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Velocity Reward Seat

No change and cancel fees on domestic and international bookings

Velocity will waive fees for any changes and cancellations you make for travel prior to the 30th of June 2021, for bookings made prior to 31st of March 2021, for reward seat bookings.

Fare differences and/or applicable taxes for booking changes may apply. Changes subject to seat availability on desired flight.

Virgin Australia Domestic

Economy Reward and Business Reward Fares available to Velocity members for the purpose of redeeming Velocity Points.

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

Fare Flexibility

Cabin Class Economy & Business Class
Booking Service Fee Velocity Website – No fee

Membership Contact Centre - $40 or 5,200 Points per person per booking
Fare Flexibility (see ‘General Information’ below for more details)

Name changes
Not permitted.

Flight Time and Date Changes
Permitted, subject to availability.
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector.
Changes are subject to a 4,500 Points or $35 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below.

Routing changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 4,500 Points or $35 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below

Cancellation and no-shows (see ‘General Information’ below for more details)

Cancellations and refunds are permitted prior to the commencement of any travel.

Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in, but do not fly will not be eligible for a refund or credit.

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.
Payment Immediate payment required.
Velocity Points and Status Credits Reward Seats do not earn Velocity Points or Status Credits.
Minimum stay N/A
Maximum stay 12 months
Stopovers and Connecting Flights The number of Points required for your Reward Seat may be higher if you take a break in your journey, between your connecting flights (for example Perth to Cairns via Brisbane).

A break in the journey for a purely Australian domestic itinerary occurs when onward travel does not take place on the same calendar day.

If there is no break in your journey the number of Points required for your Reward Seat will be based on the total miles between the two cities.

If you decide to take a break in your journey, the number of Points required is calculated on a per sector basis.

For all other itineraries, including those containing a domestic to international connecting flight, a break occurs when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival.

A Reward Seat is also calculated on a per sector basis when there is a change in class of travel within the journey.

Children and Infants Infants (under 2 years) not occupying a seat are free of charge.
Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.
General Information

Changes and cancellation can be made via the Membership Contact Centre within their opening hours. Cancellation is available online for Reward Seats paid in full with points.

Changes are permitted subject to Reward Seat availability.

Carrier Surcharges may apply to your Reward Seat ticket. View more information.

You must pay any fare difference between the fare for your new booking and the original fare. A fare difference may apply if there has been a change in the number of Points required for the Rewards Seat, if you need to change your booking to a different route which requires a greater number of Points, or if there has been a change in the applicable taxes, fees and carrier charges.

Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.

Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.

 

 

Important information

International Reward Seats on Virgin Australia and Velocity partner airlines are temporarily unavailable.

Virgin Australia International & Partner Airlines

Fares available to Velocity Members for the purpose of redeeming Velocity Points.

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

Fare Flexibility

Cabin Class Economy, Premium Economy, Business & First Class.
Booking Service Fee Virgin Australia Short Haul International Flights
- Velocity Website: No fee
- Membership Contact Centre: $40 or 5,200 Points per person per booking

Partner Airlines where Reward Seat booking is not available online
Membership Contact Centre: No fee

Partner Airlines where Reward Seat booking is available online
- Velocity Website: No fee
- Membership Contact Centre: $70 or 8,800 Points per person per booking

Flexibility (see ‘General Information’ below for more details)

Name changes
Not permitted.

Flight Time and Date Changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 7,500 Points or $60 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below.

Routing changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 7,500 Points or $60 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below

Cancellation and no-shows (see ‘General Information’ below for more details)

Cancellations and refunds are permitted prior to the commencement of any travel.

Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 7,500 Points or $60 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in, but do not fly will not be eligible for a refund or credit.

Exception: Reward Seats on itineraries to, from or via the United States

Bookings made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre on 13 18 75.

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.
Payment Immediate payment required
Velocity Points and Status Credits Reward Seats do not earn Velocity Points or Status Credits.
Minimum stay N/A
Maximum stay 12 months
Stopovers & Connecting Flights The number of Points required for your Reward Seat may be higher if you take a break in your journey, between your connecting flights (for example Sydney to London via Abu Dhabi).

A break in the journey occurs when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival. This includes journeys that contain a domestic to international connecting flight.

If there is no break in your journey the number of Points required for your Reward Seat will be based on the total miles between the two cities.

If you decide to take a break in your journey, the number of Points required is calculated on a per sector basis.

A Reward Seat is also calculated on a per sector basis when there is a change in class of travel within the journey or when combining a journey that includes airlines located in different Reward Seat Points tables.

Children and Infants Infants (under 2 years) not occupying a separate seat only pay taxes, fees & surcharges.
Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.
General Information

Changes and cancellation can be made via the Membership Contact Centre within their opening hours. Cancellation is available online for Reward Seats paid in full with points.

Changes are permitted subject to Reward Seat availability.

Carrier Surcharges may apply to your Reward Seat ticket. View more information.

You must pay any fare difference between the fare for your new booking and the original fare. A fare difference may apply if there has been a change in the number of Points required for the Rewards Seat, if you need to change your booking to a different route which requires a greater number of Points, or if there has been a change in the applicable taxes, fees and carrier charges

Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD. 

Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.