Change or cancel booking

If you make changes to your upcoming booking, the below change fees and any applicable fare difference may apply.

• A fare difference will be payable where you make a change and your new fare is more expensive than your original fare. 
• Any change fees, taxes and fare difference will apply per person, per booking.
• The same change fees apply to  bookings made with Velocity Points + Pay.
• Any changes (including name changes) are subject to the availability of seats on the flight where you are making a change.

Change and cancellation fees and fare difference are not payable where you are entitled to a refund or alternative flight under the Australian Consumer Law. 

All Virgin Australia airfares are subject to change without notice.

*For bookings made on or after 27 August 2025, change fees for Economy Lite and Choice fares will increase from $99 to $109, plus fare difference.

My flight was changed by Virgin Australia

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

View our Guest Compensation Policy.

I paid for my flight with Velocity Points
 

• The Virgin Australia fare rules apply for Virgin Australia Any Seat or Points + Pay bookings made in Lite, Choice, Flex and Business class.
• The ability to obtain a refund of Points will depend on the fare type purchased and this is only available for Business and Flex fares – fees may apply.
• Please refer to the Virgin Australia fare rules above to learn more about fares which permit a refund in Points, fees that apply and where a Points refund is not possible.
• If you have booked a combination of a Reward Seat and used Points for an Any Seat, please refer the change and cancellation policy here.

I need to change the name on my booking
 

• A name change is where you transfer the value of your ticket to a ticket in the name of another passenger.
• If you are transferring your ticket to another passenger, this is subject to availability of seats on the flight you are booked on, and the below change fees and any applicable fare difference may apply. 
• Any change fees, taxes and fare difference will apply per person, per booking.

* For bookings made on or after 27 August 2025, name change fees for Economy Choice fares will increase from $99 to $109, plus fare difference.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

The above fees and refund options apply for cancellations made prior to scheduled departure.

^{^}For bookings made on or after 27 August 2025, cancellation fees for Economy Choice and Flex fares will increase from $99 to $109, plus fare difference.

My flight was cancelled by Virgin Australia

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

View our Guest Compensation Policy.

I paid for my flight with Velocity Points

Cancellation fees apply per person, per booking.

^{^}For bookings made on or after 27 August 2025, cancellation fees for Economy Choice and Flex fares will increase from $99 to $109, plus fare difference.

I need to change the name on my booking

• A name change is where you transfer the value of your ticket to a ticket in the name of another passenger.
• If you are transferring your ticket to another passenger, this is subject to availability of seats on the flight you are booked on, and the below change fees and any applicable fare difference may apply. 
• Any change fees, taxes and fare difference will apply per person, per booking.

* For bookings made on or after 27 August 2025, name change fees for Economy Choice fares will increase from $99 to $109, plus fare difference.

When you make a booking, change or cancel your flight, the below fees and surcharges may apply.

Guest Contact Centre fee: $40 per person

Airport Service fee: $40 per person, per ticket

Velocity Membership Contact Centre fee: $40 or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

• Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown.
• To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

My flight was changed by Virgin Australia

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

View our Guest Compensation Policy.

I paid for my flight with Velocity Points

• The Virgin Australia fare rules apply for Virgin Australia Any Seat or Points + Pay bookings made in Lite, Choice, Flex and Business class.
• The ability to obtain a refund of Points will depend on the fare type purchased and this is only available for Business and Flex fares – fees may apply.
• Please refer to the Virgin Australia fare rules above to learn more about fares which permit a refund in Points, fees that apply and where a Points refund is not possible.
• If you have booked a combination of a Reward Seat and used Points for an Any Seat, please refer the change and cancellation policy here.

When you make a booking, change or cancel your flight, the below fees and surcharges may apply.

Guest Contact Centre fee: $40 per person

Airport Service fee: $40 per person, per ticket

Velocity Membership Contact Centre fee: $40 or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

• Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown.
• To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

No shows

Our fares are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL or other laws applicable to your booking.

Your ticket will be forfeited and classified as a no show if:

• You fail to board a flight regardless of whether or not you have checked in.
• You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.