Specific needs and assistance

Explore our range of services and resources designed to make your travel experience safe, convenient, and enjoyable.

The resources and services below are available for flights operated by Virgin Australia or flights operated by Link Airways and Alliance Airlines on behalf of Virgin Australia.

Request assistance

Specific Service Request form

Request special assistance for your Virgin Australia flight using our online Specific service request form.

General enquiries

Get in touch with Virgin Australia. Submit a general enquiry or share feedback using our online form, and our team will get back to you as soon as possible.

Mobility support services

Medical & health support

Medical conditions

Some medical conditions may restrict your ability travel, or require clearance from a medical practitioner before you can fly.

Flying while pregnant

Many women fly while pregnant and have no difficulties. If you are pregnant and intend to fly we recommend that you discuss your travel plans with your doctor before you fly.

Special meals

To satisfy the dietary and medical needs of all our guests we offer a selection of special meals on our international long haul service.

Oxygen

Find information on traveling with oxygen on Virgin Australia flights. Learn about the requirement to supply your own oxygen bottle, booking procedures through the Guest Contact Centre, and applicable cabin and route restrictions.

Medical travel companion

Virgin Australia has partnered with Medical Travel Companions to offer a premium service that creates independence for customers who love to travel.

Travelling while breastfeeding or expressing milk

Virgin Australia is committed to providing a safe, welcoming space for breastfeeding, bottle feeding, or expressing while you travel.

Sensory & cognitive assistance

Hidden disability assistance

At Virgin Australia, we recognise that some disabilities are not as visibly obvious as others. By understanding the assistance we can provide, and letting us know in advance, we can better support your individual requirements.

Travelling with an assistance animal

Virgin Australia welcomes guide, hearing or assistance animals for carriage in the aircraft cabin subject to the animal meeting certain conditions.

Nervous flyers

Our Nervous Flyer program is for anyone that experiences overwhelming nervousness when flying and is available on all Virgin Australia operated flights.

Blind or deaf

If you require special, ‘individual’ assistance, at the airport or during your flight, we ask that you tell us about it in advance. That way, we can plan for your arrival and ensure that your travel is hassle-free.

International travel

Travel to and from the USA

The United States Department of Transportation's (US DoT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel (Final Ruling) applies to Virgin Australia and codeshare flights operating to and from the United States.

Qatar Airways partnership

Flying Qatar Airways with Virgin Australia? Get check-in tips, baggage info, and details for VA1–VA29 flights between Australia and Doha.

Guest accessibility plan

Virgin Australia's guest accessibility plan contains information about the services Virgin Australia can provide guests who require specific assistance in one convenient location.

Download guest accessibility plan