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Looking for everything you need to know about travelling throughout the COVID-19 pandemic? You've landed at your destination.

Discover our flexible flying policies, health and safety onboard, travel and entry restrictions and more.

Flexible flying

Change or cancel your flight. We’ve extended our flexible flying policy for domestic travel up to 30 April 2022 and international travel up to 31 December 2022.

Travel and entry requirements

Discover everything you need to know about travel and entry restrictions for international and domestic travel.
 

Health and wellbeing

Your safety is our utmost priority. We’ve implemented changes to our customer journey to minimise risks associated with COVID-19.

Future flight credits

We are pleased to provide our guests who booked a trip on or before 20 April 2020 with a future flight credit for impacted services. 

Travel bank

Find out how to use your Travel Bank, where your Future Flight and Standard credits are held.

Standard credits

We are pleased to provide our guests who booked a trip on or after 21 April 2020 with a standard credit under the rules of your fare.

Your peace of mind is our priority

Contactless check in available online or via the Virgin Australia app for domestic travel.

Conducting pre-departure COVID-19 health questionnaire.

High Efficiency Particular Air (HEPA) filtration. (Basically using science to clean the air)

High touch and traffic areas sanitised frequently, along with rigorous and thorough nightly cleaning.

In uncertain times, one thing is certain – our commitment to you.

COVID-19 is causing unprecedented change in our world. During this challenging time, we want you to know that our customers are always our first priority.

Domestic and international travel has been heavily impacted, and as a result we’ve had to make some temporary changes to our services in the interest of our guests, our team, and the community. We’ll do our best to keep you informed as the circumstances change, so please continue to check back here for the most up to date information.

If you believe you are showing symptoms seek medical advice. You may also contact the National Coronavirus Helpline for more information on 1800 020 080.

For more information, please visit your relevant state or territory health department website as your primary sources of information.

Where can I go?

See where you can travel by searching for your desired destination in our booking widget.

* Changes must be made before your travel date. Fare difference may apply. T&Cs apply. Cancellations with refund to other forms of payment as per fare rules.