Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Your ability to change and cancel your booking is set out in your fare rules. View the change and cancellation rules and fees.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Cabin class | Economy | Economy | Economy | Business |
| Food onboard | Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. | Included | ||
| In-flight entertainment | Included | Included | Included | Included |
| Carry-on baggage | 8kg total |
8kg total |
8kg total |
14kg total |
| Checked baggage | Available for purchase (see additional baggage costs) |
1 x 23kg | 1 x 23kg | 2 x 32kg |
| Choose your Standard seat | Available for purchase | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Not included. Lounge access is available to Velocity Gold, Platinum and Platinum Plus members and Virgin Australia Lounge members. | Included | ||
| Priority check-in, boarding and baggage3 | Not included | Not included | Not included | Included where available |
| Economy X | Available for purchase | Available for purchase | Available for purchase | |
| Preferred Seat | Available for purchase | Available for purchase | Available for purchase | |
| UpgradeMe | Eligible | Eligible | Eligible | |
International multi‑city bookings aren’t available online. To book an international multi‑city itinerary, please contact our Guest Contact Centre.
| Choice | Flex | |
|---|---|---|
| Cabin class | Economy | Economy |
| Food onboard | Not included | Not included |
| In-flight entertainment | Not included |
Not included |
| Carry-on baggage | 8kg total |
8kg total |
| Checked baggage | 1 x 23kg Maximum linear dimensions 140cm |
1 x 23kg Maximum linear dimensions 140cm |
| Choose your seat | Not included |
Not included |
| Access to the Virgin Australia Lounge2 | Not included |
Not included |
| Priority check-in, boarding and baggage3 | Not included | Not included |
1Hot drinks will be offered based on operational considerations and will not be served in the event of turbulence.
2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions.
3 Priority boarding available at selected airports.
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Velocity Points | For bookings made before April 2, 2025: Earn 5 Velocity Points per $1 you spend. For bookings made on or after April 2, 2025: Earn 4 Velocity Points per $1 you spend. |
|||
| Velocity Status Credits | Earn Status Credits when you travel on eligible fares with Virgin Australia | |||
| Velocity Points Bonus | Not included | Available to Platinum Plus, Platinum (100%), Gold (75%) and Silver (50%) members | ||
| Velocity Fly Ahead | Not included |
|||
| Upgrade using Points | No | Yes | Yes | |
| Status carry-on baggage allowance | Included for Platinum Plus, Platinum and Gold members | |||
| Status checked baggage allowance | Not included | Included - see baggage allowances | Included - see baggage allowances | Included - see baggage allowances |
| Choose your seat | Available to Platinum Plus and Platinum members | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Available to Platinum Plus, Platinum and Gold members or members with a single entry Lounge pass. | Included | ||
| Priority check-in, boarding and baggage3 |
Included for Platinum Plus, Platinum and Gold members | Included where available | ||
The information below sets out change and cancellation rules that are applicable for all bookings including those made using Velocity Points + Pay.
Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.
Change and cancellation fees and fare difference are not payable where you are entitled to a refund or alternative flight under the Australian Consumer Law.
All Virgin Australia airfares are subject to change without notice.
| Lite |
Choice |
Flex |
Business |
|
|---|---|---|---|---|
| More than 14 days prior to scheduled departure | $109 fee* plus fare difference |
$109 fee* plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
| Up to midnight prior to scheduled departure | $109 fee* plus fare difference |
$109 fee* plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
| Prior to scheduled departure | Loss of fare | $109 fee* plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
| After flight scheduled departure | Not permitted | |||
*For bookings made on or after 27 August 2025, change fees for Economy Lite and Choice fares will increase from $99 to $109, plus fare difference.
If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.
If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Prior to scheduled flight departure | Not permitted | $109 fee plus fare difference* | No fee plus fare difference | No fee plus fare difference |
* For bookings made on or after 27 August 2025, name change fees for Economy Choice fares will increase from $99 to $109, plus fare difference.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
| Lite |
Choice |
Flex |
Business |
|
|---|---|---|---|---|
| Receive a travel credit | Loss of fare | $109 fee^ | No fee | No fee |
| Refund to original payment method | Loss of fare | Loss of fare | $109 fee^ | No fee |
The above fees and refund options apply for cancellations made prior to scheduled departure.
^For bookings made on or after 27 August 2025, cancellation fees for Economy Choice and Flex fares will increase from $99 to $109, plus fare difference.
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy.
Cancellation fees apply per person, per booking.
| Lite |
Choice |
Flex |
Business |
|
|---|---|---|---|---|
| Receive a travel credit^ | Loss of fare | $109 fee^ | No fee | No fee |
| Refund to original form of payment | Loss of fare | Loss of fare | $109 fee^ | No fee |
^For bookings made on or after 27 August 2025, cancellation fees for Economy Choice and Flex fares will increase from $99 to $109, plus fare difference.
Our fares are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL or other laws applicable to your booking.
Your ticket will be forfeited and classified as a no show if:
Guest Contact Centre fee: $40 per person
Airport Service fee: $40 per person, per ticket
Velocity Membership Contact Centre fee: $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
¹Hot drinks may not be served in the event of turbulence.
²If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
³Priority boarding available at selected airports.
^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.