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KIA ORA! IT LOOKS LIKE YOU'RE IN NEW ZEALAND

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Planning

Domestic

No change fees on domestic bookings

To provide you with flexibility for your travel plans we're waiving change fees on domestic and international bookings for travel between 15 March 2020 and 31 January 2021.

Fare differences and/or applicable taxes for booking changes may apply. Changes subject to seat availability on desired flight.

 

The following fare types are available across our domestic network.

Your Economy fare options

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

These fare rules are applicable for all bookings (including those made using Future Flight credits). Some fare rules are different for bookings made using Future Flight credits, and these are indicated in orange below. Bookings made using Future Flight credits are subject to the Future Flight Credits Terms of Use.

 

Getaway

Our lowest domestic fare for guests who don’t need the flexibility to change their flight.

Fare class: U, M, S, T

Elevate

Both value and flexibility, with options to explore if our guests’ plans change.

Fare class: U, Q, V, N, E

Freedom

Full flexibility for guests who might have a last-minute change of plan.

Fare class: U, L, K, H, B, Y

 

What's included in your fare?

 
Getaway
or
Getaway Future Credit fare
Elevate
or
Elevate Future Credit fare
Freedom
or
Freedom Future Credit fare
Food and drink information icon
Currently not available. Complimentary water and a snack is offered, irrespective of cabin. Complimentary meals and the purchase of additional food and drinks will not be available on board.
In-flight Entertainment 15x15-inclusions-tick
Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more.
Checked baggage 15x15-inclusions-tick
1 piece (up to 23kg)
Carry-on baggage 15x15-inclusions-tick
2 pieces maximum (up to 7kg total)
Advanced standard seat selection 15x15-inclusions-tick
Included
Upgrade option - Economy X+ 15x15-inclusions-tick
Available for purchase. Find out more.
Upgrade option - UpgradeMe 15x15-inclusions-tick
Available. Find out more.
Lounge access information icon
Currently not available. Our lounges are temporarily closed and we are continuing to assess their re-opening as travel restrictions ease.
We look forward to welcoming you back soon.
Priority check-in, boarding or baggage 15x15-inclusions-cross
Not included
15x15-inclusions-cross
Not included. Available to Platinum & Gold Velocity members.
Velocity UpgradeMe points 15x15-inclusions-tick
Permitted
Velocity Fly Ahead 15x15-inclusions-cross
Not available
15x15-inclusions-cross
Not available. Available to Platinum & Gold Velocity members.
Velocity Points earned 5 points/ AU$1. Learn more about Velocity Points and Status Credits.
Velocity Status Credits earned 15x15-inclusions-tick
Yes
Velocity Points bonus for Platinum, Gold and Silver members 15x15-inclusions-cross
No
15x15-inclusions-tick
Yes

Fare flexibility

 
Getaway
or
Getaway Future Credit fare
Elevate
or
Elevate Future Credit fare
Freedom
or
Freedom Future Credit fare
Changes*

Change fees are waived on bookings for travel up to 31 January 2021.

This means that you will not be charged any change fees that would usually apply if your booking is for travel up to 31 January 2021. If your booking was made through Virgin Australia, you can change your flight date, time or destination online. If your booking was made through a travel agent, you must contact them directly.

Fare differences and/or applicable taxes for booking changes may apply. Changes subject to seat availability on desired flight.

Permitted up to midnight prior to scheduled departure:
AUD 90 + any fare difference
Permitted until 30 days prior to scheduled departure:
No fee + fare difference

or

Within 30 days prior to scheduled departure:
AUD 70 fee + fare difference
Permitted prior to scheduled departure:
No fee + fare difference
Cancellations* Cancellations are not permitted on this fare Permitted until midnight prior to scheduled departure:
Credit permitted to Travel Bank only (AUD 70 fee)
Permitted prior to scheduled departure:
Credit to Travel Bank (no fee) or refund to original form of payment (AUD 80 fee)
Cancellations - Future Credit fares* Cancellations are not permitted on this fare Permitted with AUD 70 fee until midnight prior to scheduled departure:
Future Flight credit only**
Permitted with no fee prior to scheduled departure:
Future Flight credit only**
Name changes Name changes are not permitted on this fare AUD 90 + associated flight change fee AUD 90
No shows 100% loss of fare
You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

Other fees and surcharges

Guest Contact Centre fee^ AUD 40
Airport service fee^^ AUD 40
Card payment fee (payment surcharge)# For bookings made by credit card: 1.024% per booking

For bookings made by debit card: 0.410% per booking

 

Your Business fare options

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

These fare rules are applicable for all bookings (including those made using Future Flight credits). Some fare rules are different for bookings made using Future Flight credits, and these are indicated in orange below. Bookings made using Future Flight credits are subject to the Future Flight Credits Terms of Use.

 

Business Saver

For guests you want exceptional style and refined comfort. If plans change, you can cancel or change your flight for a fee plus fare difference.

Fare class: I
 

Business

For guests who prefer refined comfort and full flexibility. Flights can be changed or cancelled for no additional fee plus fare difference.

Fare class: D, C, J

 

 

What's included in your fare?

 
Business Saver
or
Business Saver Future Credit fare
Business
Food and drink information icon
Currently not available. Complimentary water and a snack is offered, irrespective of cabin. Complimentary meals and the purchase of additional food and drinks will not be available on board.
In-flight Entertainment 15x15-inclusions-tick
Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability.
Find out more.
Checked baggage 15x15-inclusions-tick
2 pieces (up to 32kg each)
Carry-on baggage 15x15-inclusions-tick
2 pieces maximum (up to 7kg total)
Advanced standard seat selection 15x15-inclusions-tick
Included
Lounge access information icon
Currently not available. Our lounges are temporarily closed and we are continuing to assess their re-opening as travel restrictions ease.
We look forward to welcoming you back soon.
Priority check-in, boarding or baggage 15x15-inclusions-tick
Included
Velocity Fly Ahead 15x15-inclusions-cross
Platinum & Gold Velocity members only
Velocity Points earned 5 points/ AU$1. Learn more about Velocity Points and Status Credits.
Velocity Status Credits earned 15x15-inclusions-tick
Yes
Velocity Points bonus for Platinum, Gold and Silver members 15x15-inclusions-tick
Yes

Fare flexibility

 
Business Saver
or
Business Saver Future Credit fare
Business
Changes*

Change fees are waived on bookings for travel up to 31 January 2021

This means that you will not be charged any change fees that would usually apply if your booking is for travel up to 31 January 2021. If your booking was made through Virgin Australia, you can change your flight date, time or destination online. If your booking was made through a travel agent, you must contact them directly.

Fare differences and/or applicable taxes for booking changes may apply. Changes subject to seat availability on desired flight.

Permitted until 30 days prior to scheduled departure:
No fee + fare difference

or

Within 30 days prior to scheduled departure:
AUD 70 fee + fare difference
Permitted prior to scheduled departure:
No fee + fare difference
Cancellations* Cancellations permitted until midnight prior to scheduled departure:
Credit permitted to Travel Bank only - AUD 50 fee
Cancellations permitted prior to scheduled departure:
Credit permitted to Travel Bank or original form of payment - no fee
Cancellations - Future Credit fares* Permitted with AUD 50 fee until midnight prior to scheduled departure:
Future Flight credit only**
Not applicable
Name changes AUD 90 + associated flight change fee No fee
No shows 100% loss of fare Permitted within 12 months. Credit to Travel Bank (no fee) or refund to original form of payment (no fee).
You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

Other fees and surcharges

Guest Contact Centre fee^ No fee
Airport service fee^^ No fee
Card payment fee (payment surcharge)# For bookings made by credit card: 1.024% per booking

For bookings made by debit card: 0.410% per booking

 

 


Important information about fare types

  • + Conditions apply. Economy X availability depends on aircraft.
  • All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.
    Conditions.
  • * Change and Cancellation fees are per person, per booking
  • ** Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit.
  • # Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flight per person.
  • ^ Applicable each time guests call the GCC to make, change or cancel a booking.
  • ^^ Applicable each time guests make, change or cancel a booking at the airport.