Accessible travel

Getting the support you need

At Virgin Australia, we want you to feel respected and cared for when travelling with us at all times of your journey.

If you have any questions you can contact us on 1300 139 303.

The resources and services below are available for flights operated by Virgin Australia, or flights operated by Link Airways and Alliance Airlines on behalf of Virgin Australia.

Need to request assistance for your flight?

Let us know before you fly by requesting special assistance for your Virgin Australia flight using our online Specific Service Request form.

Request assistance

Find information tailored to your specific needs

Find support for every stage of your journey - from planning and booking through to navigating the airport, your experience onboard and post-travel.

Mobility and wheelchair assistance

Hidden disabilities

Travelling with a carer

Hearing or vision loss

Medical conditions

Baggage meet and assist

Other travel support topics

Travelling with an assistance animal

Virgin Australia welcomes guide, hearing or assistance animals for carriage in the aircraft cabin subject to the animal meeting certain conditions.

Flying while pregnant

If you are pregnant and intend to fly we recommend that you discuss your travel plans with your doctor before you fly.

Nervous flyers

Our Nervous Flyer program is for anyone that experiences overwhelming nervousness when flying and is available on all Virgin Australia operated flights.

Dietary requirements

For guests with different dietary needs on domestic and international short haul flights.

Website accessibility

We recognise the importance of providing accessible content and are particularly committed to improving accessibility for users with disabilities.

Flying with an extra seat

To make your flights as comfortable as possible, you can purchase an extra seat next to you in advance.

Family travel support

Find information about travelling with infants and children, breastfeeding and other family travel needs.

Flying with kids Travelling while breastfeeding

Questions and support

We understand travel can be stressful at times. If you have any questions or concerns, our dedicated staff will be able to help guide you through the process of planning your trip and help answer any post-travel concerns.

Guest Contact Centre

Call our guest contact centre on 1300 139 303 for support or to notify us in advance of your condition.

General enquiries form

For any reservation enquiries, please use our reservation and general enquiries form.

We would love your feedback

We’re committed to continually improving our accessibility services.

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