About Us

Privacy Statement - Virgin Australia V-mail

Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965) (“Virgin Australia” / “we”/ “our”/ “us”) is collecting your personal information because you have given us consent to send you communications by email, text message or other digital service about flight and holiday package offers, our travel partner offers and information and promotional material about other products and services provided by us, our related entities and our airline and non-airline partners that may be of interest to you.

You can contact us at any time if you no longer wish to receive marketing materials from us.  You can also unsubscribe from V-mail or manage your preferences at any time on our website.

If we cannot collect personal information from you, we may not be able to provide you with these offers or any information or promotional material.

Virgin Australia may disclose your personal information to and/or collect your personal information from its related companies (including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd) and third parties who provide us with (or help us provide) products and services.

We are based in Australia, so will process your personal information in Australia. However, we may disclose your personal information to persons or organisations located outside of Australia as described in our Privacy Policy .

Our Privacy Policy states how long we will retain your personal information and how you can seek to access or correct your personal information (as well as exercise additional rights you might have depending on where you are located) and how to make a privacy complaint or query. You can contact our Privacy Officer at privacy@virginaustralia.com.

For a detailed explanation about how Virgin Australia handles personal information, please read our Privacy Policy , available on our website.

Last updated May 2018.