IMPORTANT INFORMATION

Total Ban on Samsung Galaxy Note 7 Devices

Planning

Domestic

In the Air

Cabin Class Economy
Food and Drink Complimentary food and a selection of beverages are provided on all domestic flights. Complimentary meals are provided between Brisbane, Melbourne and Sydney to Perth.
Space+ Available for purchase.
In-flight Entertainment Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage 1 piece of checked baggage included (up to 23kg).
Access to the Virgin Australia lounge Not included. Available to Gold and Platinum Velocity members. 
Priority Check-in/Boarding/Baggage Not included. Available to Gold and Platinum Velocity members. 
Guest Call Centre/Airport Fees $A40 fee applies
Advanced Standard Seat selection

Included

UpgradeMe Premium Bid Permitted
Velocity UpgradeMe Points Permitted

 

Fare Rules

Changes Name Changes

Not permitted.

Flight Time and Date Changes

Permitted until midnight prior to scheduled departure.

$A80 fee + fare difference.

More information on fees and charges for changes
 
Cancel/Refund Not permitted
No ShowLoss of fare
Payment Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

5 points/A$1

More information on Velocity Points and Status Credits

 Fly Ahead (Velocity)

Not permitted

 

In the Air

 Cabin Class

Economy

 Food and Drink

Complimentary food and a selection of beverages are provided on all domestic flights. Complimentary meals are provided between Brisbane, Melbourne and Sydney to Perth.

 Space+

Available for purchase

 In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Gold and Platinum Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Gold and Platinum Velocity members.

 Guest Call Centre/Airport Fees

$A40 fee applies

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Permitted

Fare Rules

 Changes

Name Changes

Permitted - $88 fee and associated flight change fee apply.

Flight Time and Date Changes

Permitted until 30 days prior to scheduled departure.

No fee + fare difference

or

Permitted within 30 days prior to scheduled departure

$A50 fee + fare difference

More information on fees and charges for changes

 Cancel/Refund

Permitted until midnight prior to scheduled departure. Credit permitted to Travel Bank only ($50 fee)

 No Show

Loss of fare

 Payment

Instant payment required

Velocity Frequent Flyer

 Velocity Points and Status Credits

5 points/A$

More information on Velocity Points and Status Credits

 Fly Ahead (Velocity)

Permitted for Gold and Platinum Velocity members only.

 

In the Air

Cabin Class

Economy

Food and Drink

Complimentary food and a selection of beverages are provided on all domestic flights. Complimentary meals are provided between Brisbane, Melbourne and Sydney to Perth.

Space+

 Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.

Guest Call Centre/Airport Fees

$A40 fee applies.

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Permitted

 

Fare Rules

Changes

Name Changes

Permitted – $A88 fee

Flight Time and Date Changes

Permitted prior to scheduled departure.

No fee + fare difference.

More information on fees and charges for changes

Cancel/Refund

Permitted prior to scheduled departure. Credit permitted to Travel Bank (no fee) or refund to original form of payment ($A80 fee).

No Show

Loss of fare

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

5 points/$A1

More information on Velocity Points and Status Credits

Fly Ahead (Velocity)

Permitted for Gold and Platinum Velocity members.

 

In the Air

Cabin Class

Business

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces of checked baggage included (up to 32kg each).

Access to the Virgin Australia lounge

Included

Priority Check-in/Boarding/Baggage

Included

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

Fare Rules

Changes

Name Changes

Permitted – $A88 fee

Flight Time and Date Changes


Permitted until 30 days prior to scheduled departure.

No fee + fare difference

or

Permitted within 30 days prior to scheduled departure

$A50 fee + fare difference

More information on fees and charges for changes

Cancel/Refund

Permitted until midnight prior to scheduled departure. Credit permitted to Travel Bank only ($A50 fee)

No Show

Loss of fare 

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

5 points/A$1

More information on Velocity Points and Status Credits

In the Air

Cabin Class

 Business

Food and Drink

 Included

In-flight Entertainment

 Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

On the Ground

Baggage

2 pieces of checked baggage included (up to 32kg each).

Access to the Virgin Australia lounge

Included

Priority Check-in/Boarding/Baggage

Included

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

Fare Rules

Changes

Name Changes

Permitted – no fee 

Flight Time and Date Changes

Permitted prior to scheduled departure.

No fee + fare difference

More information on fees and charges for changes

Cancel/Refund

Permitted prior to scheduled departure. Credit permitted to Travel Bank or refund to original form of payment (no fee).

No Show

Permitted within 12 months – credit to Travel Bank or (no fee) refund to original form of payment (no fee)

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

5 points/A$1

More information on Velocity Points and Status Credits