Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Your ability to change and cancel your booking is set out in your fare rules. View the change and cancellation rules and fees.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Cabin class | Economy | Economy | Economy | Business |
| Food onboard | Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. | Included | ||
| In-flight entertainment | Included | Included | Included | Included |
| Carry-on baggage | 8kg total | 8kg total | 8kg total | 14kg total |
| Checked baggage | Available for purchase (see additional baggage costs) | 1 x 23kg | 1 x 23kg | 2 x 32kg |
| Choose your Standard seat | Available for purchase | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Not included. Lounge access is available to Velocity Gold, Platinum and Platinum Plus members and Virgin Australia Lounge members. | Included | ||
| Priority bag drop, boarding and baggage3 | Not included | Not included | Not included | Included where available |
| Economy X | Available for purchase | Available for purchase | Available for purchase | |
| Preferred Seat | Available for purchase | Available for purchase | Available for purchase | |
| UpgradeMe | Eligible | Eligible | Eligible | |
International multi‑city bookings aren’t available online. To book an international multi‑city itinerary, please contact our Guest Contact Centre.
| Choice | Flex | |
|---|---|---|
| Cabin class | Economy | Economy |
| Food onboard | Not included | Not included |
| In-flight entertainment | Not included | Not included |
| Carry-on baggage | 8kg total | 8kg total |
| Checked baggage | 1 x 23kg Maximum linear dimensions 140cm | 1 x 23kg Maximum linear dimensions 140cm |
| Choose your seat | Not included | Not included |
| Access to the Virgin Australia Lounge2 | Not included | Not included |
| Priority bag drop, boarding and baggage3 | Not included | Not included |
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Velocity Points5 | For bookings made before April 2, 2025: Earn 5 Velocity Points per $1 you spend. For bookings made on or after April 2, 2025: Earn 4 Velocity Points per $1 you spend. | |||
| Velocity Status Credits6 | Earn Status Credits when you travel on eligible fares with Virgin Australia | |||
| Velocity Points Bonus | Not included | Available to Platinum Plus, Platinum (100%), Gold (75%) and Silver (50%) members | ||
| Fly Ahead7 | Not included | Available to Platinum Plus, Platinum and Gold members | ||
| Upgrade using Points | No | Yes | Yes | |
| Status carry-on baggage allowance | Included for Platinum Plus, Platinum and Gold members | |||
| Status checked baggage allowance | Not included | Included - see baggage allowances | Included - see baggage allowances | Included - see baggage allowances |
| Choose your seat | Available to Platinum Plus and Platinum members | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Available to Platinum Plus, Platinum and Gold members or members with a single entry Lounge pass. | Included | ||
| Priority bag drop, boarding and baggage3 | Included for Platinum Plus, Platinum and Gold members | Included where available | ||
+Fly Ahead may also be available to other guests in accordance with the Virgin Australia Fly Ahead on Flex Terms and Conditions.
The information below sets out change and cancellation rules that are applicable for all bookings including those made using Velocity Points + Pay.
Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.
Change and cancellation fees and fare difference are not payable where you are entitled to a refund or alternative flight under the Australian Consumer Law.
All Virgin Australia airfares are subject to change without notice.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| More than 14 days prior to scheduled departure | $109 fee* plus fare difference | $109 fee* plus fare difference | No fee plus fare difference | No fee plus fare difference |
| Up to midnight prior to scheduled departure | $109 fee* plus fare difference | $109 fee* plus fare difference | No fee plus fare difference | No fee plus fare difference |
| Prior to scheduled departure | Loss of fare | $109 fee* plus fare difference | No fee plus fare difference | No fee plus fare difference |
| After flight scheduled departure | Not permitted | |||
*For bookings made on or after 27 August 2025, change fees for Economy Lite and Choice fares will increase from $99 to $109, plus fare difference.
If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.
If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Prior to scheduled flight departure | Not permitted | $109 fee plus fare difference* | No fee plus fare difference | No fee plus fare difference |
* For bookings made on or after 27 August 2025, name change fees for Economy Choice fares will increase from $99 to $109, plus fare difference.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Receive a travel credit | Loss of fare | $109 fee^ | No fee | No fee |
| Refund to original payment method | Loss of fare | Loss of fare | $109 fee^ | No fee |
The above fees and refund options apply for cancellations made prior to scheduled departure.
^For bookings made on or after 27 August 2025, cancellation fees for Economy Choice and Flex fares will increase from $99 to $109, plus fare difference.
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy.
Cancellation fees apply per person, per booking.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Receive a travel credit^ | Loss of fare | $109 fee^ | No fee | No fee |
| Refund to original form of payment | Loss of fare | Loss of fare | $109 fee^ | No fee |
^For bookings made on or after 27 August 2025, cancellation fees for Economy Choice and Flex fares will increase from $99 to $109, plus fare difference.
Our fares are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL or other laws applicable to your booking.
Your ticket will be forfeited and classified as a no show if:
Guest Contact Centre fee: $40 per person
Airport Service fee: $40 per person, per ticket
Velocity Membership Contact Centre fee: $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
¹Hot drinks may not be served in the event of turbulence.
²If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
3. Priority Benefits: Priority Benefits are available for Gold, Platinum and Platinum Plus members flying on Virgin Australia marketed and operated flights from selected airports. Priority Bag Drop is available at selected domestic airports and may be facilitated via an automatic bag drop or staffed service counters. Priority Screening is available at selected domestic airports during selected operating hours. Priority Boarding is available at selected domestic and international airports. International Priority Check-in is available at selected international airports. All benefits are subject to availability. Please ensure you download the Velocity Frequent Flyer App as a valid virtual or physical membership card needs to be presented to attain benefits.
4. Fly Ahead (Fare type only): Fly Ahead is available to eligible guests who have purchased an Economy Flex fare (excluding group or team travel bookings), and up to three accompanying guests travelling on the same booking, on eligible domestic Virgin Australia marketed and operated flights. Fly Ahead requests may only be made on the day of travel via the Virgin Australia app or at the airport and are subject to seat availability and operational requirements. The requested earlier flight must be on the same route and same day as the guest’s original ticketed domestic Virgin Australia marketed and operated flight. Requests via the Virgin Australia app must be made at least 60 minutes before scheduled departure of the desired earlier flight, while the flight is still open for check-in. For flights between Brisbane, Sydney and Melbourne, eligible guests may request a flight departing up to 2 hours prior to their booked flight. For all other eligible domestic Virgin Australia flights, guests may request the first available flight prior to their booked flight. Requests at the airport must be made at least 40 minutes before scheduled departure of the desired earlier flight, while the flight is still open for check-in. Guests cannot request Fly Ahead if they have already checked in their baggage. If a Fly Ahead request is granted, and the guest and any accompanying guests (if applicable) are moved to an earlier Virgin Australia flight and select a seat of a lower value than originally purchased, no refund will be provided (unless they are entitled to a refund under Australian Consumer Law). Standard Economy Flex fare conditions continue to apply to all other booking changes and cancellations. See the Fly Ahead on Flex Terms and Conditions for more information.
5. Velocity Points: From 2 April 2025, Velocity members may earn Velocity Points for eligible Virgin Australia domestic and international short haul flights (including flights operated by Link Airways and Alliance Airlines for Virgin Australia, Virgin Australia marketed and Link Airways operated flights, and Virgin Australia marketed and Air New Zealand operated flights) at the following rates: (i) 4 Base Points per $1 spent, and (ii) 5 Base Points per $1 spent if they are an eligible Velocity Points earning credit cardholder.
The ‘Base Points’ refers to the minimum number of Points that can be earned by a Red member when flying with Virgin Australia.
An eligible Velocity Points earning credit cardholder is a Velocity member who has a complete Velocity member profile (i.e., they can log into their Velocity account online and have provided us with all the necessary information to complete their profile) and has earned Points (as a primary credit cardholder) with their eligible Velocity Points earning credit card from spend in the 12 months prior to flying on the eligible Virgin Australia domestic and international short haul flight. Please note that the eligible Velocity Points earning credit card doesn't need to be active (i.e., it may be cancelled or expired) at the time of flying. A full list of eligible Velocity Points earning credit cards can be found here. Please note that Velocity reserves the right to update the list of eligible Velocity Points earning credit cards from time to time. Points are calculated on the 'all inclusive fare' price (in Australian dollars) which includes the base fare, taxes (including GST), fees and carrier charges. Points aren't earned on other fees, charges, and extras (e.g., seat selection, preferred seating, baggage charges, and credit card surcharges).
6. Velocity Status Credits: From 2 April 2025, Velocity members may earn Status Credits on eligible domestic and short haul international Virgin Australia flights (including Virgin Australia marketed and Link Airways operated flights or Virgin Australia marketed and Air New Zealand operated flights) based on fare type and the ‘All Inclusive Fare’. Velocity members will earn 1 Status Credit per $12 spent on eligible Virgin Australia Choice, Flex and Business ‘All Inclusive Fares’. Velocity members may earn 1 Status Credit per $24 spent on eligible Virgin Australia Lite ‘All Inclusive Fares’. The ‘All Inclusive Fare’ includes base fare, taxes (including GST), fees and carrier charges and excludes seat selection purchase and other extras, such as Economy X, Preferred Seating, Baggage Allowance or Climate Action. Status Credits will be rounded to the nearest whole Status Credit. Status Credits cannot be earned on Velocity Reward Seat bookings. Velocity membership and Status Credit earn are subject to the Membership Terms and Conditions, as amended from time to time. Your Status Credit balance is calculated daily based on the previous 12 months. Your Status Credit balance may fluctuate daily as new Status Credits are earned, and older Status Credits reach the end of their validity period. Your Forever Gold Status Credit balance is calculated separately and includes all Status Credits earned from 1 February 2013 onwards. To view your balances, visit My Velocity.
7. Fly Ahead (for Velocity only): Fly Ahead is available to Platinum Plus, Platinum and Gold members, and up to 3 accompanying guests (in the same booking) to request, on the day of travel, when flying on eligible domestic Virgin Australia marketed and operated flights, subject to seat availability and operational requirements. Platinum Plus and Platinum members may request Fly Ahead when flying on Business, Economy Flex or Economy Choice fares, and Business or Economy Reward Seat fares, as well as Business Class upgrades. Gold members may request Fly Ahead when flying on Business or Economy Flex fares, and Business or Economy Reward Seat fares, as well as Business Class upgrades. Economy Lite, group or staff/team travel bookings are excluded. The requested earlier flight must be on the same route and same day as the member’s original ticketed domestic Virgin Australia marketed and operated flight. Eligible members may request Fly Ahead via the Virgin Australia app or at the airport. Additionally, Platinum Plus members may request Fly Ahead via the Priority Phone Service team, and Platinum members via the Guest Contact Centre. Requests via the Virgin Australia app, Guest Contact Centre or Priority Phone Service team, must be made at least 60 minutes before scheduled departure of the desired earlier flight. Requests at the airport must be made at least 40 minutes before scheduled departure of the desired earlier flight, while the flight is still open for check-in. Eligible members cannot request Fly Ahead if they have already checked in their baggage. If a Fly Ahead request is granted and the member and any accompanying guests (if applicable) are moved to an earlier Virgin Australia flight in a lower fare type (including lower cabin class) than what was originally purchased, no refund will be provided (unless they are entitled to a refund under Australian Consumer Law). See the Velocity Membership Terms and Conditions for more information on Fly Ahead.
^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.