(a) These Terms and Conditions and the Lounge Rules govern Lounge Membership and use of the Lounge.
(b) Virgin Australia may vary these Terms and Conditions and the Lounge Rules from time to time by posting details of the changes on www.virginaustralia.com/thelounge.
(c) You are responsible for keeping familiar with and complying with these Terms and Conditions and the Lounge Rules.
In these Terms and Conditions and the Lounge Rules, unless the context otherwise requires:
(a) Associated Lounges means lounges operated by another airline or third party with which Virgin Australia has an agreement for use of the lounge by certain Guests.
(b) Domestic Flight means a flight with Virgin Australia originating and terminating within Australia.
(c) Domestic Lounge means lounges located in Australian domestic ports operated by Virgin Australia.
(d) Eligible Flight means an individual’s next onward:
(i) Domestic Flight departing on the same day; or
(ii) Trans-Tasman Flight departing on the same day.
(e) Guest means any individual who is eligible to access the Lounge, including but not limited to Members, Invited Guests, Velocity Members, Single Entry guests, Prepaid Single-Entry guests and Business Class Guests.
(f) Individual Member means a person who pays the applicable membership fee and joining fee and is not a Lifetime Member or Scheme Member.
(g) International Flight means a flight that is not a Domestic Flight or a Trans-Tasman Flight and that is with Virgin Australia or one of the partner airlines specified at www.virginaustralia.com/thelounge.
(h) Invited Guest means a person who enters a Lounge as a guest of a Lounge Member, Velocity Gold Member or Velocity Platinum Member.
(i) Lifetime Member means a person who pays the applicable membership fee and has a continuous Membership to the Lounge for the duration of their natural, for as long as Virgin Australia owns and operates airport Lounges.
(j) Lounge means:
(i) when travelling on Domestic Flights, Domestic Lounges; and
(ii) when travelling on Trans-Tasman Flights, Associated Lounges
(k) Lounge Rules means the rules which apply to every Occupant of the Lounge that are available at www.virginaustralia.com/au/en/information/domestic-and-short-haul-international/virgin-australia-lounge-rules/, as amended from time to time.
(l) Member means a member of the Lounge and includes an Individual Member, Lifetime Member, and Scheme Member. It does not include a Single Entry Guest, Prepaid Single Entry Guest or Invited Guest.
(m) Membership Card means your Velocity Frequent Flyer membership card, or Virgin Australia Lounge Membership card, whichever is applicable.
(n) Occupant or You means a Guest who has entered and is occupying a Lounge.
(o) Prepaid Single-Entry means a one-off entry to the Domestic Lounge at the eligible domestic ports, which has been purchased during the booking process through www.virginaustralia.com.
(p) Scheme Member means a nominated individual from a corporate, government or industry association that has entered into an agreement with Virgin Australia to provide discounted scheme membership to individuals from that entity, and who pays the applicable membership fee and joining fee.
(q) Senior Lifetime Member is a Lifetime Member who is aged 60 years and over at the time they become a Lifetime Member
(r) Single Entry means a one-off entry to the Domestic Lounge, which may be purchased at reception for Domestic Lounges orallocated to individuals by Virgin Australia or Velocity from time to time.
(s) Trans-Tasman Flight means a flight with Virgin Australia:
(i) departing Australia where the destination of that flight is within New Zealand; or
(ii) departing New Zealand where the destination of that flight is within Australia.
(t) Transit Pass means a one-off entry to the Domestic Lounge at the discretion of the Lounge Supervisor/Lounge Leader, which may be purchased at reception for Domestic Lounges.
(u) Velocity or Velocity Frequent Flyer means the loyalty program of the Virgin Australia which is owned and operated by Velocity Rewards Pty Ltd ACN 116 089 448 as trustee of The Loyalty Trust.
(v) Velocity Account means your account setting out the details of your Velocity Membership including your points, status credits, and Single Entries.
(w) Velocity Gold Member means a Velocity Member who has earned, in the previous 12 months, the number of Status Credits required to upgrade to, or maintain, Velocity Gold Membership level.
(x) Velocity Member means a current member of Velocity.
(y) Velocity Platinum Member means a Velocity Member who has earned, in the previous 12 months, the number of Status Credits required to upgrade to, or maintain, Velocity Platinum Membership level.
(z) Virgin Australia or we means Virgin Australia Airlines Pty Ltd ABN 36 090 670 965.
(aa) Virgin Australia Lounges means Domestic Lounges and the lounge located at Wellington, New Zealand operated by Virgin Australia.
3. Virgin Australia Lounge Membership
(a) Members must also be Velocity Members.
(b) Subject to clause 3.3(b), Membership is not transferrable.
(c) To the extent permitted by law, Membership is at the discretion of Virgin Australia and we may accept or reject an application for Membership as we deem fit.
(d) Subject to clause 3.3(a), renewal of Membership, and payment of the Membership fee is due upon the anniversary of the Member's date of joining. If Membership is not renewed within one month of its expiry, any subsequent application for its renewal will be subject to payment of the applicable joining fee in addition to the Membership fee. If Membership is renewed within one month of its expiry, the renewal will be backdated to the expiry date of the Membership.
(e) Virgin Australia does not provide refunds or extensions as a result of paid Members becoming eligible for Lounge access by virtue of their status in the Velocity program.
(f) When we accept your application for Membership, we will provide you with a digital Membership Card that allows you to access the Lounge. If you currently hold a physical Membership Card, you can be issued with a digital Membership Card upon request or at the expiry of your physical Membership Card. Your Membership is only valid for use by the person whose name appears on your Membership Card.
(g) You must take reasonable steps to prevent unauthorised use of your Membership and must notify us as soon as possible if your account or Membership Card is compromised.
(h) You must promptly advise us of any change to your address or contact details by updating your contact details under 'My Details' in your Velocity Account at https://experience.velocityfrequentflyer.com/.
3.2 Individual Members and Lifetime Members
(a) Individual Membership and Lifetime Membership is open to individuals aged over 18 years of age. Senior Lifetime Membership is open to individuals aged over 60 years of age. Proof of age is required at the time of purchase for Senior Lifetime Membership.
3.3 Scheme Members
(a) Scheme Membership is available to nominated individuals from corporates, governments and industry associations that have entered into an agreement with Virgin Australia to provide discounted Scheme Membership to individuals from that entity. Once nominated, an individual has 30 days to purchase a Scheme Membership within the applicable Scheme before the nomination expires. Scheme Membership may have a common expiry date, regardless of the date that nominated individuals obtain Scheme Membership. Renewal of Membership and payment of the Membership fee is due upon the anniversary of the Member's date of joining or the common expiry date (as applicable).
(b) An individual’s Scheme Membership may be transferred to another individual from the same entity once per year, by contacting your scheme coordinator and paying the applicable administration fee
(c) If you are a Scheme Member, then your scheme coordinator who is the administrative contact for all Scheme Members from that corporate, government or industry association is responsible for advising of any such changes to your details. Virgin Australia is not be liable for any loss or damage suffered by you because you or your scheme coordinator (if applicable) has failed to advise us of any changes to your details.
4. Virgin Australia Lounge Facilities and Services
(a) Virgin Australia reserves the right to withdraw, cancel, vary or in any way change, or deny access to or use of any of the services and facilities offered or advertised as available to any Occupant by virtue of their Membership or of their entry to the Lounge under these Terms and Conditions, at any time. Virgin Australia will use reasonable endeavours to advise you of any material changes by publishing the changes on www.virginaustralia.com/thelounge.
(b) Some of the services and facilities offered in the Lounge are provided by third party suppliers. The provision of those services and facilities are subject to the terms and conditions of the relevant third party supplier and any claims relating to such services or facilities should be made directly to that supplier.
(c) Access to computer facilities and the internet may be available in the Lounge and are subject to availability. Virgin Australia does not represent or warrant that the computer facilities or internet access offered through the Lounge are free from computer viruses or other defects. Virgin Australia is not be liable for any third-party content on the internet that you may find offensive, upsetting or defamatory. You are responsible for maintaining the security of all log-in identification information made available to you to access the internet or computer facilities in the Lounge. To the extent permitted by law, Virgin Australia is not liable for any security breaches suffered by you when using the internet, including personal or information security breaches, and is not liable for any loss or damage suffered as a result of the unavailability of the internet or computer facilities, including interruptions during use.
(d) Meeting rooms may be available in the Lounge, subject to availability and payment of the applicable meeting room booking fee, which are published on www.virginaustralia.com/thelounge and are subject to change. Meeting room reservations can be booked by phoning the Lounge Contact Centre or by contacting Lounge staff at reception.
(e) Guests accessing the Lounge shall not make any audio recording or copy (including by tape or electronically) of the play lists broadcast within the Lounge.
5. Access to the Virgin Australia Lounge
(a) Smart casual dress standards apply at all times. Virgin Australia reserves the right to deny entry to the Lounge to any person who does not meet appropriate dress standards, in its absolute discretion.
(b) Virgin Australia Lounge operating hours may vary without notice.
(c) Access to the Lounge and its services and facilities may be unavailable, restricted, limited or withdrawn at any time for operational reasons.
(d) Virgin Australia Lounge staff may, in their absolute discretion, refuse entry to any individual or require an Occupant to immediately leave the Lounge, at any time for any reason deemed appropriate by Virgin Australia.
(e) All Guests must use the Lounge and its services and facilities appropriately at all times. Guests must drink responsibly within the Lounge.
(f) Guests aged under 18 years:
(i) must be accompanied by an adult when visiting the Lounge; and
(ii) are not permitted to access the self-service bar.
(g) Guests are responsible for ensuring their arrival at the boarding gate for their departing flight in sufficient time.
5.2 Access on departure
(a) Members may access the Lounge in the relevant departure port when travelling on an Eligible Flight.
(b) As a complimentary benefit of their Velocity Membership, each Velocity Platinum Member and Velocity Gold Member may access the Lounge in their relevant departure port when travelling on an Eligible Flight.
(c) Velocity Platinum Members and Velocity Gold Members also receive complimentary access to Associated Lounges in their relevant departure port when travelling on International Flights. Terms and conditions of access to Associated Lounges is governed by the terms of the relevant provider. Please refer to www.virginaustralia.com/thelounge.
5.3 Access on arrival
(a) Subject to space availability, Members, Velocity Platinum Members, Velocity Gold Members, their Invited Guests and Business Class Guests may access the Lounge in their arrival port immediately upon arrival with a Virgin Australia itinerary or boarding pass that is eligible for the day of travel. The use of the Lounge in the destination port is available to these Guests for up to 60 minutes immediately after their flight arrival.
5.4 Identification requirements
(a) In order to access the Lounge, Members, Velocity Platinum Members, Velocity Gold Members and Business Class Guests must provide at the reception desk of the Lounge on the day of their departure:
(i) satisfactory proof of identity (e.g. a driver's licence);
(ii) their itinerary or boarding pass for onward travel on an Eligible Flight; and
(iii) their Membership Card, Membership number or Single-Entry ticket (whichever is applicable).
5.5 Invited Guest access
(a) Invited Guest access to the Lounge is subject to space availability at all times, and may not be available for use, during peak periods and high capacity utilisation of Lounges.
(b) Invited Guests must be accompanied by a Member, Velocity Platinum Member or Velocity Gold Member who is travelling on a departing flight, at all times while in the Lounge, but need not be travelling when utilising the Virgin Australia Lounges. For International departures, Invited Guests must be departing on the same departing flight as a Member, Velocity Platinum Member or Velocity Gold Member.
(c) Additional Invited Guests (adults and “Children”, being children aged between 2 and 17 years) exceeding the limit of a Member’s complimentary allowance will be charged an entry fee and may be purchased at the Lounge reception. Children under the age of 2 for Domestic Flights are not considered to be Invited Guests for the purpose of this clause 5.5(c) and may enter the Virgin Australia Lounge free of charge.
(d) Subject to all other Terms and Conditions and Lounge Rules, complimentary allowance access for Invited Guests is as follows: