To ensure your journey is stress-free, please allow extra time when arriving at Sydney Airport. Construction works may cause congestion, as well as changes to usual processes within the airport, so plan accordingly to avoid any delays.
It will be important to pay careful attention to signage and instructions provided by airport staff and authorities, to ensure that you are able to navigate through the airport efficiently. For more information, please visit www.sydneyairport.com.au/T2-upgrades
Sydney International Airport
Mascot NSW
Australia
Domestic: Virgin Australia counters are staffed
Mon-Fri 5:00am - 9:00pm
Sat 5:00am - 8:00pm
Sun 5:00am - 9:00pm
For domestic flights, bag drop opens 3 hours before your flight’s scheduled departure time. Bags will not be accepted before this time. Bag drop closes 30 minutes prior to your flight time.
During these times staff are available to process bookings and changes. Note: Staff are unable to accept cash or EFTPOS payments after 8:00pm.
International: Virgin Australia counters are staffed 3 hours prior to departure.
Staff are available at this time to process bookings or changes.
Baggage carousels are located in the arrivals hall. Information monitors display flight carousel numbers for baggage collection points.
Baggage Services is located in the arrivals hall, ground floor.
Train passes are available for all connecting Virgin Australia flights and a bus service is available for all connecting Virgin Australia International flights.
Virgin Australia Terminal Sydney Domestic Airport, through security, immediately to your right or via escalator from the food court on the concourse level.
For more information about Sydney Airport including security screening, dining and shopping options, maps, special assistance services, parking details, and more, visit the Sydney Airport Website.
Sheltered and supervised taxi rank located outside the terminal.
Car hire desks located inside the terminal. Pre-book your rental and save.
Toilets are located throughout the airport, disabled toilet facilities are also available.
Located throughout the airport.
ATMs located throughout the airport.
Currency exchanged located throughout both terminals.
Located throughout the airport.
Located in the international terminal.
Guests requiring assistance can be escorted to and from departure/arrival gates. Ask a team member for assistance.
Opens daily from 60 minutes before first Virgin Australia flight departure until last Virgin Australia flight departure.
Virgin Australia Terminal
Sydney Domestic Airport, through security, immediately to your right or via escalator from the food court on the concourse level.