IMPORTANT MESSAGES:

Unsolicited Phone Calls

Planning

Domestic

information Domestic definition

Online Changes and Cancellations*

Flight Change Fee$80 + any fare difference
Cancel Fee$110

Booking and Service fee

Applicable for bookings made:

by PayPal, Credit or Debit Card**$7.70 per person, per booking

Other Fees

Guest Contact Centre Fee

$35 per person, per booking.

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above fee is applicable each time guests make, change or cancel a booking at the airport.

 

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Note: Payment by credit card, debit card and PayPal attract a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Online Changes and Cancellations*

Flight Change Fee$80 + any fare difference
Cancel Fee$80

Booking and Service fee

Applicable for bookings made:

by PayPal, Credit or Debit Card**$7.70 per person, per booking

Other Fees

Guest Contact Centre Fee

$35 per person, per booking.

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above fee is applicable each time guests make, change or cancel a booking at the airport.

 

 Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Online Changes and Cancellations*

Flight Change FeeAny fare difference
Cancel FeeNo fee
Refund Fee$80 refund may apply.

Booking and Service fee

Applicable for bookings made:

by PayPal, Credit or Debit Card**$7.70 per person, per booking

Other Fees

Guest Contact Centre Fee

$35 per person, per booking.

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above fee is applicable each time guests make, change or cancel a booking at the airport.

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Online Changes and Cancellations*

Flight Change Fee Any fare difference
Cancel Fee No fee
Refund Fee No fee. Note: refunds are not permitted on Business Class Sale fares (identified by 'Sale' icon).

Booking and Service fee

Applicable for bookings made:

by PayPal, Credit or Debit Card** $7.70 per person, per booking

Other Fees

Guest Contact Centre Fee

$35 per person, per booking.

The above service fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above service fee is applicable each time guests make, change or cancel a booking at the airport.

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Flight Bookings Summary

Changes and Cancellations*

 Saver LiteSaverFlexiBusiness

Flight Change Fee

$80 + any fare difference

$80 + any fare difference

Any fare difference

Cancel Fee

$110

$80

No fee

Refund Fee

Not permitted

Not permitted

$80 refund fee may apply.

No fee.

Note: refunds are not permitted on Business Class Sale fares (identified by 'Sale' icon).

Booking and Service fee

Applicable for bookings made:

 Saver LiteSaverFlexiBusiness

By PayPal, Credit or Debit Card**

$7.70

$7.70

$7.70

$7.70

Other fees

 Saver LiteSaverFlexiBusiness

Guest Contact Centre Fee

The following service fee is applicable each time guests call the GCC to make, change or cancel a booking.

$35

$35

$35

$35

Airport Service Fee

The above service fee is applicable each time guests make, change or cancel a booking at the airport.

$35

$35

$35

$35

 

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

Note: Business Class is not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.

Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.