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Oversized and Fragile Items

  • Oversized baggage can be checked in, provided each item does not exceed their baggage weight allowance; otherwise they will be charged with an overweight baggage fee.
  • Each item should also not exceed 32kg in weight. Items heavier than 32kg must be shipped as Freight.
  • Wheelchair/mobility aids are carried free of charge – if required for personal use by a guest booked to travel on our service.
  • Domestic Guests travelling with a child (2–11 years old) on our domestic network, are entitled to carry 1 car seat or booster seat per child as checked baggage free of charge, irrespective of the weight.
  • Whilst we may accept an item for travel, subject to the applicable laws, our liability for loss or damage is limited. We strongly recommend you purchase insurance to cover yourself in such circumstances. For further information please refer to our Conditions of Carriage and our Delayed and Damaged Baggage page.

Excess Baggage Charges

Excess baggage is charged per piece and can be pre-purchased as additional pieces to the included allowances or purchased by pieces at the airport at a higher rate.

Note: Excess baggage fees are subject to change at any time without notice.

  • Excess baggage fees charged at check-in can be paid by credit card, cash and EFTPOS.
  • We cannot guarantee that additional baggage will be carried. This is at our sole discretion and is subject to aircraft loads.
  • See Checked Baggage for Baggage Fee Pricing.
  • Baggage allowance exceptions apply for those customers travelling with approved infant items and personal mobility aids. All other baggage including musical instruments (not travelling in an extra booked seat) are weighed at check-in and charged according to their actual weight.

Maximum Limits

Oversized baggage can be checked in, provided each piece does not exceed 32kg in weight. Guests with oversize baggage may call the Guest Contact Centre on 13 67 89 before arriving at the airport.

Note: Please distribute weight equally between bags when travelling with multiple bags.

Virgin Australia’s fleet includes a number of different aircraft types, all of which have slightly different operational limitations that affect the weight and size of the baggage they can carry.

Aircraft Type Maximum Length
A330, 737, Embraer 3.0 metres in length
ATR72 1.8 metres in length
A320 9.8 metres in length (depending on the flexibility of the item)
F100 6.0 metres in length (depending on the flexibility of the item)

 

Virgin Australia will make all reasonable efforts to transport oversized items on the same flight as their owners, but we cannot guarantee that this will be the case.

Fragile Items

Oversized and fragile items accepted on Virgin Australia include but are not be limited to the following:

  • Glassware and breakables
  • Odd shaped items
  • Some types of sporting equipment
  • Prams
  • Large boxes
  • Wheelchairs
  • Musical instrument (an extra seat can be purchased for guitar and cello)
  • Wedding dress

Note: Oversized baggage that is accepted on Virgin Australia flights may not be accepted on any interline or codeshare flights. The customer should contact any other applicable airline to discuss uplift of oversized baggage.

Wheelchairs and Mobility Aids

Wheelchairs/mobility aids are carried free of charge when required for personal use by guests who are travelling. For further information on travelling with assistance see our Mobility Assistance page.

Due to restrictions in our aircraft hold space there is a limit on the amount of electric wheelchairs/mobility aids permitted per flight. The maximum amount and dimensions of electric wheelchairs/mobility aids are as below:

Wheelchair/Mobility Aids A330, 737, Embraer ATR 72
Number (per flight) 2 1
Height 84cm (33in) 84cm (33in)
Width 100cm (39in) 70cm (27in)
Length 125cm (49in) 90cm (35in)

 

Note: All items must be properly packaged, so that they do not cause damage to our aircraft or guest baggage.

Sports Equipment

Each item of sporting equipment represents one piece of checked baggage allowance, provided that it does not exceed the maximum size and weight limits.

Sporting equipment includes but is not restricted to:

  • Bikes
  • Golf clubs
  • Snow skis/ Snowboards
  • Surfboards
  • Cricket/tennis bags
  • Skateboards
  • Fishing rods

Travelling with a Bike

Bicycles including battery powered electric bikes will only be accepted as checked baggage if packaged in a hard or soft manufactured bike box. Bike boxes may be purchased at the airport check-in counter. Before bicycles can be accepted for uplift, they must be packaged as follows:

Generally, the following applies to disassemble a bike:

  • Turn handle bars sideways, and secure to frame. It may be necessary to remove the front wheel
  • Remove pedals
  • Lower or remove seat post
  • Remove any accessories
  • Deflate bicycle tyres

When packing a bike, remember to:

  • Place any loose accessories such as pedals or water bottles into a bag then place in the box. Ensure that only bike parts are packed in the box.
  • Seal the box, and label it with your name, and contact phone number.
  • Ensure no part of the bike is protruding out of the box.

Additional requirements for a battery powered electric bike:

  • The lithium battery must not exceed 160Wh (watt-hours). Batteries over 160Wh are not permitted
  • Further battery information can be found at Batteries

Note: If a bike is not packed according to Virgin Australia's requirements, or is not checked in prior to one hour before departure, we will not be able to accept the bike for travel.

We recommend that guests pre-purchase a box and pack their bike at least 24 hours prior to departure to ensure it is ready on time. Bike boxes can be purchased the airport for $25.00.

Travelling with a Firearm

Firearms are permitted as Checked Baggage. It is the responsibility of the Guest to ensure all necessary permits and licenses required for the country you are travelling to, from or through, are held prior to travel.

Requirements of Travel:

  • Firearm must be declared at Check-in.
  • Firearm must be packed in a lockable case, and locked.
  • Firearm case must not be packed inside another bag/suitcase and remain separate.
  • Firearm must be unloaded.
  • Ammunition may travel in the same case as long as the items are separated by a partition within the case. Note – Refer to Dangerous Goods for Ammunition restrictions.
  • Firearm will be treated as a Restricted Item and may have different handling requirements at each airport.
  • Firearm will not be delivered on arrivals baggage belt at your destination, and you must provide the Restricted Item tag receipt to collect.
  • Depending on local procedures, the firearm may require inspection by Customs Authorities prior to check-in or at transit locations.
  • Regulations and conditions of carriage for passengers travelling with firearms and ammunition including licenses, documentation and conditions imposed by countries or other carriers is the sole responsibility of the person travelling.

Hong Kong Restriction: Weapons, including firearms and ammunition are not permitted to/from/through Hong Kong on Virgin Australia aircraft.

Travelling with a Surfboard

Surfboards may only be accepted onboard if packaged in a protective covering, with padded protection around the fin area. Virgin Australia recommends surfboard fins be removed where possible and placed in an enclosed compartment.

Travelling with Skis or a Snowboard

Snow skis and snowboards may only be accepted onboard as checked baggage if packaged in a protective skis/snowboard bag.

Travelling with a fishing rod

Fishing rods must be protected in a PVC cylinder, with screw ends obtained from a local fishing store, or in PVC plumbing or electrical tubing. Fishing Rods must not be strapped to suitcases or other baggage. 

Musical Instruments

Guests may take small musical instruments onboard as carry-on baggage provided that each instrument does not exceed dimensions of 85cm x 34cm x 23cm (total linear dimensions 142cm). As an example only, many violins fit within these dimensions, while most guitars do not.

An instrument replaces one of the guest’s pieces of carry-on baggage (equivalent to a piece with total linear dimensions of 105cm), and the weight counts toward the guest’s 7kg total carry-on allowance.

Guests are asked to measure their musical instrument before arriving at the airport. It is recommended that guests board their aircraft promptly in order to stow their instrument in an overhead locker.

Larger musical instruments (exceeding dimensions of 85cm x 34cm x 23cm) are not allocated an additional baggage allowance and are managed as follows:

  • A musical instrument is considered to be a piece of baggage for the purposes of our baggage policy.
  • Any musical instrument that weighs between 23kg and 32kg is charged as overweight baggage if it exceeds the guests included baggage allowance. Baggage allowances can be found under Checked Baggage .
  • Any musical instrument over 32kg must be sent as Freight.
  • Guests who wish to travel with a cello or guitar in the cabin must purchase an additional seat. For further information please contact the Guest Contact Centre .

 

Seafood, Meat and Frozen Products 

You may take seafood, meat and frozen products (Perishable Products) as Checked Baggage on Virgin Australia-operated flights (including VARA and Virgin Australia international) when packed in the following way and at your risk:

  • Perishable products must be completely frozen.
  • Perishable Products must be carried in one of the following approved containers: solid plastic or fibreglass eskies, coolers or chilly bins; and solid Styrofoam or polystyrene boxes with lid in good condition.
  • Soft-sided cooler bags and cardboard boxes are NOT approved containers.
  • All Perishable Products must be sealed and double wrapped in plastic to prevent leakage during the flight.
  • Water ice may be used, provided it is contained within sealed plastic bricks. No other water ice is permitted.
  • Gel cooling packs are permitted to be used to keep the Perishable Products frozen.
  • Dry ice may be used subject to the following conditions being met: the container must be ventilated, and the carriage of dry ice declared at check-in. A maximum of 2.5kg of dry ice is permitted.
  • Containers over 23kg will be subject to an Overweight Fee. The maximum weight of the approved container (excluding Styrofoam or polystyrene boxes with lid) must not exceed 32kg: refer to Domestic Excess Baggage Charges at the Airport for details. The total weight of solid Styrofoam or polystyrene boxes with a lid cannot exceed 20kg.
     

The transport of Perishable Products is at your risk and subject to the liability regime set out in Our Conditions of Carriage

Note that Perishable Products that are not packed in accordance with these requirements can cause significant damage to other passengers’ baggage and the aircraft, and flight delays connected with baggage removal, cleaning and flight cancellations. 

Note: Live seafood (e.g. crayfish and mud crabs) must not be carried as checked baggage. If you wish to transport live seafood you must contact Freight Services.

 

Non-standard Items 

Non-standard baggage items that are not infant items are considered as part of a guest’s piece allowance.

Wheelchairs/mobility aids are carried free of charge when required for personal use by a guest who is travelling.

Note: The only item that can occupy a seat (apart from a guest) is a cello. If you are travelling with a cello, please call our Guest Contact Centre to book an extra seat.

Hunting trophies/shark fins

Virgin Australia does not support the transportation of hunting trophies, endangered species or shark fins and therefore, does not transport these items.

Human remains

Cremated remains (human and animal) in the form of ashes may be stored in carry-on or checked baggage but must be shipped in funeral urns which are effectively cushioned against breakage by suitable packaging. The ashes must be contained in a sealed container (urn) of such construction that there can be no risk of accidental spillage.

A funeral urn carried in the cabin as carry-on baggage by a guest must conform to the following conditions before being accepted:

  • The ashes must be contained in a sealed container (funeral urn) of such construction that there can be no risk of accidental spillage.
  • The guest must have a letter from a funeral director or crematorium identifying the contents as human remains.
  • The urn must pass through security screening with the guest.
  • Guests are not required to open the urn at security screen, but if the urn is stored in another bag the outer bag has to be opened to view the actual container the ashes are in.
  • The urn is wholly contained inside a suitable carry-on bag which conforms to carry-on baggage size and weight limits. The bag and the urn are to remain closed during flight.

If a customer enquires about transporting a coffin, they are required to do so via Freight.
 

  • Oversized baggage can be checked in, provided each item does not exceed their baggage weight allowance; otherwise they will be charged with an overweight baggage fee.
  • Each item should also not exceed 32kg in weight. Items heavier than 32kg must be shipped as Freight.
  • Wheelchair/mobility aids are carried free of charge – if required for personal use by a guest booked to travel on our service.
  • Whilst we may accept an item for travel, subject to the applicable laws, our liability for loss or damage is limited. We strongly recommend you purchase insurance to cover yourself in such circumstances. For further information please refer to our Conditions of Carriage and our Delayed and Damaged Baggage page.

Excess Baggage Charges

Excess baggage is charged per piece and can be pre-purchased as additional pieces to the included allowances or purchased by pieces at the airport at a higher rate.

Note: Excess baggage fees are subject to change at any time without notice.

  • Excess baggage fees charged at check-in can be paid by credit card, cash and EFTPOS.
  • We cannot guarantee that additional baggage will be carried. This is at our sole discretion and is subject to aircraft loads.
  • See Checked Baggage for Baggage Fee Pricing.
  • Baggage allowance exceptions apply for those customers travelling with approved infant items and personal mobility aids. All other baggage including musical instruments (not travelling in an extra booked seat) are weighed at check-in and charged according to their actual weight.

Maximum Limits

Oversized baggage can be checked in, provided each piece does not exceed 32kg in weight. Guests with baggage pieces heavier than 32kg each should contact Freight Services on 13 15 06 before arrive at the airport.

Note:

  • Please distribute weight equally between bags when travelling with multiple bags. 

Virgin Australia’s fleet includes a number of different aircraft types, all of which have slightly different operational limitations that affect the weight and size of the baggage they can carry.

Aircraft Type Maximum Length
A330, 737, Embraer 3.0 metres in length
ATR72 1.8 metres in length
A320 9.8 metres in length (depending on the flexibility of the item)
F100 6.0 metres in length (depending on the flexibility of the item)

 

Virgin Australia will make all reasonable efforts to transport oversized items on the same flight as their owners, but we cannot guarantee that this will be the case.

Fragile Items

Oversized and fragile items accepted on Virgin Australia include but are not be limited to the following:

  • Glassware and breakables
  • Odd shaped items
  • Some types of sporting equipment
  • Prams
  • Large boxes
  • Wheelchairs
  • Musical instrument (an extra seat can be purchased for guitar and cello)
  • Wedding dress


Note:

Oversized baggage that is accepted on Virgin Australia flights may not be accepted on any interline or codeshare flights. The customer should contact any other applicable airline to discuss uplift of oversized baggage.

Wheelchairs and Mobility Aids

Wheelchairs/mobility aids are carried free of charge when required for personal use by guests who are travelling. For further information on travelling with assistance see our Mobility Assistance page.

Due to restrictions in our aircraft hold space there is a limit on the amount of electric wheelchairs/mobility aids permitted per flight. The maximum amount and dimensions of electric wheelchairs/mobility aids are as below:

Wheelchair/Mobility Aids A330, 737, Embraer ATR 72
Number (per flight) 2 2
Height 84cm (33in) 84cm (33in)
Width 100cm (39in) 70cm (27in)
Length 125cm (49in) 90cm (35in)

 

Note:

  • All items must be properly packaged, so that they do not cause damage to our aircraft or guest baggage.

Sports Equipment

Each item of sporting equipment represents one piece of the checked baggage allowance, provided that it does not exceed the maximum size and weight limits.

Sporting equipment includes but is not restricted to:

  • Bikes
  • Golf clubs
  • Snow skis/snowboards
  • Surfboards
  • Cricket/tennis bags
  • Fishing rods

Note:

  • If you are travelling on a Go Plus fare with only sporting goods you will be required to purchase a checked baggage allowance for each separate piece you are carrying. We advise you to pre-purchase baggage online or by calling our Guest Contact Centre. Baggage allowances added/bought at the airport will be charged at a higher fee.
  • If you are travelling on a Go fare with only sporting goods you will be required to upgrade to a Go Plus to receive a checked baggage allowance. This can be done at the time of booking or by calling our Guest Contact Centre.

Travelling with a Firearm

Firearms are permitted as Checked Baggage. It is the responsibility of the Guest to ensure all necessary permits and licenses required for the country you are travelling to, from or through, are held prior to travel.

Requirements of Travel:

  • Firearm must be declared at Check-in.
  • Firearm must be packed in a lockable case, and locked.
  • Firearm case must not be packed inside another bag/suitcase and remain separate.
  • Firearm must be unloaded.
  • Ammunition may travel in the same case as long as the items are separated by a partition within the case. Note – Refer to Dangerous Goods for Ammunition restrictions.
  • Firearm will be treated as a Restricted Item and may have different handling requirements at each airport.
  • Firearm will not be delivered on arrivals baggage belt at your destination, and you must provide the Restricted Item tag receipt to collect.
  • Depending on local procedures, the firearm may require inspection by Customs Authorities prior to check-in or at transit locations.
  • Regulations and conditions of carriage for passengers travelling with firearms and ammunition including licenses, documentation and conditions imposed by countries or other carriers is the sole responsibility of the person travelling.

Hong Kong Restriction: Weapons, including firearms and ammunition are not permitted to/from/through Hong Kong on Virgin Australia aircraft.

Travelling with a Bike

Bicycles including battery powered electric bikes will only be accepted as checked baggage if packaged in a hard or soft manufactured bike box. Bike boxes may be purchased at the airport check-in counter. Before bicycles can be accepted for uplift, they must be packaged as follows:

Generally, the following applies to disassemble a bike:

  • Turn handle bars sideways, and secure to frame. It may be necessary to remove the front wheel
  • Remove pedals
  • Lower or remove seat post
  • Remove any accessories
  • Deflate bicycle tyres

When packing a bike, remember to:

  • Place any loose accessories such as pedals or water bottles into a bag then place in the box. Ensure that only bike parts are packed in the box.
  • Seal the box, and label it with your name, and contact phone number.
  • Ensure no part of the bike is protruding out of the box.

Additional requirements for a battery powered electric bike:

  • The lithium battery must not exceed 160Wh (watt-hours). Batteries over 160Wh are not permitted
  • Further battery information can be found at Batteries

Note: If a bike is not packed according to Virgin Australia's requirements, or is not checked in prior to one hour before departure, we will not be able to accept the bike for travel.

We recommend that guests pre-purchase a box and pack their bike at least 24 hours prior to departure to ensure it is ready on time. Bike boxes can be purchased the airport for $25.00.

Travelling with a Surfboard

Surfboards may only be accepted onboard if packaged in a protective covering, with padded protection around the fin area. Virgin Australia recommends surfboard fins be removed where possible and placed in an enclosed compartment.

Travelling with Skis or a Snowboard

Snow skis and snowboards may only be accepted onboard as checked baggage if packaged in a protective skis/snowboard bag.

Travelling with a fishing rod

Fishing rods must be protected in a PVC cylinder, with screw ends obtained from a local fishing store, or in PVC plumbing or electrical tubing. Fishing Rods must not be strapped to suitcases or other baggage.

Musical Instruments

Guests may take small musical instruments onboard as carry-on baggage provided that each instrument does not exceed dimensions of 85cm x 34cm x 23cm (total linear dimensions 142cm). As an example only, many violins fit within these dimensions, while most guitars do not.

An instrument replaces one of the guest’s pieces of carry-on baggage (equivalent to a piece with total linear dimensions of 105cm), and the weight counts toward the guest’s 7kg total carry-on allowance.

Guests are asked to measure their musical instrument before arriving at the airport. It is recommended that guests board their aircraft promptly in order to stow their instrument in an overhead locker.

Larger musical instruments (exceeding dimensions of 85cm x 34cm x 23cm) are not allocated an additional baggage allowance and are managed as follows:

  • A musical instrument is considered to be a piece of baggage for the purposes of our baggage policy.
  • Any musical instrument that weighs between 23kg and 32kg is charged as overweight baggage. If it exceeds the guests included baggage allowance. Baggage allowances can be found under Checked Baggage
  • Any musical instrument over 32kg must be sent as Freight.
  • Guests who wish to travel with a cello or guitar in the cabin must purchase an additional seat. For further information please contact the Guest Contact Centre.

Seafood, Meat and Frozen Products 

You may take seafood, meat and frozen products (Perishable Products) as checked baggage on Virgin Australia-operated flights (including Virgin Australia International) when packed in the following way and at your risk: 

  • Perishable Products must be completely frozen.
  • Perishable Products must be carried in one of the following approved container: solid plastic or fibreglass eskies, coolers or chilly bins; and solid Styrofoam or polystyrene boxes with lid in good condition.
  • Soft-sided cooler bags and cardboard boxes are NOT approved containers.
  • All Perishable Products must be sealed and double wrapped in plastic to prevent leakage during the flight.
  • Water ice may be used, provided it is contained within sealed plastic bricks. No other water ice is permitted.
  • Gel cooling packs are permitted to be used to keep the Perishable Products frozen.
  • Dry ice may be used subject to the following conditions being met: the container must be ventilated, and the carriage of dry ice declared at check-in. A maximum of 2.5kg of dry ice is permitted.
  • Containers over 23kg will be subject to an Overweight Fee. The maximum weight of the approved container (excluding Styrofoam or polystyrene with lid) must not exceed 32kg: refer to International Short Haul Excess Baggage Charges at the Airport for details. The total weight of solid Styrofoam or polystyrene boxes with a lid cannot exceed 20kg.

Note: Live seafood (e.g. crayfish and mud crabs) must not be carried as checked baggage. If you wish to transport live seafood you must contact Freight Services.

It is your responsibility to make sure you comply with all Customs and Quarantine requirements for your port of entry. If you do not, your Perishable Products may be confiscated. Virgin Australia accepts no liability for any loss related to the confiscation of products.

The transport of Perishable Products is at Your risk and subject to the liability regime set out in Our Conditions of Carriage.

Note that Perishable Products that are not packed in accordance with these requirements can cause significant damage to other passengers’ baggage and the aircraft, and flight delays connected with baggage removal, cleaning and flight cancellations.

For more information on Customs and Quarantine requirements please refer to the relevant government department. Australia and New Zealand government department websites are included below.

Non-standard Items 

Non-standard baggage items that are not infant items are considered as part of a guest’s piece allowance.

Wheelchairs/mobility aids are carried free of charge when required for personal use by a guest who is travelling.

Note: The only item that can occupy a seat (apart from a guest) is a cello. If you are travelling with a cello please call our Guest Contact Centre to book an extra seat.

Hunting trophies/shark fins

Virgin Australia does not support the transportation of hunting trophies, endangered species or shark fins and therefore, does not transport these items.

Human remains

Cremated remains (human and animal) in the form of ashes may be stored in carry-on or checked baggage but must be shipped in funeral urns which are effectively cushioned against breakage by suitable packaging. The ashes must be contained in a sealed container (urn) of such construction that there can be no risk of accidental spillage.

A funeral urn carried in the cabin as carry-on baggage by a guest must conform to the following conditions before being accepted:

  • The ashes must be contained in a sealed container (funeral urn) of such construction that there can be no risk of accidental spillage.
  • The guest must have a letter from a funeral director or crematorium identifying the contents as human remains.
  • The urn must pass through security screening with the guest.
  • Guests are not required to open the urn at security screen, but if the urn is stored in another bag the outer bag has to be opened to view the actual container the ashes are in.
  • The urn is wholly contained inside a suitable carry-on bag which conforms to carry-on baggage size and weight limits. The bag and the urn are to remain closed during flight.

If a customer enquires about transporting a coffin, they are required to do so via Freight.

  • Oversized baggage can be checked in, provided each item does not exceed their baggage weight allowance; otherwise they will be charged with an overweight baggage fee.
  • Each item should also not exceed 32kg in weight. Items heavier than 32kg must be shipped as Freight.
  • Wheelchair/mobility aids are carried free of charge – if required for personal use by a guest booked to travel on our service.
  • Whilst we may accept an item for travel, subject to the applicable laws, our liability for loss or damage is limited. We strongly recommend you purchase insurance to cover yourself in such circumstances. For further information please refer to our Conditions of Carriage and our Delayed and Damaged Baggage page.

Excess Baggage Charges

Note: Excess baggage fees are subject to change at any time without notice.

  • Excess baggage fees charged at check-in can be paid by credit card, cash and EFTPOS.
  • We cannot guarantee that additional baggage will be carried. This is at our sole discretion and is subject to aircraft loads.
  • See Checked Baggage for Baggage Fee Pricing.
  • Baggage allowance exceptions apply for those customers travelling with approved infant items and personal mobility aids. All other baggage including musical instruments (not travelling in an extra booked seat) are weighed at check-in and charged according to their actual weight.

Maximum Limits

Virgin Australia will accept oversized and fragile baggage, as long as it is appropriately packaged and fits within weight and size limitations.

Oversized and fragile baggage accepted (but not limited to) on Virgin Australia includes: glassware and breakables, odd shaped items, some types of sporting equipment, prams, and large boxes. These items may require special handling and packaging.

Due to handling restrictions, oversized items carried in the aircraft hold must adhere to the following limitations:

Baggage Limitations Maximum Limits
Weight 32kg (70lb)
Length 300cm (118in)
Height 100cm (39in)
Width 84cm (33in)

 

Certain bulky or fragile items will not be accepted as checked baggage, but may be carried in the aircraft cabin – subject to Virgin Australia approval. An additional seat must be purchased (charged at the best fare of the day) to accommodate the safe carriage of these items. 

Carriage of oversized and fragile baggage may be subject to additional costs and conditions. Please contact the Guest Contact Centre for more information.

Note:

  • Oversized or fragile items that exceed these limitations must be sent as Freight.

Fragile Items

Oversized and fragile items accepted on Virgin Australia include but are not be limited to the following:

  • Glassware and breakables
  • Odd shaped items
  • Some types of sporting equipment
  • Prams
  • Large boxes
  • Wheelchairs
  • Musical instrument (an extra seat can be purchased for guitar and cello)
  • Wedding dress


Note:

Oversized baggage that is accepted on Virgin Australia flights may not be accepted on any interline or codeshare flights. The customer should contact any other applicable airline to discuss uplift of oversized baggage.

Wheelchairs and Mobility Aids

Wheelchairs/mobility aids are carried free of charge when required for personal use by guests who are travelling. For further information on travelling with assistance see our Mobility Assistance page.

The maximum dimensions of electric wheelchairs/mobility aids are as below:

Wheelchair/Mobility Aids Boeing 777
Length 125cm
Height 84cm
Width 100cm

 

Note:

  • All items must be properly packaged, so that they do not cause damage to our aircraft or guest baggage.
  • Please ensure you provide us with the weight of your mobility aid at the time of booking so that we can work with you to get your mobility aid in the aircraft where feasible.

Sports Equipment

Each item of sporting equipment represents one piece of the checked baggage allowance, provided that it does not exceed the maximum size and weight limits.

Sporting equipment includes but is not restricted to:

  • Bikes
  • Golf clubs
  • Snow skis/snowboards
  • Surfboards
  • Cricket/tennis bags
  • Fishing rods

Sporting equipment represents 1 piece of checked baggage provided it complies with the oversized baggage weight and size restrictions.
Guest may include other items such as clothes, toiletries etc. on their baggage for their sporting equipment as long as it does not exceed their baggage weight allowance; otherwise they will be charged with an overweight baggage fee. 

Travelling with a Firearm

Firearms are permitted as Checked Baggage. It is the responsibility of the Guest to ensure all necessary permits and licenses required for the country you are travelling to, from or through, are held prior to travel.

Requirements of Travel:

  • Firearm must be declared at Check-in.
  • Firearm must be packed in a lockable case, and locked.
  • Firearm case must not be packed inside another bag/suitcase and remain separate.
  • Firearm must be unloaded.
  • Ammunition may travel in the same case as long as the items are separated by a partition within the case. Note – Refer to Dangerous Goods for Ammunition restrictions.
  • Firearm will be treated as a Restricted Item and may have different handling requirements at each airport.
  • Firearm will not be delivered on arrivals baggage belt at your destination, and you must provide the Restricted Item tag receipt to collect.
  • Depending on local procedures, the firearm may require inspection by Customs Authorities prior to check-in or at transit locations.
  • Regulations and conditions of carriage for passengers travelling with firearms and ammunition including licenses, documentation and conditions imposed by countries or other carriers is the sole responsibility of the person travelling.

Hong Kong Restriction: Weapons, including firearms and ammunition are not permitted to/from/through Hong Kong on Virgin Australia aircraft.

Travelling with a Bike

Bicycles including battery powered electric bikes will only be accepted as checked baggage if packaged in a hard or soft manufactured bike box. Bike boxes may be purchased at the airport check-in counter. Before bicycles can be accepted for uplift, they must be packaged as follows:

Generally, the following applies to disassemble a bike:

  • Turn handle bars sideways, and secure to frame. It may be necessary to remove the front wheel
  • Remove pedals
  • Lower or remove seat post
  • Remove any accessories
  • Deflate bicycle tyres

When packing a bike, remember to:

  • Place any loose accessories such as pedals or water bottles into a bag then place in the box. Ensure that only bike parts are packed in the box.
  • Seal the box, and label it with your name, and contact phone number.
  • Ensure no part of the bike is protruding out of the box.

Additional requirements for a battery powered electric bike:

  • The lithium battery must not exceed 160Wh (watt-hours). Batteries over 160Wh are not permitted
  • Further battery information can be found at Batteries

Note: If a bike is not packed according to Virgin Australia's requirements, or is not checked in prior to one hour before departure, we will not be able to accept the bike for travel.

We recommend that guests pre-purchase a box and pack their bike at least 24 hours prior to departure to ensure it is ready on time. Bike boxes can be purchased the airport for $25.00.

Travelling with a Surfboard

Surfboards may only be accepted onboard if packaged in a protective covering, with padded protection around the fin area. Virgin Australia recommends surfboard fins be removed where possible and placed in an enclosed compartment.

Travelling with Skis or a Snowboard

Snow skis and snowboards may only be accepted onboard as checked baggage if packaged in a protective skis/snowboard bag.

Travelling with a fishing rod

Fishing rods must be protected in a PVC cylinder, with screw ends obtained from a local fishing store, or in PVC plumbing or electrical tubing. Fishing Rods must not be strapped to suitcases or other baggage.

Musical Instruments

Guests may take small musical instruments onboard as carry-on baggage provided that each instrument does not exceed dimensions of 85cm x 34cm x 23cm (total linear dimensions 142cm). As an example only, many violins fit within these dimensions, while most guitars do not.

An instrument replaces one of the guest’s pieces of carry-on baggage (equivalent to a piece with total linear dimensions of 115cm), and the weight counts toward the guest’s 7kg total carry-on allowance.

Guests are asked to measure their musical instrument before arriving at the airport. It is recommended that guests board their aircraft promptly in order to stow their instrument in an overhead locker.

Larger musical instruments (exceeding dimensions of 85cm x 34cm x 23cm) are not allocated an additional baggage allowance and are managed as follows:

  • A musical instrument is considered to be a piece of baggage for the purposes of our baggage policy.
  • Any musical instrument that weighs between 23kg and 32kg is charged as overweight baggage if it exceeds the guests included baggage allowance. Baggage allowances can be found under Checked Baggage
  • Any musical instrument over 32kg must be sent as Freight.
  • Guests who wish to travel with a cello or guitar in the cabin must purchase an additional seat. For further information please contact the Guest Contact Centre.

Seafood, Meat and Frozen Products

Travel to and from the Americas

Any seafood, meat or frozen products must be sent as Freight. You must contact Freight Services to arrange transport prior to arriving at the airport.

Travel to and from Hong Kong

You may take seafood, meat and frozen products (Perishable Products) as checked baggage on Virgin Australia-operated flights (including Virgin Australia International) when packed in the following way and at your risk:

  • Perishable Products must be completely frozen.
  • Perishable Products must be carried in one of the following approved containers: solid plastic or fibreglass eskies, coolers or chilly bins and solid Styrofoam or polystyrene boxes with lid, in good condition.
  • Soft-sided cooler bags and cardboard boxes are NOT approved containers.
  • All Perishable Products must be sealed and double wrapped in plastic to prevent leakage during the flight.
  • Water ice may be used, provided it is contained within sealed plastic bricks. No other water ice is permitted.
  • Gel cooling packs are permitted to be used to keep the Perishable Products frozen.
  • Dry ice may be used subject to the following conditions being met: the container must be ventilated, and the carriage of dry ice declared at check-in. A maximum of 2.5kg of dry ice is permitted.
  • Containers over 23kg will be subject to an Overweight Fee. The maximum weight of the approved container (excluding Styrofoam and polystyrene with lid) must not exceed 32kg: refer to International Long Haul Excess Baggage Charges at the Airport for details. The total weight of solid Styrofoam or polystyrene boxes with a lid cannot exceed 20kg.

The transport of Perishable Products is at Your risk and subject to the liability regime set out in Our Conditions of Carriage.

Note that Perishable Products that are not packed in accordance with these requirements can cause significant damage to other passengers’ baggage and the aircraft, and flight delays connected with baggage removal, cleaning and flight cancellations.

Note: Live seafood (e.g. crayfish and mud crabs) must not be carried as checked baggage. If you wish to transport live seafood you must contact Freight Services.

It is your responsibility to make sure you comply with all Customs and Quarantine requirements for your port of entry. If you do not, your Perishable Products may be confiscated. Virgin Australia accepts no liability for any loss related to the confiscation of products.

For more information on Customs and Quarantine requirements please refer to the relevant government department websites below before departure. 

Interline and Codeshare Partners

Acceptance of bulky cabin baggage on Interline/Codeshare flights will depend on the operating carrier’s policy for each sector.

Hunting trophies/shark fins

Virgin Australia does not support the transportation of hunting trophies, endangered species or shark fins and therefore, does not transport these items.

Human remains

Cremated remains (human and animal) in the form of ashes may be stored in carry-on or checked baggage but must be shipped in funeral urns which are effectively cushioned against breakage by suitable packaging. The ashes must be contained in a sealed container (urn) of such construction that there can be no risk of accidental spillage.

A funeral urn carried in the cabin as carry-on baggage by a guest must conform to the following conditions before being accepted:

  • The ashes must be contained in a sealed container (funeral urn) of such construction that there can be no risk of accidental spillage.
  • The guest must have a letter from a funeral director or crematorium identifying the contents as human remains.
  • The urn must pass through security screening with the guest.
  • Guests are not required to open the urn at security screen, but if the urn is stored in another bag the outer bag has to be opened to view the actual container the ashes are in.
  • The urn is wholly contained inside a suitable carry-on bag which conforms to carry-on baggage size and weight limits. The bag and the urn are to remain closed during flight.

If a customer enquires about transporting a coffin, they are required to do so via Freight.