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Your peace of mind is our priority

At Virgin Australia, the safety and wellbeing of our guests has never been more important to us. That’s why we’ve implemented changes to our customer journey to minimise risks associated with COVID-19, and to help our guests feel comfortable and confident when flying with us. 

Whilst flying may look a little different at the moment, our commitment to our guests hasn’t changed. As we navigate through these changes, please be patient and kind to our crew and each other, and allow a little extra time on your journey.

Continue reading for detailed information on our health and wellbeing processes, or explore our Health & Wellbeing video series where we answer common questions about our COVID-19 practices.

Health and safety procedures

 

Health and wellbeing video series

 

Supporting healthy flying
 

Personal hygiene

Our crew maintain high hygiene standards in the cabin, including wearing face masks and practicing proper hand-sanitising procedures. Our aircraft also carry appropriate personal protective equipment.

Hand sanitiser is available before, during and after your flight. Our ground and cabin crew are always happy to guide you to the nearest sanitation point.

Guests are encouraged to bring and use their own face masks and hand sanitiser for their journey.

In accordance with Government requirements, face masks are required to be worn in Australia airports and on all domestic Australian flights, except in limited circumstances. Further information on passenger face masks..

Mental health

We understand that this is a difficult time for many of our guests, and that a return to getting ‘out and about’ and travelling can cause some anxiety.
The Federal Governments Head to Health program provides resources for COVID-19 support.

Increased cleaning procedures

We continue to maintain high cleaning standards and have increased the frequency of cleaning on the ground and in our aircraft using a special long-lasting antibacterial and antimicrobial cleaning agent. High touch and high traffic areas such as seat areas, kiosks and door handles, are wiped down and sanitised frequently. Between flights, seatbacks and headrests are wiped down and sanitised.

All of our aircraft undergo a rigorous and thorough nightly cleaning procedure, which includes the disinfecting of seats, tray tables, armrests, window and shades, seatback entertainment screens, lavatories, galleys, doors and interior walls.


 

Coronavirus cases onboard

We understand some guests may be concerned about recent flights where a passenger has been confirmed to have coronavirus. We are working closely with the relevant health departments, who will to contact  any guest directly who may be considered at risk of contracting the virus. 

Please be assured that because of extensive industry collaboration and the adoption of a multi-layered approach, the risk of COVID-19 inflight transmission in Australia remains low.

As a member of the International Air Transport Association (IATA), we continue to adopt industry-wide COVID-19 recommendations and contribute to global research which points to low-risk of COVID-19 transmission inflight.

If you require further information about coronavirus, please call Coronavirus Health Information Line on 1800 020 080.

If you are experiencing flu like symptoms and are concerned about your health, please call the Healthdirect hotline on 1800 022 222.

If you would like to confirm if you were onboard a flight where another passenger has tested positive to coronavirus, please contact your relevant state health department or visit their website via the links below: