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About us

Privacy Statement - Business Account Holders

Who is collecting your personal information?

Your personal information is being collected by Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965) ("Virgin Australia”/”we”). Our contact details are available at our website or you can email us at

Collection of your personal information

Your personal information was collected by:

  • You or your employer providing your details to us during your request for a Virgin Australia Business Portal user account (Business Account) or updating your Business Account
  • Your employer providing your details to us to create a Business Account.

Why do we collect your personal information?

We collect your personal information to allow you access to the Virgin Australia Business Portal and provide you with the products and services that you may have requested.

What would happen if we did not collect your personal information?

If we cannot collect this personal information from you, we will not be able to provide you with access to the Virgin Australia Business Portal and we may not be able to provide you with some or all of our other products and services.

Who will we disclose your personal information to?

We may disclose your personal information to related entities including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd, to your employer who has a corporate travel agreement or government travel agreement with us and to third parties who provide us with (or help us provide) products and services including to overseas locations. Virgin Australia may disclose your personal information to persons or organisations located in Germany, India, Ireland, Israel, Japan, Malaysia, the Netherlands, New Zealand, Poland, Singapore, Turkey, The Philippines, UK and USA.

Privacy complaints

Virgin Australia Group’s Privacy Policy states how you can seek to access or correct your personal information and how to make a privacy complaint. You can contact our Privacy Officer at

Last updated July 2017