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Planning

Fare change overview

Changing your flight

Flight changes can be made on our website via Manage Bookings (in most cases) or through our Guest Contact Centre (GCC).

Fare difference

If you wish to change your flight, your new fare price will be equal to or more than your original booking. You must pay any fare differences, plus any applicable change fees.

Note: Changes made via our Guest Contact Centre will incur a Guest Contact Centre fee.

Find out more about fees and surcharges.

Flight changes for food and drink inclusive fares

If you change to a flight within 12 hours of departure, the advertised food and drinks of your original booking may not be available.

Currency

For international travel, the currency in which you made your original booking will apply to any changes or cancellations you make. For applicable charges in that currency, please refer to Fees and Charges in the Booking section of our website, or on your itinerary.

Fees

For flights to or from the US booked from a US point of sale, the applicable administrative fee reflects the fee published on our website at the time you make your booking. For all other flights, the applicable administrative fee reflects the fee published on our website at the time you make your request.

Credits

If you cancel your flight in accordance with the fare rules, you may be eligible to receive a travel credit to Travel Bank.

Travel credits can be used to book eligible flight and holiday packages available on the Virgin Australia website and will be valid for 12 months from the date the credit was issued, unless a shorter expiry date is notified to you. Some exclusions apply, please see the Travel Bank Terms and Conditions.

If you elect to receive a travel credit, you cannot subsequently apply for a refund to original form of payment even if the fare rules permit.

You may have additional rights under the Australian Consumer Law. For more information, please see: https://www.virginaustralia.com/au/en/experience/service-experience/guarantees/

Refunds 

If you cancel your flight and are eligible for a refund in accordance with the fare rules, or if you are eligible for a refund under the Australian Consumer Law, you may elect to receive either a travel credit to Travel Bank or a refund.

Refunds can be requested by contacting the Guest Contact Centre or by emailing your booking reference number, the name of the passenger and flight dates to reservations@virginaustralia.com.

An administrative fee may apply to refunds depending on the fare rules and reason for the refund. For flights to or from the US booked from a US point of sale, the applicable administrative fee reflects the fee published on our website at the time you make your booking. For all other flights, the applicable administrative fee reflects the fee published on our website at the time you make your request.

Payments made by cash or EFTPOS will be directly refunded into your nominated Australian or New Zealand bank account.

Refunds are not available if you booked your flight with Velocity Points, unless you are otherwise entitled to one under the Australian Consumer Law.

Refunds of tickets that were paid for with travel credits will result in the travel credits being returned to the same Travel Bank account. For more information, please see the Travel Bank Terms and Conditions

Other information

  • Advertised food and drink offerings may not be available on all flights. Where possible, a suitable alternative will be provided.