Sydney Airport guide


At a glance


Sydney International Airport
Mascot NSW

Departure information

Domestic: Virgin Australia counters are staffed
Mon-Fri 5:00am - 9:00pm
Sat 5:00am - 8:00pm
Sun 5:00am - 9:00pm

During these times staff are available to process bookings and changes. Note: Staff are unable to accept cash or EFTPOS payments after 8:00pm.

International: Virgin Australia counters are staffed 3 hours prior to departure.

Staff are available at this time to process bookings or changes.

Arrival Information

Baggage carousels are located in the Arrivals Hall. Information monitors display flight carousel numbers for baggage collection points.

Baggage Services is located in the Arrivals Hall, Ground floor.

Transfer Between Terminals

Train passes are available for all connecting Virgin Australia flights and a bus service is available for all connecting Virgin Australia International flights.

The Virgin Australia lounge

Virgin Australia Terminal Sydney Domestic Airport, through security, immediately to your right or via escalator from the food court on the concourse level. 

Premium Entry: open Monday – Friday 5.00am – 8.00am 


Read more on Sydney Airport Website

Transport information


Long term parking is available from Airport Parking. Virgin Australia guests can save by booking online and save.


Sheltered and supervised taxi rank located outside the terminal.

Car rentals

Car hire desks located inside the terminal. Pre-book your rental and save.

Private Chauffeur Service

Enjoy chauffeur service and private sedan transfers thanks to our partner Brunel from $55*

Airport Facilities


Toilets are located throughout the airport, disabled toilet facilities are also available.

Baby Change Rooms

Located throughout the airport.

ATMs and Currency exchange

ATMs located throughout the airport.

Currency exchanged located throughout both terminals.


Located throughout the airport.

Duty free

Located in the International Terminal.


Guests requiring assistance can be escorted to and from departure/arrival gates. Ask a team member for assistance.

Virgin Australia Lounge

Virgin Australia Lounge

Make your next trip to the airport an enjoyable one by experiencing the Virgin Australia Lounge.

Opens daily from 60 minutes before first Virgin Australia flight departure until last Virgin Australia flight departure.

Virgin Australia Terminal
Sydney Domestic Airport, through security, immediately to your right or via escalator from the food court on the concourse level.

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