Health and safety

To comply with government regulation, guests should ensure they, or their travel agent, have provided their correct and up-to-date contact details at the time of booking, or prior to commencement of travel.

Information will be sent to guests prior to travel containing information on what to expect when flying. 

In addition to this you can now provide your contact tracing details to us directly via our contact tracing form. Contact tracing allows government officials to quickly identify and trace people as part of the response to COVID-19. It's an important step to help stop the spread and keep ourselves and each other healthy.

We recommend you arrive at the airport a little earlier than you normally would, and please - stay home and do not fly if you feel unwell.

Please note that many hand sanitisers contain flammable liquids as the antiseptic, so before you fly we encourage you to familiarise yourself with restrictions on the quantity permitted to be carried onboard.

• A single item must not exceed 500ml with the total of all toiletry items per guest, including aerosols and perfumes, not exceeding 2 litres. This limit applies to items carried in both carry on and checked baggage, on domestic and international flights. More information is available on our dangerous goods page.

• For international flights, the Powder, Liquid, Aerosol and Gel (PLAGs) limit of no more than 100ml per item, with a maximum of 10 items applies for carry-on baggage. View more information on airport security procedures.

A pre-departure COVID-19 health acknowledgement has been implemented as part of the check-in process, which all guests will be required to complete in full.

To limit face-to-face interaction, we encourage all guests to check-in online wherever possible, using the Virgin Australia app, or via the Virgin Australia website. 

For international flights, online and kiosk check in are currently unavailable, and you should arrive at the airport 4 hours before your flight.

At the airport, our self-service kiosks at major ports are being sanitised regularly. If you need assistance to check in, our friendly ground crew will be happy to help.  

Cash will no longer be accepted as a form of payment at the airport. We accept Visa, Mastercard and American Express credit and debit cards.

When boarding a flight, guests are encouraged to maintain social distance and scan their own boarding passes to reduce unnecessary contact.

To further help maintain social distance boarding and disembarkation may be staggered into zones. Please listen carefully to announcements and follow crew instructions.

Face masks are required to be worn in Australia airports and on all domestic Australian flights, except in limited circumstances. Spare masks are available at the boarding gate and onboard. Further information on passenger face masks.

Our jet aircraft are fitted with High Efficiency Particulate Air (HEPA) filters, which have a similar performance to those used in medical environments and industrial clean rooms. These are effective at removing more than 99.9% of microbes from the air. 

Protective features such as directional airflow, high seat backs between travellers and ongoing intake of fresh air from outside ensure flying continues to have an extremely low risk of contributing to transmission of COVID-19.

As many airports also have reduced food and drinks offerings during this time, you’re welcome to bring your own food and non-alcoholic drinks with you for your flight.

Guests are asked to avoid unnecessary movement around the cabin and avoid gathering in the aisles.

We have special safety protocols in place for any guest who may exhibit COVID-19 symptoms on a flight, and we will work with health officials if that happens.