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Any guest over 2 years of age who is not yet 12 years of age is classed as a child and must occupy a seat with their own ticket. If booking for a child who will turn 12 years of age during the journey, the flights must be booked as an adult for the entire journey.

Domestic and Trans-Tasman Services A Child seat is charged at full price.
International Short Haul Services (Other than Trans-Tasman) A Child seat is charged at 75% of the full fare excluding taxes, fees and surcharges.
Long Haul International Services: A child’s seat is charged at 50% to 75% of the full fare (depending on the route) excluding taxes, fees and surcharges. Note: Children travelling to or from North America in Business Class on Virgin Australia operated flights are charged at full price.


Please allow 60 minutes for Domestic travel, and 2 hours for International travel when checking in with a child.

Check-in team members may request proof of date of birth – extracts or copies of birth certificates are acceptable, as are immunisation books.


  Checked Baggage Carry-on Baggage
Domestic and International Short Haul

Children are entitled to the same baggage allowance as adults. Adults accompanying children are entitled to carry two special equipment items, as checked baggage free of charge. These include items, but are not restricted to the following:

  • Pram/stroller
  • Portable cot
  • Car seat
  • Baby capsule
Children are entitled to the same carry-on baggage allowance as an adult.
International Long Haul

Items to Take on Your Flight

To give your child homely comforts, pack a few little things in your child’s carry-on baggage for the flight. Some suggestions are:

  • Their favourite toy (this can calm them down and help make them feel at ease during the flight)
  • Some pencils and colouring-in books
  • A story book
  • Travel games
  • Activity packs
  • Portable disk or tape player with head phones
  • A set of headphones (to use where an in-flight audio system is provided)
  • A little snack box and drink with their favourite treats inside (Our onboard menu contains child-appropriate food and drinks)

Guest Comfort Items

Certain guest comfort items, including kids’ sleeping devices, are now permitted for use on board all Virgin Australia aircraft, where seat pitch allows. Items such as Plane Pal, Fly Tot and Jetkids Bedbox are approved for use provided they meet the below Guidelines for Use. See the below video on how these items are used onboard. 

Guidelines for Use: 

  • Guest is responsible for its set up and use.
  • The item may only be used in window seats of smaller aircraft and window or centre seats of middle block on Airbus A330 or Boeing B777 aircraft (see example diagrams below).
  • The item may not be used in emergency exit rows.
  • The item must be stowed securely during taxi, take-off and landing, and may only be set up once the seatbelt sign is switched off.
  • If inflatable, the valve must face the aisle for easy inflation and deflation.
  • Child must be seated with seatbelt fastened, whenever the seatbelt sign is illuminated.
  • Infant must be secured with infant seatbelt, or in bassinet (if fixed), whenever the seatbelt sign is illuminated.
  • Child must be secured with their head towards the back of their own seat and their feet facing forward.
  • Guest must ensure that use of the item doesn’t affect the comfort of other passengers.
  • The item must not interfere with the seat in front, or prevent the seat in front from reclining.
  • If attachment to any part of the aircraft is required in order to provide structural stability to the item, it is not permitted to be used as it may cause damage to the aircraft
  • There may be some seat rows where an item does not fit due to the configuration of some aircraft. In this case the item cannot be used.

Example of use on Airbus A330 or Boeing 777 aircraft:

Example of use on Boeing 737 or smaller aircraft:

Additionally, please note: 

  • Unaccompanied Minors will be able to bring the passenger comfort items onboard for use, however, cabin crew will not be able to install or set up the item. Unaccompanied Minors must be able to install the item correctly, use safely and understand their responsibilities for ensuring that their seatbelt is fastened at all times when the seatbelt sign is illuminated.
  • Guest comfort items are included in your 7kg hand luggage allowance

Tips for Your Flight

Children can be anxious about new or different experiences. Explaining the processes of checking in, take off and landing can ease young minds.

Crying Children

Why do they cry at certain times?

It is not uncommon for children to cry, and/or put their hands over their ears, during take-off and landing. Please do not be alarmed and feel embarrassed. Crying is a natural way for a child to clear their ears – it is best to let them go.

How can I help prevent this?

Give them something to chew on, like jelly sweets, so that they are constantly chewing and swallowing. This can help prevent discomfort.

Mother/Parent Rooms at the Airport

You will find Mother's/Parents' rooms to accommodate your needs within all of our airport terminals.

For further information on locations please refer to our Airport Guides.

Child Restraint Systems (CRS)

Virgin Australia accept the carriage of selected child restraint systems (CRS), including car seats and harnesses, onboard the aircraft subject to satisfication of the below requirements.

Note: Approved support devices designed to provide upper postural support for a guest with disability can be found on our Mobility Assistance page

To be considered for travel, all other CRS that aren’t classified as an approved support device must be certified for carriage in the aircraft by meeting one of the below labelling/marking requirements and also the Car Seat Acceptance Criteria below. Wording on labels must be consistent with wording outlined below.


Comply with Australian design standard AS/NZS 1754: 2013 and onwards
  • Be permanently and legibly marked AS/NZS 1754 and bear the label ‘This child restraint system meets the standard for use in aircraft as recommended by the Civil Aviation Safety Authority of Australia and the Civil Aviation Authority of New Zealand'.
  • Car seats that comply with Australian design standard AS/NZS 1754 and which bear the approved label for fitment in an aircraft (see below) can be installed on Virgin Australia aircraft with only the use of the aircraft seat belt.

Approved Label for Aircraft Use

Label for child restraint system

*May be certified for Forward or Rear facing use, Forward only use or Rear facing only use.
  • Car seats that comply with Australian design standard AS/NZS 1754 which do not bear the approved label for fitment in an aircraft are currently unsuitable for carriage on Virgin Australia aircraft, as they require a top tether in addition to the fastened lap belt to secure the three-point attachment.
Comply with United States FAA design standard FMVSS No. 213 Have two markings: ‘This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards” and in red lettering: ‘This Restraint is Certified for Use in Motor Vehicles and Aircraft’.
Be approved under United States FAA process TSO-C100b Be permanently and legibly marked ‘TSO-C100b’.
Be approved under United States FAA process 21.305(d) Be clearly marked showing FAA approval under 21.305(d) and bear the label ‘FAA Approved in Accordance with 14 CFR 21.305(d)’.
Be approved under United Nations ECE (Economic Commission for Europe) Regulation No. 44
  • Be clearly marked with a circle around the letter ‘E’ followed by the distinguishing number of the country which has granted approval.
  • Be clearly marked with the approval number showing version ECE R44/03 or ECE R44/04.
Be clearly marked with a label showing the CRS has been certified to CMVSS 213 or 213.1
  • Rear-facing restraint systems are certified to CMVSS 213.1.
  • Forward-facing restraint systems are certified to CMVSS 213.
  • Convertible restraint systems are certified to both CMVSS 213 and 213.1.

Car Seat Acceptance Criteria


In addition to the above, car seats must meet the following criteria prior to being considered for travel:

  • Be designed so they can be secured with a fastened to the aircraft seat with a seat belt only
  • Not exceed a width of 44cm (17 inches)
  • Be designed to restrain the weight of a child using the device, which unless other specified on the label is 9kg or less for rear facing restraints and 18 kg or less for forward facing restraints
  • Must be in good condition, showing no signs of damage
  • Have a single release that secures and releases your child’s seat belt, torso and shoulder straps. The car seat must be sufficiently secure so that the child cannot easily undo the strap
  • Be quick and easy for the parent/guardian to secure and remove the child
  • Have a solid back and seat

If accepted for carriage, car seats must also be:

  • Fitted to the aircraft seat by parent/guardian
  • Must not impede guest access to aisle or exit routes (this includes protrusion over the seat cushion edging)
  • Seat allocated according to airline seating rules

Pre-Approved Support Devices 

Virgin Australia does not provide, but permits use of the selected Support Devices onboard for infants, children and guests with disabilities. Pre-approved devices have been tested for fitment and safety compliance within the aircraft for use during flight. These devices must have the original label intact and must be used in accordance with operating instructions.

The Pre-Approved Support Devices are approved for use in most seats, pending legislative and fitting limitations. Additional information regarding pre-approved devices and seating requirements can be found in our Pre-Approved Support Devices List (PDF - 37KB).

Please note: support devices are not approved for use in the Business class suites of our Airbus 330 and Boeing 777 aircraft. 

More information regarding support devices can be found on the Kids Fly Safe website.

Talk to Us

If you are planning to travel with a Support Device onboard a Virgin Australia flight, we encourage you to contact our Guest Contact Centre at least 24 hours before departure.

At the Airport 

A visual assessment of all devices will be conducted at check-in and onboard. All labels, supporting paperwork and operating instructions must be clearly visible and available for inspection by Virgin Australia staff, at all times.

Our priority is the safety of you, your family, our guests and crew. If it is determined that a particular device does not meet our requirements it must be carried as checked baggage.