VA Logo

Virgin Australia Domestic

Economy Reward and Business Reward Fares available to Velocity members for the purpose of redeeming Velocity Points.

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

Fare Flexibility

Cabin Class Economy & Business Reward seats
Booking Service Fee Velocity Website – No fee

Membership Contact Centre - $40 or 5,200 Points per person per booking
Fare Flexibility (see ‘General Information’ below for more details)

Name changes
Not permitted.

Flight Time and Date Changes
Permitted, subject to availability.
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector.
Changes are subject to a 4,500 Points or $35 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below.

Routing changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 4,500 Points or $35 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below

Cancellation and no-shows (see ‘General Information’ below for more details)

Cancellations and refunds are permitted prior to the commencement of any travel.

Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in, but do not fly will not be eligible for a refund or credit.

Refund amount excludes booking and credit card fees.

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.
Payment Immediate payment required.
Velocity Points and Status Credits Reward Seats do not earn Velocity Points or Status Credits.
Minimum stay N/A
Maximum stay 12 months
Stopovers and Connecting Flights The number of Points required for your Reward Seat may be higher if you take a break in your journey, between your connecting flights (for example Perth to Cairns via Brisbane).

A break in the journey for a purely Australian domestic itinerary occurs when onward travel does not take place on the same calendar day.

If there is no break in your journey the number of Points required for your Reward Seat will be based on the total miles between the two cities.

If you decide to take a break in your journey, the number of Points required is calculated on a per sector basis.

For all other itineraries, including those containing a domestic to international connecting flight, a break occurs when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival.

A Reward Seat is also calculated on a per sector basis when there is a change in class of travel within the journey.

Children and Infants Infants (under 2 years) not occupying a seat are free of charge.
Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.
General Information

Changes and cancellation can be made via the Membership Contact Centre within their opening hours. Cancellation is available online for Reward Seats paid in full with points.

Changes are permitted subject to Reward Seat availability.

Carrier Surcharges may apply to your Reward Seat ticket. View more information.

You must pay any fare difference between the fare for your new booking and the original fare. A fare difference may apply if there has been a change in the number of Points required for the Rewards Seat, if you need to change your booking to a different route which requires a greater number of Points, or if there has been a change in the applicable taxes, fees and carrier charges.

Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.

Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.

Combined Reward Seat and Any Seat Bookings

If you want to make a booking with a Reward Seat on one sector and an Any Seat on another sector, we recommend that you make two separate one-way bookings. This is because in the event that you make a combined booking, the most restrictive fare rules will apply (including if you need to change or cancel your booking later on).

If you have made a booking for a journey comprising of a Virgin Australia Reward Seat on one flight (sector) and using your Points for an Any Seat on another flight (sector), you will only be able to cancel your entire booking – you cannot cancel only one sector of the booking. The following rules will apply if you want to cancel your booking.

  • To cancel, you need to contact the Membership Contact Centre on 13 18 75.
  • You will not be able to partially cancel your booking. You will need to cancel your whole booking, and we will be able to assist you in rebooking your other sector (where required).
  • If you cancel your booking, the fare rules of the more restrictive fare apply. 
  • Where you cancel your combined booking, and your Any Seat has more restrictive fare rules than your Reward Seat, only the base Points used to redeem the Reward Seat will be recredited to your Velocity account. Any additional value for your booking used for taxes, fees and carrier charges (regardless of whether you redeemed Points or used another form of payment) will be provided to you as a travel credit, depending on the type of fare you have booked for your Any Seat
  • The above does not apply to any changes or cancellations to your combined booking made by Virgin Australia
  • Credit and/or refund amount excludes booking and credit/debit card fees

 

If you book a Reward Seat and an… Value received for Reward Seat Value received for Any Seat  Fees
Any Seat on an Economy Choice fare If you cancel, you will receive the base Points used to redeem the Reward Seat for the relevant sector. This may be less than you were shown in your booking confirmation (because of taxes, fees and carrier charges, or other sectors on your itinerary). If you cancel, you are not eligible to receive a refund to original form of payment. You will only be eligible to receive a travel credit for the remaining value of your booking, regardless of whether you redeemed Points for other portions of your booking.   A fee of 10,000 Points or $89* per person per booking applies to receive a travel credit for the value of your Any Seat.
Any Seat on an Economy Flex fare

If you cancel and opt for a refund to original form of payment for the Any Seat, you will receive a refund of the full amount of Points used to redeem the Reward Seat for the relevant sector. Any amount paid by credit card will be refunded to the card used for payment.

If you cancel and opt for a refund to travel credit for the Any Seat sector, you will receive the base Points used to redeem the Reward Seat for the relevant sector as Points to your Velocity account. This may be less than you were shown in your booking confirmation (because of taxes, fees and carrier charges, or other sectors on your itinerary).

If you cancel, you are eligible to receive a travel credit or a refund to original form of payment for the value of the Any Seat sector.

Any Points redeemed will be refunded to your Velocity account and any amount paid by credit card will be refunded to the card used for payment.

If you choose a refund to original form of payment for the Any Seat portion:

A fee of 10,000 Points or $89* charge per person per booking applies.

If you choose a refund to travel credit for the Any Seat portion:

A fee of 4,500 Points or $35 charge per person per booking applies to receive a travel credit for the value of your Any Seat.

Any Seat on a Business fare If you cancel, you will receive a refund of the full amount of Points used to redeem the Reward Seat for the relevant sector. Any amount paid by credit card will be refunded to the card used for payment. If you cancel, you are eligible to receive a travel credit or a refund to original form of payment for the value of the Any Seat sector.  A fee of 4,500 Points or $35 charge per person per booking will apply.

*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

Note: Booking fees and credit card processing fees are non-refundable.  

Important information

Velocity members can now book using their Points for international Reward Seats on Virgin Australia and selected Airline Partners from 2 November 2021. Available routes and travel dates vary by airline. Please visit our International Redemption Hub for more information.

Virgin Australia International & Partner Airlines

Fares available to Velocity Members for the purpose of redeeming Velocity Points.

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

Fare Flexibility

Cabin Class Economy, Premium Economy, Business & First Class.
Booking Service Fee Virgin Australia Short Haul International Flights
- Velocity Website: No fee
- Membership Contact Centre: $40 or 5,200 Points per person per booking

Partner Airlines where Reward Seat booking is not available online
Membership Contact Centre: No fee

Partner Airlines where Reward Seat booking is available online
- Velocity Website: No fee
- Membership Contact Centre: $70 or 8,800 Points per person per booking

Flexibility (see ‘General Information’ below for more details)

Name changes
Not permitted.

Flight Time and Date Changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 7,500 Points or $60 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below.

Routing changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 7,500 Points or $60 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below

Cancellation and no-shows (see ‘General Information’ below for more details)

Cancellations and refunds are permitted prior to the commencement of any travel.

Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 7,500 Points or $60 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in, but do not fly will not be eligible for a refund or credit.

Exception: Reward Seats on itineraries to, from or via the United States

Bookings made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre on 13 18 75.

Refund amount excludes booking and credit card fees.

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.
Payment Immediate payment required
Velocity Points and Status Credits Reward Seats do not earn Velocity Points or Status Credits.
Minimum stay N/A
Maximum stay 12 months
Stopovers & Connecting Flights The number of Points required for your Reward Seat may be higher if you take a break in your journey, between your connecting flights (for example Sydney to London via Abu Dhabi).

A break in the journey occurs when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival. This includes journeys that contain a domestic to international connecting flight.

If there is no break in your journey the number of Points required for your Reward Seat will be based on the total miles between the two cities.

If you decide to take a break in your journey, the number of Points required is calculated on a per sector basis.

A Reward Seat is also calculated on a per sector basis when there is a change in class of travel within the journey or when combining a journey that includes airlines located in different Reward Seat Points tables.

Children and Infants Infants (under 2 years) not occupying a separate seat only pay taxes, fees & surcharges.
Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.
General Information

Changes and cancellation can be made via the Membership Contact Centre within their opening hours. Cancellation is available online for Reward Seats paid in full with points.

Changes are permitted subject to Reward Seat availability.

Carrier Surcharges may apply to your Reward Seat ticket. View more information.

You must pay any fare difference between the fare for your new booking and the original fare. A fare difference may apply if there has been a change in the number of Points required for the Rewards Seat, if you need to change your booking to a different route which requires a greater number of Points, or if there has been a change in the applicable taxes, fees and carrier charges

Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD. 

Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.