Scheduled system maintenance
We’re doing scheduled system maintenance from 10pm AEST Tuesday 16 June 2026 to 7am AEST Wednesday 17 June 2026. During this time, some flight searches, bookings and manage booking services may be temporarily unavailable. This includes Group bookings and changes made through the GSO (Group Sales Optimiser).
Agency essentials
Virgin Australia Business Flyer
Virgin Australia Business Flyer is our free to join business travel and loyalty program for Australian businesses with a valid ABN or ACN, an Australian business address, and spend up to $500,000 on annual domestic air travel spend.
Corporate travel
Large organisations with more than $500,000 in annual domestic air travel spend are eligible for our tailored corporate solutions. With designated sales and support teams, we provide your clients with the flexibility, service, and savings that will make their CFO happy.
Velocity Frequent Flyer
Learn more about our member program benefits, how to earn and redeem points, and other useful information related to Velocity Frequent Flyer.
Airline Partners
Travel to over 600 destinations using Velocity Points. You can earn or redeem Points with our global network of partner airlines.*
Group travel
Do you need to book flights for a group? We offer group fares for ten or more passengers.
Charters
Virgin Australia is one of Australia’s largest operators of fly-in fly-out charter aircraft. Our ever-expanding fleet of aircraft can be chartered to fly anywhere within Australia and beyond.
Industry Support Agents helpdesk
Phone |
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Phone support hours (AEST):
Call us:
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For all regions, contact our Industry Support team at: va.agentshelpdesk@virginaustralia.com
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Group Travel
Phone: 13 67 00
Email: group.sales@virginaustralia.com
Operating hours
Monday to Friday: 8.30am - 5.00pm (AEST)
After hours support
Monday to Friday: 4.00am - 8.30am, 5.00pm - 11.00pm (AEST)
Saturday to Sunday: 4.00am - 11.00pm (AEST)
Virgin Australia Business Flyer
Phone: 1300 246 498
Email: businessflyer@virginaustralia.com
Operating hours
Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 6.00pm (AEST)