Flight disruption
If you are making a reimbursement claim related to a flight disruption, please submit your claim on our feedback form.
You can read about how we’ll handle your personal information below.
Virgin Australia Airlines Pty Ltd is collecting your personal information to process and respond to your request. We may share your information with other companies in the Virgin Australia Group, such as Velocity Frequent Flyer Pty Ltd. We ask that you only share sensitive information with us, such as health information, where it is necessary for your request. If you do, you consent to us collecting and using that sensitive information to respond to your request. If you’re including personal information about anyone else, please make sure you have their permission. We’ll handle personal information in accordance with our Privacy Policy. It includes details about making a privacy complaint or an access or correction request, and when we may share personal information with third parties (including those located overseas).