Guest Services agent jobs

Work within the airport as part of our guest services team

Our Guest Services agents are customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.

In our Guest Services team, you’ll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You’ll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests. And loads more…

Virgin Australia Guest Services benefits

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Wellbeing support

Free, confidential support from qualified professionals and a self-service app for your physical, mental, social and financial health.

Free physio

Keep yourself feeling fit and fabulous with access to free onsite physiotherapy in each of our major ports.

Flight perks

You’ll get heavily discounted air travel for you and your loved ones (including $1000 worth of credits to use each year).

Extra time off

So that you’ll have plenty of time to enjoy your flight perks even more, you’ll have 5 weeks annual leave.

Shopping discounts

Get cheaper travel insurance, car hire, accommodation, hospitality, retail, technology, beauty and wellness services and more!

You’ll also benefit from free parking near the airport, full uniform, career progression opportunities and of course, extensive training with the industry’s best.


What you'll need to be eligible

To be considered for our Guest Services team, you’ll need:

  • To be at least 18 years of age
  • To be legally able to live and work in Australia
  • To have good English speaking and writing skills
  • To be happy working in a high-pressure environment
  • To be eligible for an Aviation Security Identification Card (ASIC)
  • To be a confident and helpful communicator in a face-to-face environment
  • To be able to get to and from the airport, even at hours when public transport is not operating
  • To be able to work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
  • Basic computer skills

Ready to apply?

Visit our careers portal to see our current openings and apply.


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