Planning

International Long Haul

North America to Australia

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in T, Q, V class the following applies:

1 free stopover permitted in Sydney, Brisbane, Melbourne Los Angeles only (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

If you are travelling in N, E class the following applies:

1 free stopover permitted (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • USD250 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Flexi, Premium or Business fare type
  • USD250 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.
  • Bookings made within 7 days are no refundable.

After departure:

  • Not permitted - Non refundable

No-Show:

  • In the event of a No-Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

North America to New Zealand

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in T, Q, V class the following applies:

1 free stopover permitted in Sydney, Brisbane, Melbourne, Los Angeles only (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees.

If you are travelling in N, E class the following applies:

1 free stopover permitted (local taxes, fees may be payable).

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees.

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • USD250 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Flexi, Premium or Business fare type
  • USD250 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.
  • Bookings made within 7 days are no refundable.

After departure:

  • Not permitted - Non refundable

No-Show:

  • In the event of a No-Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Hawaii to Australia

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in T, Q, V class the following applies:

1 free stopover permitted in Sydney, Brisbane, Melbourne Los Angeles only (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

If you are travelling in N, E class the following applies:

1 free stopover permitted (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • USD250 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Flexi, Premium or Business fare types
  • USD250 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

Bookings made within 7 days are no refundable.

After departure:

  • Not permitted, non refundable.

No-Show:

  • In the event of a No-Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

North America to Australia

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of 2 pieces up to 23kg. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in L, K, H class the following applies:

2 free stopovers permitted (local taxes, fees may be payable)

2 additional stopover permitted for payment of USD150 each plus any local taxes and fees

If you are travelling in B, Y class the following applies:

4 free stopovers permitted (local taxes, fees may be payable)

Booking Changes

Up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • USD$250 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to Y class, or Premium or Business fare type
  • USD250 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:  

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

Bookings made within 7 days are no refundable. 

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

  • Not permitted – Non refundable

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

 

North America to New Zealand

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of 2 pieces up to 23kg. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in L, K, H class the following applies:

2 free stopovers permitted (local taxes, fees may be payable)

2 additional stopovers permitted for payment of USD150 each plus any local taxes and fees.

If you are travelling in B, Y class the following applies:

4 free stopovers permitted (local taxes, fees may be payable).

Booking Changes

Up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • USD$250 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to Y class, or Premium or Business fare type
  • USD250 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

Bookings made within 7 days are no refundable.

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

  • Not permitted – Non refundable

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • N/A - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

 

Hawaii to Australia

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of 2 pieces up to 23kg. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in L, K, H class the following applies:

2 free stopovers permitted (local taxes, fees may be payable)

2 additional stopover permitted for payment of USD150 each plus any local taxes and fees

If you are travelling in B, Y class the following applies:

4 free stopovers permitted (local taxes, fees may be payable)

Booking Changes

Up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • USD$250 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to Y class, or Premium or Business fare type
  • USD250 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:  

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

Bookings made within 7 days are no refundable. 

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

  • Not permitted – Non refundable

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • N/A - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

North America to Australia

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Premium Saver fares are refundable, subject to fees.

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

1 free stopover permitted (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • USD250 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • USD250 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Not permitted - Non refundable

After departure:

  • Not permitted - Non refundable

No-Show:

  • In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

North America to New Zealand

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Premium Saver fares are refundable, subject to fees.

Cabin Class

Premium Economy

Minimum Stay

Not applicable.

Maximum Stay

12 months

Stopovers

1 free stopover permitted (local taxes, fees may be payable).

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees.

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • USD250 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • USD250 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Not permitted - Non refundable

After departure:

  • Not permitted - Non refundable

No-Show:

  • In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Hawaii to Australia

Premium Saver is not available on this route

General Information:

  • When a booking is created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

North America to Australia

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

4 free stopovers permitted (local taxes, fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted After departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

North America to New Zealand

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

4 free stopovers permitted (local taxes, fees may be payable).

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No fee and any residual refunded to original form of payment

After departure:

  • No fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hawaii

Premium Saver is not available on this route

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

North America to Australia

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes up to 24hrs after departure without incurring fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

If you are travelling in I class the following applies:

Minimum stay of 3 days

If you are travelling in D class the following applies:

Not applicable

Maximum Stay

12 months

Stopovers

1 free stopover permitted (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in D (advance purchase) class the following applies:

  • USD500 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in I class the following applies:

  • USD400 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in D class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in D (advance purchase) class the following applies:

  • Must upgrade to the Business fare type
  • USD500 plus any fare difference

If you are travelling in I class the following applies:

  • Must upgrade to the Business fare type
  • USD400 plus any fare difference

If you are travelling in D class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in D (advance purchase) class the following applies:

  • Up to 24 hours before scheduled departure time
  • USD500 plus any fare difference

If you are travelling in I class the following applies:

  • Not permitted – Non refundable

If you are travelling in D class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in D (advance purchase) class the following applies:

  • Up to 24 hours before scheduled departure time
  • USD500 plus any fare difference

If you are travelling in I class the following applies:

  • Not permitted – Non refundable

If you are travelling in D class the following applies:

  • Up to 24 hours before scheduled departure time
  • No Fee and any residual refunded to original form of payment

No-Show:

  • Ticket must be cancelled at least 24hrs prior to departure time of any sector/leg. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

North America to New Zealand

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made up to 24hr after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

If you are travelling in I class the following applies:

Minimum stay of 3 days

If you are travelling in D class the following applies:

Not permitted

Maximum Stay

12 months

Stopovers

1 free stopover permitted (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in D (advance purchase) class the following applies:

  • USD500 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in I class the following applies:

  • USD400 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in D class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in D (advance purchase) class the following applies:

  • Must upgrade to the Business fare type
  • USD500 plus any fare difference

If you are travelling in I class the following applies:

  • Must upgrade to the Business fare type
  • USD400 plus any fare difference

If you are travelling in D class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in D (advance purchase) class the following applies:

  • Up to 24 hours before scheduled departure time
  • USD500 plus any fare difference

If you are travelling in I class the following applies:

  • Not permitted – Non refundable

If you are travelling in D class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in D (advance purchase) class the following applies:

  • Up to 24 hours before scheduled departure time
  • USD500 plus any fare difference

If you are travelling in I class the following applies:

  • Not permitted – Non refundable

If you are travelling in D class the following applies:

  • Up to 24 hours before scheduled departure time
  • No Fee and any residual refunded to original form of payment

No-Show:

  • Ticket must be cancelled at least 24hrs prior to departure time of any sector/leg. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Hawaii to Australia

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes up to 24hrs after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

1 free stopover permitted (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in I class the following applies:

  • USD400 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in D class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in I class the following applies:

  • Must upgrade to the Business fare type
  • USD400 plus any fare difference

If you are travelling in D class the following applies:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in I class the following applies:

  • Not permitted – Non refundable

If you are travelling in D class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in I class the following applies:

  • Not permitted – Non refundable

If you are travelling in D class the following applies:

  • Up to 24 hours before scheduled departure time
  • No Fee and any residual refunded to original form of payment

No-Show:

  • Ticket must be cancelled at least 24hrs prior to departure time of any sector/leg. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

North America to Australia

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes up to 24hrs after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes, fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted After departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

North America to New Zealand

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes up to 24hrs after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not permitted

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes, fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Permitted Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted After departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Hawaii to Australia

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes up to 24hrs after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes, fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Permitted Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted After departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.