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Experience

This Month's Highlights

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Pandas

Kristen Bell, star of Frozen and The Good Place, narrates this breathtaking documentary adventure exploring the incredible world of pandas. Learn all about these magnificent creatures from the perspective of an American scientist on a journey to China to help with a breeding program that releases cubs into the wild. This IMAX® original film is informative and beautifully shot.

 

 


For more information view this month's guide below. 


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Mortal Engines

In a desolate future world, years after civilisation was destroyed, the mysterious and fierce Hester (Hera Hilmar) joins forces with a dangerous outlaw, Anna, and an outcast, Tom, to stop the predatory London — a giant city on wheels — from devouring everything in its path. In this sci-fi fantasy filled with impressive special effects and a chilling steampunk aesthetic, the stakes are high as cities face off against cities.

260x385-ife-apr-maryMary Poppins

In Disney’s Mary Poppins Returns, an all-new original musical and sequel, Mary Poppins is back to help the next generation of the Banks family find the joy and wonder missing in their lives following a personal loss.

260x385-ife-apr-benBen is Back

A mother’s love is tested when her drug-addicted son comes home on Christmas Eve. Holly is pushed to the edge as she tries everything to keep Ben out of trouble. Julia Roberts and Lucas Hedges star in this touching drama.





































 

Will my flight have a screen, or is it BYO?  

 

Seatback

Complimentary seatback screens are available on international flights to Hong Kong and LA. We provide headphones, but if you want to use your own, make sure you pack a 1 to 2 pin headphone adaptor.

Wireless

 BYO phone, tablet or laptop to stream our in-flight entertainment on selected short-haul international and domestic services. This excludes services operated by ATR aircraft. Make sure you download or update the Virgin Australia Entertainment App or prepare your laptop (details below) before you fly. And remember – charge your device and pack your headphones.

 

Setting up your device for Wireless In-Flight Entertainment

For iPad®, iPhone®, iPod® touch and AndroidTM devices 

  1. Download Virgin Australia’s free Entertainment App from the App StoreTM or Google PlayTM store. Minimum requirements: iOS 11 with app version 6.1.5, Android 7 with app version 6.1.4
  2. Once on board, go to your device settings to switch flight mode on
  3. Then activate WiFi and connect to the VirginAustralia wireless network
  4. Open the Entertainment App, which will launch your device browser — then you can watch, listen, read and play.

For Windows laptops with Microsoft Silverlight*

1. Ensure the latest version of Microsoft® Silverlight® and Internet Explorer® is installed.
2. Visit our test page at https://va.drmcheck.boardconnect.info to confirm your device is ready for your next flight.
3. Once on board, open Internet Explorer and visit www.boardconnect.aero — then you can watch, listen, read and play.
 

Unsupported devices and software: 

Macbook devices

  • Recently Microsoft has withdrawn support of Silverlight for MacBook devices. We are working to make system adjustments to restore MacBook compatibility on Wireless IFE as quickly as possible. Please bear with us as we do this work, we will provide notice on this webpage as soon as access is restored. 

Windows phones and tablets using the Windows Phone operating system

  • Currently not supported on the Wireless In-flight Entertainment system. Virgin Australia is working to increase the availability of the system on additional devices.

Troubleshooting Tips

  • Check you have enabled WiFi and are connected to VirginAustralia, after switching your device flight mode to ON.
  • Clicking the Virgin Australia entertain app will automatically open a browser. Alternatively, open your browser directly and type the following URL: www.boardconnect.aero.
  • Make sure you are using a supported internet browser — for your iOS device, use Safari; for notebooks, Internet Explorer 11 and Safari are supported. For Android devices, use Google Chrome. Check you have the correct operating system and app version, the minimum requirements: iOS 11 with app version 3.7.18.30, Android 7 with app version 3.7.26.39.
  •  If unable to connect, disable any VPN services, kill all apps, turn WiFi OFF then ON and then turn your device OFF and then ON again.
  •  If none of the above tips allow you to connect, your app may be out of date or else your device may no longer be able to operate this app functionality.
  • Unfortunately, Microsoft® has withdrawn support of Silverlight® for MacBooks. We are working to make system adjustments to restore MacBook compatibility on 

 

Domestic and International Short Haul Services

Wireless In-flight Entertainment

BYO phone, tablet or laptop and enjoy access to hundreds of hours of great movies, TV shows and music. You might even wish your flight was longer.

Tablets provided by Virgin Australia

In business class? We have a limited number of complimentary tablets available for you to use on selected flights.

Flying to LA or Hong Kong?

Seatback^

Flying to LA or Hong Kong? Consider our seatback in-flight entertainment system yours.It’s got all the movies, TV shows, games and music anyone could want. So time will fly by,
as you do.

In-seat Power 

No one wants to run out of juice. Which is why we’ve taken steps to make sure you can keep your devices charged, with outlets available between seats in The Business, below the seat in Premium, and in the cabin in Economy (just ask our friendly crew for help). The outlets accept almost all plug types, including Australian and New Zealand, US, European and UK plugs. And the power provided is at the USA power standards of 110V AC 60 cycles – not the Australian standard of 220V AC 50 cycles.

 

USB Connectivity 

If your device charges via USB, just plug it into the USB port. You can also use the USB port to view photos, display PDF files and listen to MP3 music files via our in-flight entertainment system, with cameras, MP3 players, USB/flash drives and SD card readers all compatible. But for safety reasons, it only takes specific file types under a max file size.

 

In-flight Entertainment for all

Everyone deserves entertainment. So we’ve designed our in-flight entertainment so all guests – including those who are visually or hearing impaired – can enjoy it.

International long haul and transcontinental flights

On international long-haul flights (777 aircraft) and transcontinental flights (A330 aircraft), we have a selection of movies and safety information videos available with closed captions (CC). Just go to Video Settings to activate them when playing a movie.

Domestic and short haul international flights

On domestic and short-haul international flights (wireless-enabled 737 and E190 aircraft), we have a number of movies available with closed captions (CC). You can find these movies in their own collection – just click on the CC to turn them on when playing a movie.

Helpful apps 

VoiceOver is an inbuilt screen reader you can find in Apple products like iPhone and iPad, that converts buttons and text into a synthetic voice. To find it, hold the home button to activate Siri, and ask Siri to activate Accessibility/VoiceOver. A headset will be required. For Android smartphones and tablets, the TalkBack screen reader can be downloaded from Google Play. Like VoiceOver, the TalkBack screen reader will convert buttons and text into a synthetic voice. Once installed, go to your device settings menu and select Accessibly/Vision/TalkBack to open it. A headset will be required. 

Have some thoughts on our new wireless in-flight entertainment? We’d love your feedback. Just fill out the on board survey ‘Your Say’ or the Guest Relations feedback form.

About Wireless in Flight Entertainment

What is Wireless In-flight Entertainment?

Wireless In-flight Entertainment is a new state-of-the-art entertainment system that allows you to wirelessly stream content to your own portable device onboard. There is a server on the aircraft that holds the content and it is distributed to your device through wireless access points located throughout the aircraft.

Is Wireless In-flight Entertainment available on all aircraft?

Virgin Australia is progressively rolling out Wireless In-flight Entertainment across its domestic and international short haul fleet. The system is offered on selected flights operated by equipped Boeing 737-800 and Embraer E190 aircraft.

Accessing and Using Wireless in Flight Entertainment

How can I access Wireless In-flight Entertainment? 

If you’re using an iPad®, iPhone®, iPod touch® or Android phone or tablet, you will need to ensure you have downloaded the Virgin Australia Entertainment App prior to departure. You can download Virgin Australia's In-flight Entertainment Apps from the App StoreSM or Google Play Store via the following links:

If you are using a laptop, you simply need to have downloaded the latest version of Microsoft® Silverlight® software and a compatible web browser, and then load the Wireless In-flight Entertainment test page while connected to the internet to confirm that your software settings are compatible.

For a full list of compatible devices and operating systems, refer to the 'List of Supported Devices and Software' section on the ‘Getting Started’ tab above.

How do I know if my device is compatible with the Wireless In-flight Entertainment system? 

For a list of currently supported devices and operating systems* refer to the 'List of Supported Devices and Software' section on the ‘Getting Started’ tab above.

*Virgin Australia does not guarantee IFE system availability on any device that may be jail broken or rooted.

 

Can I use the Wireless In-flight Entertainment system if I have not downloaded a Virgin Australia In-flight Entertainment App or Microsoft Silverlight?

No. The Wireless In-flight Entertainment system requires the correct App or Silverlight to be downloaded on your device prior to departure.

What does gate to gate entertainment mean?

Personal electronic devices weighing less than 1kg, are now permitted for use during all stages of flight (from departure gate to arrival gate), provided flight mode is selected. Gate to gate entertainment means that you can access the Wireless In-flight Entertainment on smart phones and tablets, from the moment you take your seat onboard the aircraft, until it’s time to disembark at your destination.

Please listen to Cabin Crew announcements on board to confirm that you are able to use your device throughout your journey in flight mode, and don’t forget to pause and listen to your Cabin Crew during the pre-flight safety briefing. 

Can I access the Internet or use social media applications?

No, you cannot access the Internet or use social media applications. The wireless signal your device receives is local to the aircraft only, and is not connected to the Internet.

Can I use voice or SMS services during flight on an aircraft equipped with Wireless In-flight Entertainment?

Mobile phone services (voice and SMS) are not available during flight.

When can I connect to the Wireless In-flight Entertainment system?

Virgin Australia guests using compatible smart phones or tablets weighing less than 1kg can now access the Wireless In-flight Entertainment system from the moment they take their seat until they arrive at their destination.

Guests using a laptop or device weighing more than 1kg can use the Wireless In-flight Entertainment system once the fasten seatbelt sign is turned off after take-off until it is illuminated again for landing.

Do I still need to select Flight Mode on my phone / tablet?

If your compatible smart phone or tablet weighs less than 1kg, then you are able to use the Wireless In-flight Entertainment system through your journey, in flight mode, on Boeing 737 and Embraer 190 aircraft.. To access your entertainment, be sure to enable Wi-Fi after switching to flight mode and connect to the ‘VirginAustralia’ network.

What if I don’t have my own compatible device?

On selected flights, Virgin Australia Business Class and Premium Economy guests will be provided with Tablets for complimentary use while on board. On some flights the Tablets can be used to access Wireless In-flight Entertainment; on others, the Tablets offer a pre-loaded selection of movies, TV shows and music. Find out more about other In-flight Entertainment options that may be available.

Is streaming through Wi-Fi technology safe? Why can I now have the Wi-Fi settings on my device turned on during flight?

Wi-Fi streaming in-flight is completely safe on board aircraft with the correctly installed Wireless In-flight Entertainment system. Virgin Australia has undertaken extensive testing and has received approval for use of the system from the relevant aviation safety authorities.

I used to have to “activate” the App after downloading or updating it – is this still required?

We have improved the functionality of our In-flight Entertainment App so that it is fully configured as part of the download (and update) process. It is no longer necessary to activate the App.

Microsoft Silverlight

I have Microsoft Silverlight installed but I cannot connect to the Wireless In-flight Entertainment system - why?

You need to ensure you have prepared your device correctly before you fly. To prepare (or ‘individualise’) your laptop:

  1. Ensure you have the latest version of Microsoft Silverlight and Internet Explorer installed on your laptop.
  2. While connected to the internet, open Internet Explorer and and load the test page
  3. Wait for the short video to play. The video may take a few minutes to load, please be patient and do not click the Continue button if it appears before the video is complete. If the video plays and you arrive at the Start screen, your device is ready to use onboard your next flight. 

Please note, Microsoft Silverlight is not compatible with Microsoft Edge or Google Chrome browsers.

Service update: Unfortunately, Microsoft has withdrawn support of Silverlight for MacBook devices. We are working to make system adjustments to restore MacBook compatibility on Wireless IFE as quickly as possible. Please bear with us as we do this work, we will provide notice on this webpage as soon as access is restored.

How do I individualise my device?

 

  1. Ensure you have the latest version of Microsoft Silverlight and Internet Explorer installed on your laptop.
  2. While connected to the internet, open Internet Explorer and and load the test page
  3. Wait for the short video to play. The video may take a few minutes to load, please be patient and do not click the Continue button if it appears before the video is complete. If the video plays and you arrive at the Start screen, your device is ready to use onboard your next flight. 

Please note, Microsoft Silverlight is not compatible with Microsoft Edge or Google Chrome browsers.

Service update: Unfortunately, Microsoft has withdrawn support of Silverlight for MacBook devices. We are working to make system adjustments to restore MacBook compatibility on Wireless IFE as quickly as possible. Please bear with us as we do this work, we will provide notice on this webpage as soon as access is restored.

My laptop runs Windows 8 and has the latest version of Microsoft Silverlight – why might I be encountering a “plug-in” error message when trying to access the Wireless In-flight Entertainment system?

Windows 8 has two browsers, both called Internet Explorer. One browser is accessible from the Metro interface, while the other browser is accessible only from the desktop environment. While the desktop browser allows the use of plug-ins like Silverlight, the Metro browser does not. As a result, the Wireless In-flight Entertainment system is only accessible in the desktop environment. If you are using Windows 8 with Silverlight® and encounter a plug-in error message when trying to access the Wireless In-flight Entertainment system, please ensure that you are using the browser from the desktop.

Wireless In Flight Entertainment Content

What content will be available?

You will be able to access hundreds of hours of movies, TV shows and music. There is also a survey, so you can tell us about your experience.

Can I control when the content starts and stops?

You can control the viewing of the content. Just keep in mind the length of your flight so that you don’t miss the end of your program!

Can I continue to access Wireless In-flight Entertainment content after my flight?

You can only access the Wireless In-flight Entertainment system while on board the aircraft.

Specific Assistance

What accessibility is there for the visually or hearing impaired?

International long haul and transcontinental flights

On international long haul flights (777 aircraft) and transcontinental flights (A330 aircraft), we have a selection of movies and safety information videos available with closed captions (CC). These materials are clearly marked on our cutting-edge touch-screen system. Just go to Video Settings to activate the function when playing a movie.

Domestic and short haul international flights

On domestic and short haul international flights (wireless enabled 737 and E190 aircraft), we have a selection of movies available with closed captions (CC). These movies are clearly marked in their own collection, simply click on the CC to activate this function when playing a movie.

Apple iOS for iPhone and iPad offers inbuilt screen reader VoiceOver for the visually impaired. Press and hold the home button to activate Siri. Request Siri activates Accessibility/VoiceOver. The VoiceOver screen reader will convert buttons and text into a synthetic voice. Please note: a headset will be required.

For Android smartphone and tablets, the TalkBack screen reader for the visually impaired can be downloaded through Google Play. If preinstalled, access your device settings menu and select Accessibly/Vision/TalkBack. The TalkBack screen reader will convert buttons and text into a synthetic voice. Please note: a headset will be required.


Important Information

In-flight Entertainment Terms and Conditions. Please refer to the Use of Electronic Devices for more information on using your device on board Virgin Australia aircraft. Virgin Australia does not guarantee IFE system availability on any device that may be jail broken or rooted.
^Certain mobile devices and operating systems including all Windows phones and tablets using the Windows Phone operating system are currently not supported on the Wireless In-flight Entertainment (IFE) system. Virgin Australia is always working to increase the availability of the system on additional devices. For more information on device compatibility, refer to 'List of Supported Devices and Software' section above.