travel Bank
If you hold multiple credits types with Virgin Australia, it’s important you log in with the Travel Bank holding future flight credits.
Complete passenger details, and add flight extras as needed
Future Flight Credits can be used to purchase Economy X and extra checked baggage as part of your online booking. You can also add these at any time before your flight by managing your booking online, or when checking-in online.
Pay using Travel Bank
From logging in in Step 3 above, you should see your Travel Bank balance once you reach the Payment page, under the “Travel Bank” heading.
Use the slider to determine how much of your travel credit you wish to use for this booking.
Travel credits can be used for multiple bookings, and any Future Flight credit balance that remains is valid for use up until 31 January 2023 (for travel up to 27 December 2023).
First review the fare options available to you
Standard Credits can be used on any fare across all Virgin Australia operated flights.
To see the fares available, start your flight search on virginaustralia.com and remember to tick "I would like to use Travel Bank" on the final stage of your flight search, then enter your Travel Bank username.
Select the fare you would like to purchase
Any fare shown on the Select page is available to be booked using a Standard credit.
Complete passenger details, and add flight extras as needed
Standard credits can be used to purchase Economy X and extra checked baggage as part of your online booking. You can also add these at any time before your flight by managing your booking online, or when checking-in online.
Pay using Travel Bank
Once you reach the Payment page, select Travel Bank as your form of payment. You will then be prompted to log in using your Travel Bank username and password.
Use the slider to determine how much of your credit you wish to use for this booking.
Standard credits can be used for multiple bookings, and any Travel Bank balance that remains is valid for use up until the expiry date of that specific credit, which is outlined in your Travel Bank.