Making peace of mind a priority
Flying might look a little different these days. But there are some good reasons for that. To help you navigate the challenges of COVID-19, we’ve made a number of changes to prioritise your health and wellbeing.
We thought it would be helpful to break down everything you need to know (and do) so that when you’re travelling with us, you’re as comfortable and confident as you can be.
Your health and safety checklist
Health and wellbeing video series
We’re here for healthy flying
From your physical health to your mental health, we’re making sure flying with us is still a safe and enjoyable experience.
Our approach to onboard coronavirus cases
Of course, we understand if you’re concerned about recent confirmed coronavirus cases on our flights. Just know that we’re working closely with the relevant health departments to directly contact anyone considered to be at risk of contracting COVID-19.
Driven by extensive industry collaboration, our multi-layered approach to coronavirus means that the risk of inflight transmission in Australia remains low.
As a member of the International Air Transport Association (IATA), we’re also constantly taking on new industry-wide recommendations and contributing to global research that reflects the low risk of inflight transmission.
Contact the right people
If you’re after more info about coronavirus, call the Coronavirus Health Information Line on 1800 020 080. If you’re experiencing flu-like symptoms and you’re worried about your health, call the Health Direct Hotline on 1800 022 222.
To confirm you were onboard a flight where another passenger tested positive to coronavirus, contact your relevant state or territory health department, or visit their website using the links below.