Help Centre

Scam Emails

Virgin Australia has received reports of fake internet surveys claiming to be from our airline sent via email. These fraudulent surveys promise free flights on the Virgin Australia network once a recipient provides personal information such as date of birth, mobile phone number and address.

These surveys do not originate from Virgin Australia and are fraudulent. It’s important to note that Virgin Australia has not provided any contact details to the scammers.

We have reported this scam to the authorities, and continue to investigate.

More information on scam surveys can be found on the Australian Competition & Consumer Commission's Scam Watch website.