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Making peace of mind a priority

Flying might look a little different these days. But there are some good reasons for that. To help you navigate the challenges of COVID-19, we’ve made a number of changes to prioritise your health and wellbeing.

We thought it would be helpful to break down everything you need to know (and do) so that when you’re travelling with us, you’re as comfortable and confident as you can be. 

Your health and safety checklist


Health and wellbeing video series


We’re here for healthy flying

From your physical health to your mental health, we’re making sure flying with us is still a safe and enjoyable experience. 

Boosting personal hygiene

We’ve always maintained high standards of hygiene. But here’s how we’ve stepped it up: 

  • Our cabin crew wear face masks and practice proper hand sanitising.
  • Our aircraft carry the appropriate personal protective equipment.
  • We’ve made hand sanitiser available throughout your entire journey.
  • We’ll always point you in the direction of the nearest sanitation point.
  • We encourage you to bring your own face masks and hand sanitiser.
  • In line with Government requirements, we’ve made wearing face masks mandatory (expect in limited circumstances). 

Happy mind, happy flight

We know it’s a challenging time for many people’s mental health. In fact, it’s normal to feel anxious or stressed about travelling again. So, if you need help, the Government’s Head to Health program is a great resource for COVID-19 support. 

We’re cleaning more than ever

To keep up the high cleaning standards:

  • We’ve upped the frequency of cleaning on the ground and in our aircraft
  • We’re using special long-lasting antibacterial and antimicrobial cleaning agent
  • We’re frequently sanitising high touch and high traffic areas, such as seat areas, kiosks and door handles
  • We’re sanitising seatbacks and headrests between flights
  • We’ve implemented rigorous nightly cleaning of our aircraft – disinfecting seats, tray tables, armrests, window and shades, seatback entertainment screens, lavatories, galleys, doors and interior walls. 

Our approach to onboard coronavirus cases

Of course, we understand if you’re concerned about recent confirmed coronavirus cases on our flights. Just know that we’re working closely with the relevant health departments to directly contact anyone considered to be at risk of contracting COVID-19.

Driven by extensive industry collaboration, our multi-layered approach to coronavirus means that the risk of inflight transmission in Australia remains low.

As a member of the International Air Transport Association (IATA), we’re also constantly taking on new industry-wide recommendations and contributing to global research that reflects the low risk of inflight transmission.

Contact the right people

If you’re after more info about coronavirus, call the Coronavirus Health Information Line on 1800 020 080. If you’re experiencing flu-like symptoms and you’re worried about your health, call the Health Direct Hotline on 1800 022 222.

To confirm you were onboard a flight where another passenger tested positive to coronavirus, contact your relevant state or territory health department, or visit their website using the links below.