Experience

Connecting Flights

information Domestic Definition

Domestic Connections

If you have connecting Virgin Australia domestic flights – made under a single booking, on the same ticket number – you will be checked through to your final domestic Australian destination at check-in.

You will:

  • Receive a ticket for each leg of your journey.
  • Transfer to connecting flights within domestic airports – check flight information display screens at the airport, or speak to ground crew, for gate information.
  • Collect your checked baggage at your final destination.

If you have connecting flights on separate bookings you will be required to collect your baggage and check in for your next flight at the transfer port.

Note: Formal connections – connecting flights made under a single booking – are considered one flight and cannot be split.

information International short haul and long haul definitions

 

International Connections

The following information is for guests arriving into Australia on Virgin Australia  international long haul or international short haul flights, and connecting onto a Virgin Australia domestic flight.

Arriving from an International Port into Sydney with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. Turn left immediately after Quarantine (before entering the Arrivals Hall) and enter the Seamless Transfer Lounge. If you are booked on a formal Codeshare flight (one ticket for the entire journey) check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive a bus pass, to use to transfer to the Domestic Terminal.

Guests who have booked a connecting flight on a separate booking can purchase this bus transfer service for AU$15 at the check-in counter.

Arriving from an International Port into Brisbane with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and walk to the far wall to the Domestic Transfer Desk. If you are booked on formal Codeshare flights (one ticket for the entire journey) check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive a bus pass, to use to transfer to the Domestic Terminal. Upon arriving at the Domestic Terminal, make your way to your departure gate.

Guests who have booked a connecting flight on a separate booking will need to catch the T Bus or the Airtrain to the Domestic Terminal. After collecting your bags and clearing Customs and Quarantine, enter the Arrivals Hall and walk directly out the front of the Arrivals Terminal to the T Bus, or follow the signs to the Airtrain. Upon arriving at the Domestic Terminal, check in for your domestic flight.

Arriving from an International Port into Melbourne with a Domestic Connection

You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and make your way upstairs to the first floor. Check in for your domestic flight at a Virgin Australia check-in counter.

Note: Melbourne’s International and Domestic terminals are connected.


The following information is for guests who have a domestic departure (check-in), and need to connect through another domestic port onto an international flight.

Domestic Check-in Connecting through Sydney

When you check in at a domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and a bus pass to use in Sydney. Upon arriving in Sydney, make your way to the transfer lounge at Gate 46 and check in for your international flight. Once you have received a boarding pass for your international flight, you will be shown downstairs to the transfer bus – which will take you to the International Terminal. If you are issued with a boarding pass at the transfer lounge, you will not be required to check in again at the International Terminal.

Domestic Check-in Connecting through Brisbane

When you check in at a domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port and a bus pass to use in Brisbane. Upon arriving in Brisbane, head to Gate 39 and check in for your international flight at the transfer desk. Once you have received a boarding pass for your international flight, you will be shown downstairs to the transfer bus – which will take you to the International Terminal. If you are issued with a boarding pass at the transfer lounge, you will not be required to check in again at the International Terminal.

Domestic Check-in Connecting through Melbourne

When you check in at a domestic port, your bags will be checked through to your final destination. You will receive a transfer wallet, which contains a map of the transfer port. Upon arriving in Melbourne, make your way to the Virgin Australia check-in counters, located at the International departures area. Here you will receive a boarding pass for your international flight.

Note: Melbourne’s Domestic and International terminals are connected.

Note: Guests connecting from a domestic service onto an international service at an airport not listed above should seek instructions from ground crew at the airport on how to get to the International Terminal.

Note: Formal connections – connecting flights made under a single booking – are considered one flight and cannot be split.

* This free transfer service is available to guests who have booked a formal connecting journey. If you have purchased two separate tickets, you will be required to collect your baggage and check in for your next flight at the transfer port.