We recommend checking the latest travel info and advice before you fly. You can find out what you need to know from the Australian Government on the Department of Home Affairs, Department of Health and Smartraveller websites. Guests are solely responsible for obtaining all travel documents and for complying with all laws, regulations, orders and travel requirements of countries to be flown from, into or over.
Guests without a ‘M’ or ‘F’ gender marker specified on their passport may be refused transit or entry by immigration authorities in certain destinations. Please plan your travel with this in mind if this applies to you. You can contact the nearest embassy, high commission or consulate of your destination, or refer to the Australian Government's Smartraveller website, for additional information.
Where are you off to?
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Australia
1. Check your visa requirements
Visa information and requirements for Australia can be found at the Australian Department of Foreign Affairs and Trade website.
For those who require a visa, ensure you apply and receive this prior to your travel.
You can find more information on travelling to Australia here. We also recommend you check and subscribe to updates with Smart Traveller.
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Fiji
1. Check your visa requirements
Certain countries do not require a visa to travel to Fiji. To see if you are eligible, visit the Fijian Immigration Department website.
For those who require a visa, ensure you apply and receive this prior to your travel.
Travellers must have:
- A passport valid for at least 6 months from the arrival date
Read more information on travelling to Fiji. We also recommend you check and subscribe to updates with Smart Traveller.
- A passport valid for at least 6 months from the arrival date
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Indonesia
1. Complete your Arrival Card
You’ll need to complete your “All Indonesia” unified digital arrival card prior to your arrival. Ensure you save the QR code as you will need to show this on arrival in Bali.
From 1 September 2025, the new “All Indonesia” arrival card integrates the former e-CD (Customs Declaration) and SATUSEHAT (Health Pass) Forms, that can be completed up to 72 hours before arrival, to generate a QR code for streamlined arrival.
2. Check your visa requirements
You may be eligible to apply for a tourist visa on arrival at some airports including Bali, if travelling for tourist purposes or government related activities. Certain passport holders can pre-apply for their Visa on Arrival online via the e-VOA website. If you are not eligible for an e-VOA, you can apply for this on arrival in Bali.
If you are not eligible for Visa on Arrival or e-VOA, ensure you apply for your visa and receive it prior to your departure to Indonesia.
Travellers must have:
- A passport valid for at least 6 months from the arrival date
- Visitors must hold return/onward tickets
3. Pay your Tourist Levy
Tourists will need to pay a Tourist Levy of IDR 150,000 per person, before entering Bali. The Tourist Levy is in addition to any visa requirements and fees for entry to Indonesia.
Tourists are encouraged to make payment online on the Love Bali website or via the Love Bali App, to ease the process on arrival. However, if online payment can’t be made, payment of the levy can be made when arriving at the airport. Once payment of the levy has been made, a levy voucher will be issued in the form of a QR code, and this must be presented on arrival in Bali.
Certain travellers are exempt from paying the levy and an application for exemption may be required at least 5 days prior to travel, which can be submitted on the Love Bali website.
For further information about the Tourist Levy or exemption process, visit the Love Bali website.
Additional information
Indonesia Immigration have implemented Autogates on arrival for all passport holders. You must have an electronic passport (with the chip symbol on the front), have an approved e-VOA, e-Visa or BVK visa exemption (all of which can be applied for on The Official eVisa website for Indonesia (imigrasi.go.id)) and be over 6 years of age and be a minimum height of 120cm. If you don’t meet the Autogate conditions, or choose not to use it, you can still apply for your visa on arrival if eligible and use the standard Immigration lines on arrival.
Find out more information on travelling to Indonesia. We also recommend you check and subscribe to updates with Smart Traveller.
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Japan
1. Check your visa requirements
For those who require a Visa to enter, ensure you apply and receive this prior to your travel.
2. Complete your entry formalities
Visit Japan Web allows travellers to complete some customs and immigration procedures prior to arrival. It is recommended you complete this before travel to allow for faster processing on arrival in Japan.
Read more information on travelling to Japan. We also recommend you check and subscribe to updates with Smart Traveller.
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New Zealand
1. Check your visa requirements
For those who require a New Zealand Electronic Travel Authority (NZeTA) or a visa, ensure you apply and receive this prior to your travel.
2. Complete your inbound New Zealand Traveller Declaration
You can complete your New Zealand inbound Traveller Declaration online or via the NZTD APP within 24 hours of starting your trip to New Zealand. It will be linked to your passport, so you don’t need to print anything. Alternatively, you will still be able to complete a paper copy either on board, or on arrival.
You can find more information on travelling to New Zealand, here. We also recommend you check and subscribe to updates with Smart Traveller.
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North America
Virgin Australia ground crew will require you to show all relevant travel documents at check-in. This will include a passport and may include a visa and proof of onward travel.
Guests are solely responsible for obtaining all travel documents and for complying with all laws, regulations, orders and travel requirements of countries to be flown from, into or over. The airline may refuse to carry you if we reasonably believe you will be refused entry to the destination country. General information on passports and visas may be found at the Australian Department of Foreign Affairs and Trade website.
ESTA - Electronic System for Travel Authorisation
The United States government introduced a mandatory Electronic System for Travel Authorisation (ESTA) effective from 12 January 2009, which applies to all Australian passport holders visiting or transiting the United States under the Visa Waiver Program. Holding an ESTA is mandatory for all eligible Visa Waiver Program travellers to the United States.
From 4 September 2010, the United States government will charge a US$21 as payment for the mandatory ESTA for all individuals proposing to travel to the United States under the Visa Waiver Program. The fee is payable by credit or debit card and, it is very important to make payments through the official website.
If you are eligible and wish to travel under the Visa Waiver Program, you must “pre-register” your intention to enter the USA at least 72 hours prior to your scheduled departure
- View ESTA’s official website for further information.
- For more details on travelling to the USA, visit the Department of Homeland Security and U.S. Customs and Border Protection websites
Additional guest information
There is some additional information guests need to provide at check-in when travelling to the United States of America. You will need to provide Virgin Australia ground crew and Customs officers with a contact address where you can be reached during the first night of your stay in the United States of America. Be sure to have the address written down and ready to present when required.
Airline tariff documents
Local rules, fares and charges for the USA and Canada
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Qatar
1. Check your visa requirements
You may be eligible to apply for a Visa on Arrival in Qatar, if travelling for tourist purposes.
To be eligible for a Visa on Arrival:
- A passport with an expiry date at least 3 months after the arrival date in Qatar;
- A hotel reservation confirmation or address in Qatar for the duration of stay in Qatar; and
- Some nationalities must hold return/onward tickets.
If you are not eligible for Visa on Arrival, ensure you apply for and receive your visa prior to your departure to Qatar. Passengers who have applied for an e-visa must have a printed e-visa confirmation.
Further information, including information about Visa on Arrival requirements or applying for visas, can be found on the Visit Qatar website.
2. Apply for your health insurance
Visitors who plan to stay in Qatar for more than 30 days must have health insurance purchased from a company approved by the Qatari Ministry of Public Health. Further information, including purchasing approved health insurance, can be found on the Ministry of Public Health website.
3. Transiting Qatar
Most nationalities can transit through Qatar without a visa, if continuing your journey to another country within 24 hours of arrival in Qatar. You will need to stay in the international transit area of the airport and meet the requirements of your final destination country.
Guests are solely responsible for obtaining all travel documents and for complying with all laws, regulations, orders and travel requirements of countries to be flown from, into or over.
Further information, including applying for a Transit Visa if required, can be found on the Visit Qatar website We also recommend you check and subscribe to updates with Smart Traveller.
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Samoa
1. Check your visa requirements
For information on the entry requirements, including the Visitor Permit, visit the Ministry of the Prime Minister and Cabinet website.
All nationalities travelling to Samoa for tourism purposes, can apply for a 90-day Visitor Permit on arrival using the arrival card. Travellers must have:
- A passport valid for at least 6 months beyond the intended stay
- Confirmed onward ticket (Return Ticket)
- Visas for the next country of destination (if applicable)
- Sufficient funds to support themselves (while in Samoa)
- Confirmed residential or accommodation address and contact details in Samoa
You can find more information on travelling to Samoa, here. We also recommend you check and subscribe to updates with Smart Traveller. -
Vanuatu
1. Check your visa requirements
You may be eligible to apply for a tourist visa on arrival. To see if you are eligible, visit the Immigration Vanuatu website.
For those who require a visa, ensure you apply prior to your travel.
Travellers must have:
- a passport valid for at least 6 months from the arrival date
- Visitors must hold return/onward tickets.
You can find more information on travelling to Vanuatu, here. We also recommend you check and subscribe to updates with Smart Traveller.