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About Us

Terms of Use

Terms of Use 

These Terms of Use govern your use of the websites and mobile apps that are owned or operated by Virgin Australia Airlines Pty Ltd ABN 36 090 670 965 (collectively, “our websites and mobile apps”). Our websites and mobile apps contain information and material from Virgin Australia Holdings Ltd ABN 54 100 686 226, its subsidiaries and other related companies, including Virgin Australia Airlines Pty Ltd and Virgin Australia International Airlines Pty Ltd (collectively, “Virgin Australia”, “we”, “us” and “our”).

By accessing, downloading or using our websites and mobile apps, you agree with these Terms of Use and any additional terms, conditions, notices and disclaimers located on our websites and mobile apps. If you do not agree to these Terms of Use, do not access, download or use our websites and mobile apps.

We may change these Terms of Use at any time. When we make changes, we will publish updated Terms of Use on the Virgin Australia website. Your continued use of our websites and mobile apps will confirm your acceptance of the updated Terms of Use.

We may restrict or block your access to our websites and mobile apps at any time if we reasonably believe that you have breached these Terms of Use. 

Intellectual Property Rights 

You must not use our websites or mobile apps in a way that infringes the intellectual property rights of any person.

Our name and logos are registered trade marks and may not be used without our prior written consent. All materials displayed on or available through our websites or mobile apps, including without limitation all names, logos, data, information, graphics, videos, software, technology or processes (“Materials”) are protected by copyright, trademark and other intellectual property laws. The Materials are owned by us or third parties and are available for your personal use only.

You must not copy, modify, alter, download, store, publish, transmit, broadcast, distribute, sell or transfer any Materials unless expressly provided for in these Terms of Use or with our prior written permission. Downloading Materials from our websites or mobile apps does not transfer any right in or ownership of such Materials to you. Downloaded Materials must be used solely in accordance with these Terms of Use. You must not remove any copyright and other proprietary notices from the Materials. 


Our websites and mobile apps may provide links to or allow you to interact with other websites or apps which are owned or operated by third parties. Links to other websites or apps are provided for your convenience. We do not control these other websites and apps and we cannot be responsible for the content, accuracy of the information or functionality on these websites and apps. Unless expressly stated on our website or mobile app, the provision of a link to an external website or app does not constitute an endorsement or approval of that website or app or any of the products or services or functionality on that website or app. You should seek independent expert advice if you have any concerns regarding what services, products or solutions may be suitable for you. We will not be liable for any damages or injury arising from your access or use of such sites or apps.

By clicking on a link to a third party website or app, you consent to our disclosure of your relevant personal information with our software provider and the operator of that website or app for the purposes of processing your request to link to the third party website or app. We will disclose such personal information in accordance with our Privacy Policy.

If you choose to leave our website or mobile app via links to other websites or apps which are owned or operated by third parties, including advertisers, we are not responsible for the acts, omissions and privacy practices of those sites or apps. Before disclosing your personal information or using other websites or apps, we recommend that you examine the privacy policies as well as the terms and conditions of those websites or apps, as they may differ from these Terms of Use and our Privacy Policy.

You must obtain our written permission to make any hyperlinks with this website and/or mobile app. 

Investment Advice/Market Information Disclaimer 

Information contained on our website does not constitute financial advice and should not be taken as such. We do not accept any liability for any investment decisions made on the basis of information contained on our website. You should obtain professional investment advice suited to your specific circumstances before you make investment decisions.

Share price and company announcement information on this site is provided by a link to the Australian Stock Exchange website and may be delayed by at least 20 minutes or more. 

Limitations on Use of Site

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our websites and mobile apps, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages, apps or the content contained therein, without the prior express consent of an authorised Virgin Australia representative. Such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to our website.

On-line Security

You are responsible for ensuring the security of your computer, mobile or other device that you use to access, download or use our websites and mobile apps.

Our websites and mobile apps may provide you with the ability to use usernames, passwords or other codes or devices to gain access to restricted portions of our website or app ("access codes"). The content contained in such restricted areas is confidential, and is provided to you for such purposes as reviewing travel itineraries or billing statements. We reserve the right to prohibit the use of such access codes on your behalf by third parties to prevent fraud or uses that interfere with our site's operation or integrity.

If you retrieve a booking in our mobile app, your travel itinerary will save to your device and will be accessible through the app unless you manually clear data from the app. For information on how to clear data from our mobile app please refer to our website.

Limitation of Liability and Disclaimer 

These Terms of Use apply except to the extent of any inconsistency with any applicable law (including consumer protection laws), in which event such law will prevail to the extent of the inconsistency. If any provision of these Terms of Use is void, illegal, invalid or unenforceable, the Terms of Use will be read down to the extent necessary to ensure they are not void, illegal, invalid or unenforceable.

Virgin Australia makes no representations or warranties as to the timeliness, availability, accuracy or completeness of any information contained on our websites and mobile apps. Like any written materials, the information provided on our websites and mobile apps may become out-dated over time. Virgin Australia undertakes no obligation to correct or update any content or information on our websites or mobile apps. Virgin Australia may make improvements and/or changes in content about the products or services described on our websites and mobile apps at any time without notice, and reserves the right to alter or delete content and information from our websites and mobile apps at any time. To the fullest extent permitted by law, our websites and mobile apps are provided “as is” without any warranties of any kind, either express or implied. Virgin Australia does not guarantee that our websites and mobile apps will be fault or virus fee or that access to our websites and mobile apps will be uninterrupted. To the fullest extent permitted by law, neither Virgin Australia nor any affiliate nor any party involved in creating, producing or delivering our websites and mobile apps will be liable for your use of or reliance on our websites and mobile apps under any circumstances, including negligence or misrepresentation (excluding fraudulent misrepresentation). Neither shall Virgin Australia be liable for any direct, indirect, special, exemplary, incidental, consequential, punitive damages, loss of savings, business opportunities, revenue and profit and damage to goodwill arising out of your use of our websites and mobile apps, even if Virgin Australia is informed of the possibility of such damages.

For the purposes of this Limitation of Liability and Disclaimer, the ejusdem generis rule does not apply and the meaning of general words is not to be restricted by any particular examples preceding or following those general words.

With respect to all communications you make to us regarding our websites and mobile apps and all content therein, including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and Virgin Australia shall have no obligation to protect your communications from disclosure; (b) Virgin Australia shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) Virgin Australia shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information. 

Applicable Laws

Although this website is accessible worldwide, content is intended only for residents of Australia, New Zealand, the United States, the United Kingdom and Hong Kong. Nothing on this website should be interpreted as a promotion or solicitation for any product or service of any nature that is not authorized by the laws and regulations of the country where you are located.

These Terms of Use shall be governed and construed in accordance with the laws of Queensland, Australia without giving effect to any principles of conflicts of law.

Your Privacy 

We regard your privacy as important. You agree that your personal information will be managed in accordance with our Privacy Policy. Our Privacy Policy is available on our website. If you would like to receive our Privacy Policy by post please contact our Guest Contact Centre.

Our websites and mobile apps use cookies and tracking tools to improve the content and functionality of our websites. Our use of cookies and tracking tools is managed in accordance with our Privacy Policy.

Our websites and mobile apps may enable you to “share” information with your friends and other contacts either by email or SMS text message, including your travel itinerary. If you select the “share” function, you are responsible for ensuring the accuracy of your friend’s or other contact’s address or phone number.

When you first open our mobile apps after installing the apps on your device, you will be asked whether you want to receive push notifications from us or use our location services (you can turn these off at any time through the “settings” on your mobile device). 


Our websites and mobile apps are for a general audience. Minors should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet and use of mobile apps.

Our Terms and Conditions of Carriage

The booking and carriage of Guests and baggage is subject to our Conditions of Carriage and Fare Rules.

Last updated December 2017