Our crew maintain high hygiene standards in the cabin, including wearing face masks and practicing proper hand-sanitising procedures. Our aircraft also carry appropriate personal protective equipment.
Hand sanitiser is available before, during and after your flight. Our ground and cabin crew are always happy to guide you to the nearest sanitation point.
Guests are encouraged to bring and use their own face masks and hand sanitiser for their journey.
In accordance with Government requirements, face masks are required to be worn in Australia airports and on all domestic Australian flights, except in limited circumstances. Further information on passenger face masks..
We understand that this is a difficult time for many of our guests, and that a return to getting ‘out and about’ and travelling can cause some anxiety.
The Federal Governments Head to Health program provides resources for COVID-19 support.
Increased cleaning procedures
We continue to maintain high cleaning standards and have increased the frequency of cleaning on the ground and in our aircraft using a special long-lasting antibacterial and antimicrobial cleaning agent. High touch and high traffic areas such as seat areas, kiosks and door handles, are wiped down and sanitised frequently. Between flights, seatbacks and headrests are wiped down and sanitised.
All of our aircraft undergo a rigorous and thorough nightly cleaning procedure, which includes the disinfecting of seats, tray tables, armrests, window and shades, seatback entertainment screens, lavatories, galleys, doors and interior walls.