Virgin Australia Cargo Services

New Account Enquiries

Interested in opening an account with Virgin Australia Cargo? Send your enquiry to and our Internal Sales Team will be in touch right away!

New and Existing Account Holders – Please phone 13 82 87 for Customer Service including booking assistance, track and trace functions, capacity queries and more.

Alternatively, for one-off shipments, please contact our Virgin Australia Cargo Contact Centre on 13 82 87 who will take payment by way of credit card and complete your booking for you.

Existing Virgin Australia Cargo account holders can log in to the Cargo Booking Portal to directly book freight and raise an Air Waybill. 

Our Cargo Services

Virgin Australia Cargo offers more than 3,400 flights per week through access to the Virgin Australia Group’s extensive flight network of 47 domestic and 16 international destinations. We operate a modern fleet of around 150 aircraft that includes Airbus A330, Airbus A320, Boeing 777, Boeing 737, Embraer 190, ATR-72 and Fokker 100.See our Virgin Australia aircraft fleet cargo capability page for more information.  

We provide services for major cargo distributors, corporate shippers and individuals, including the transportation of animals. We have access to specialist cargo handling terminals in all major airports across Australia, catering to a range of different customer requirements.

Virgin Australia Cargo is part of the Virgin Australia Group, an award-winning major Australian airline group that operates domestic and international regular passenger services, charter and cargo services and the loyalty program Velocity Frequent Flyer. 

Freighter First

Virgin Australia Cargo is proud to announce the upcoming launch of our Freighter First service. More information on this service will be announced shortly. 

Cargo Enquiries


Within Australia

For all enquiries and to speak with the friendly Virgin Australia Cargo team, please call: 13 82 87

Or email

New Account Enquiries:

 New Zealand & Asia-Pacific:


For tailored commercial cargo services to NZ & Asia Pacific destinations please call: 1300 795 111

or email:

Pacific Islands:

From within New Zealand, please call: +64 9256 8201

or email:

Please note: individuals shipping to these locations will need to engage a freight forwarder to assist with customs and import/export compliance 

US, UK, Europe and Middle East:

From within Australia, please call: 1800 016 742

or email:

From within United States, please call: 1 800 828 6822

or email:

or visit the Virgin Atlantic website.


New Account Enquiries

Existing Customers/Cargo Booking Portal Log In

Cargo Product and Service Descriptions

Please see below the range of services we provide where available on the Virgin Australia Domestic network.

Same day 

Lodgement allowed at any time. Consignment is uplifted on next available flight or as booked (Same Day includes Dangerous Goods).


Lodgement today, consignment will be available at the destination the next day. Handover times vary, depending on the destination.

Off peak

Lodgement today, consignment will be available at destination 36 to 48 hours after lodgement, depending on destination.

Live animals

Consignments of Live Animals are uplifted and available as booked. See information about pets travelling with passengers 

Perishable products

Lodgement today, uplifted and available at destination as booked. (Includes periodic publications)


See Cargo pick up and drop off locations.

Virgin Australia Domestic Network Cargo Map

Virgin Australia Cargo can offer Express and General Cargo services to New Zealand and Pacific destinations for IATA registered freight forwarders.

Animal, Dangerous Goods and Perishable Goods Cargo Services are also available in accordance with applicable conditions of carriage and customs laws.

Cargo Sales Enquiries. 

Cargo pick up and drop off locations.


Virgin Australia International Short Haul Cargo Network: Australia, New Zealand and Pacific Destinations

Please note: Virgin Atlantic Cargo no longer accepts freight from individuals, due to changes in US law. Guests are advised to contact a local freight company (TNT, FEDEX) for Cargo services. 

Virgin Australia and Jetpets unite rescue pets with their fur-ever homes across Australia

Man and woman patting dog infront of Cargo terminalVirgin Australia Cargo recently announced a new partnership with pet travel experts Jetpets to unite rescue pets with new, loving homes around Australia.

For the first time Jetpets and Virgin Australia Cargo come together to fly hundreds of pets in need of care across Australia, breaking down distance and travel barriers with the help of the our animal welfare charity partners.

Together we will work with a number of animal welfare charities, such as Pet Rescue, to fly hundreds of pets in need of care across Australia.

As an example, Pet Rescue and Virgin Australia united Lallee the Rough Collie (a Lassie Dog) with her new owners in Sydney where she can look forward to being a very much loved and permanent member of the family.

Thanks to this new partnership and the kindness of adopter and foster families around Australia, the future for Lallee, and other rescue dogs like her, is bright.

Virgin Australia Cargo Chief Executive, Merren McArthur, said: “We understand that more and more Australians are making the great decision to adopt a rescue pet, so we’re delighted to be helping Jetpets and rescue organisations overcome distance and travel barriers so that pets can be matched with loving homes,” she said.

“This is a treasured partnership for all of us at Virgin Australia Cargo. Everyone in our team is passionate about pet welfare and helping to make a positive difference – not just for our furry, four legged friends, but for the new owners that receive them,” McArthur said.

Jetpets General Manager, Belinda Gallpen, said: “After supporting the great work done by organisations like PetRescue for many years, Jetpets is thrilled to continue this great work by partnering with Virgin Australia Cargo.”

“As an organisation made up of animal lovers, Jetpets is delighted to play a part in transporting and flying homeless pets to their fur-ever homes, or foster home arrangements. This allows more doors to be opened which increases the chances of pets finding loving adopter and foster homes.

For more information or eligibility enquiries, visit or email

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