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Virgin Australia’s Guest Service Agents are responsible for providing highly polished and professional customer service at our Airport terminals. As the first point of contact for our guests, the Guest Services Team works hard to ensure that Virgin Australia’s superior safety and service procedures are maintained. In the fast paced role of a Guest Services Agent you can expect to perform a variety of duties, including:

  • Directing our guests as they arrive at the airport
  • Correctly checking in guests
  • Rebooking flights
  • Handling flight disruptions and cancellations
  • Boarding gate duties including boarding gate announcements
  • Assisting special needs guests

Airports are often affected by operational disruptions that can impact our guests travel plans. You will be required to rely on your genuine desire to help others, solve problems and ensure the best outcome, ultimately resulting in customer satisfaction. It is a responsibility of all Guest Service Agents to ensure standard operating procedures are followed, a safe workplace is maintained and company values, policies and goals are achieved by all.

To be successful in your application, you must be able to demonstrate a genuine passion and enthusiasm for creating a memorable and quality experience for our guests and meet the minimum requirements, listed below.

Our minimum requirements:

  • Minimum 18 years of age
  • Australian or New Zealand citizen, or Australian permanent resident
  • Competency in written and spoken English
  • Extensive customer service experience in a premium environment and recent experience in a face-to-face role
  • Strong interpersonal and communication skills
  • Strong problem solving skills
  • Demonstrated computer skills
  • An excellent level of health and fitness in order to deal with the physical constraints of the job
  • Availability to work a 24 hour rotating shift roster over 7 days, including weekends and weekdays, public holidays and peak holiday periods such as Christmas, New Year and Easter
  • Ability to successfully obtain an Aviation Security Identification Card (ASIC)
  • If applicable, you may be required to relocate to your selected port at your own expense

Our Guest Services opportunities are permanent part-time only, with a minimum guarantee of 22 hours per week or 44 hours per fortnight.

The recruitment process begins with your application, which must be submitted online through the Virgin Australia Careers website. Your online application should provide information about your professional and educational background to demonstrate that you meet the requirements of the role. It is also important that you take the time to read the position information carefully to make sure that your experience and skills match the role requirements.

If your application meets the minimum requirements and is short-listed, you will be invited to attend a Recruitment Day at the base you have applied. Further information about the recruitment process will be provided at the Recruitment Day.

Please refer to our Frequently Asked Questions (FAQs) for further information about the recruitment process.

To apply for Virgin Australia Guest Services opportunities please visit the Current Opportunities page on the Virgin Australia Careers website. You will need to create a user profile and complete an application form, as well as upload your resume for the Recruitment Team to review.

In the case that we have no current opportunities, we encourage you to check the Virgin Australia Careers website regularly and follow our company page on LinkedIn for the latest job opportunities and updates.

Please note that only applications received online via our Careers website will be considered.